Excellent all round. Ordering in the shop (Sheffield) was made easy by very knowledgeable staff. Delivery was spot on. Updates all week and time slot given, which was kept to. Delivery lads lovely - v... See more
Location
Switch locationUnit 19 Drakehouse Retail Park, Waterthorpe, S20 7JJ Sheffield, Yorkshire, GB
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We were dreading going to purchase a new bed as its alot of money and worried might get a bed that didn't suit us both. We went firstly to Benson for Bens at Drakehouse and thank goodness we did. The... See more
Company replied
From beginning to end the customer service team have been amazing! They ask if your ok if you need anything let me know then leave you to it! ( which I like I hate it when they bother you) We only wen... See more
Brilliant delivery team, good product. I would of given 5 stars if it wasn't for the Crystal Peaks Store telling me that I didn't love my son enough for not buying him a mattress that cost 3K. I would... See more
Company details
About Bensons For Beds - Sheffield628
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 19 Drakehouse Retail Park, Waterthorpe, S20 7JJ, Sheffield, Yorkshire, United Kingdom
- 1142486489
4.7
Excellent
368 reviews
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Excellent from start toFinish
Excellent all round. Ordering in the shop (Sheffield) was made easy by very knowledgeable staff. Delivery was spot on. Updates all week and time slot given, which was kept to. Delivery lads lovely - very friendly, nothing was too much trouble. Mattress is amazing! Thank you.
28 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Rob was extremely helpful without being…
Rob was extremely helpful without being pushy. Would definitely use again.
24 September 2026
Reply from Bensons For Beds - Sheffield628
Thank you for your kind words! We're thrilled to hear that Rob provided you with helpful service. Our team strives to create a positive experience without being pushy. We look forward to serving you again soon!
Love it!!
From beginning to end the customer service team have been amazing! They ask if your ok if you need anything let me know then leave you to it! ( which I like I hate it when they bother you) We only went looking as I was in the middle of decorating and holidays but they said they could set the latest date that we think we would be ready if not move it, which I did twice maybe three times but it was so so easy to do! The bed itself is fantastic, very solid looks and feels wonderful. We paid for them to put it together can’t fault the service or the quality! Would definitely recommend!
19 September 2026
Very accomodating Impressive.
I had to change the date for delivery. They were so helpful. Thanks. Impressed.
16 September 2026
Didnt let me in 1 star
12 September 2026
Unprompted review
Reply from Bensons For Beds - Sheffield628
Hello Ollie,
Thank you for your feedback. We're sorry to hear about your experience.
We'd really like to understand what happened regarding your comment that you "weren't let in." To help us investigate further, we have requested your email address so that we can discuss this with you directly and look into the circumstances in more detail.
We appreciate you bringing this to our attention and look forward to hearing from you so we can assist further,
Megan | Customer Care Specialist
I give five stars based on the…
I give five stars based on the excellent customer service I experienced in store. The two staff members were most helpful and went above and beyond to answer queries and meet my budget.
5 September 2026
Reply from Bensons For Beds - Sheffield628
Hi Mrs Bennett,
Thank you for your fantastic 5-star review! 😊
We're thrilled to hear that the excellent customer service you received in store earned such high praise. It's wonderful to know that our two team members were so helpful, taking the time to answer all your questions and going above and beyond to help you find the right option while staying within your budget.
Finding the perfect bed should never feel stressful, and we're delighted that our team could make the experience both informative and enjoyable.
Thank you for choosing us and for sharing your kind feedback. We'll be sure to pass your comments on to the store team, who will be delighted to hear them. Wishing you many years of comfort and restful sleep,
Megan | Customer Care Specialist 🛏️
We shouldn't have worried, excellent service at Bensons for Beds
We were dreading going to purchase a new bed as its alot of money and worried might get a bed that didn't suit us both. We went firstly to Benson for Bens at Drakehouse and thank goodness we did. The Manager Christopher served us and he instantly put us at ease. We got onto the 'Smart Bed' which showed our pressure points and recommended the firmness we needed from a mattress. Christopher then showed us various Medium Mattress and Ottoman Bases, luckily we both picked the same one. We went a few days before a sale and he kindly honored any discounts that might be coming up. We were so impressed we didn't even bother going to any other bed showrooms. Thank you.
28 August 2026
Reply from Bensons For Beds - Sheffield628
We're delighted to hear that Christopher made what could have been a daunting purchase such an enjoyable and reassuring experience! It's fantastic that the Smart Bed technology helped you both find the right level of support, and that Christopher's knowledge, patience, and willingness to honour upcoming discounts gave you complete confidence in your choice. We're especially pleased that your experience was so positive that you didn't feel the need to visit any other retailers. Thank you for sharing such wonderful feedback!
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Very friendly and extremely helpful…
Very friendly and extremely helpful staff made the whole shopping experience a delight
26 August 2026
Brilliant service
From buying the bed to delivery it was all satisfactory and would definitely use you again, this is the 3rd time and no problems
24 August 2026
Unprompted review
Reply from Bensons For Beds - Sheffield628
We're so pleased to hear that your experience, from purchase to delivery, was satisfactory. It's wonderful to know that this is your third positive experience with us, and we appreciate your continued trust!
Team Bensons
Very helpful and a good service
Very helpful and a good service. Would recommend and use again.
22 August 2026
Reply from Bensons For Beds - Sheffield628
Thank you for your kind words Jonathan! Our team is dedicated to providing excellent service to our customers. We are glad to hear that we could be of assistance and would love the opportunity to work with you again in the future. Thank you for the recommendation,
Megan| Customer Service Specialist
No problems with delivery
Helpful staff and also drivers on delivery. Problems sorted out as the mattress was to firm..Ordered a medium instead with no problem.
6 August 2026
Reply from Bensons For Beds - Sheffield628
We're so pleased to hear that our staff and delivery drivers were helpful! It's wonderful that any issues with the mattress firmness were sorted out and you were able to exchange it for a medium without any problems.
Team Bensons
Excellent service from Kate.
Excellent service from Kate.
Allowed us time to try lots of mattresses, even brought up our order from 10 yrs ago as I wanted the same mattress.
Thank you
30 July 2026
Reply from Bensons For Beds - Sheffield628
We're so pleased to hear you received excellent service and had plenty of time to choose your mattress. It's wonderful that we could help you find your previous order!
Team Bensons
Excellent Customer Service from Judith
I received a warm welcome and received excellent customer service from Judith
16 July 2026
Reply from Bensons For Beds - Sheffield628
We're so pleased you received a warm welcome and excellent customer service. Thank you for your kind feedback!
Team Bensons
100% exceptional above and beyond delivery
100% exceptional delivery, fitting service and staff
11 July 2026
Reply from Bensons For Beds - Sheffield628
We're so pleased you experienced exceptional delivery and fitting service from our staff. Thank you for your very kind words and for taking the time to share your positive feedback!
Great experience with a mattress swap
We had to use the 40 night comfort guarantee as we just didn't get on with the first mattress we chose. But they made it all very easy, and the staff in-store at Drakehouse sorted everything out for us. We are very, very happy with the outcome!
We never felt any pressure to make a quick choice or leave the store - we actually tried a number of mattresses at three different stores (Doncaster, Meadowhall Retail Park, Drakehouse Retail Park). We went back a number of times - spending up to two hours on a couple of occasions! - and never felt like we had to leave.
Other positives were loads of choice at different price points, knowledgeable staff, and clear pricing. The delivery service was efficient. Both times they left everything clean and tidy.
20 June 2026
Reply from Bensons For Beds - Sheffield628
We're so pleased to hear that our 40-night comfort guarantee provided a smooth solution and that the team at Drakehouse made everything easy for you. It's wonderful to know you felt no pressure and had ample time to choose the perfect mattress across our stores. Thank you for highlighting our knowledgeable staff, clear pricing, and efficient delivery service!
Friendly Bensons
The staff were very friendly and veryi nformative even though I had to change mattress
27 June 2026
Reply from Bensons For Beds - Sheffield628
We're so pleased our team was friendly and informative, even with your mattress change! Thank you for your kind feedback.
Team Bensons
Judith was such a pleasure to meet
Judith was such a pleasure to meet! She was extremely knowledgeable and very helpful! Can’t wait for our new bed to arrive. Thank you Judith! You are a lovely lady 😊
14 June 2026
Reply from Bensons For Beds - Sheffield628
We're so pleased you had such a positive experience and found our team member knowledgeable and helpful. We appreciate your kind words!
Team Bensons
We visited the drakehouse Sheffield…
We visited the drakehouse Sheffield branch today and we was met by one of their staff members called Kate who was brilliant. Kate took us through all the different variations of mattresses and patiently let us try them all out more than once before we made our final decision. I like to say Kate made us feel at ease and comfortable and not pressured in anyway for a sale and we will definitely be recommending our friends and family members too thanks again kate for your lovely service today
13 June 2026
Unprompted review
Reply from Bensons For Beds - Sheffield628
We are so pleased to hear about your excellent experience at our Sheffield branch. It's wonderful that our team member provided such patient and comfortable assistance, helping you find the perfect mattress. Thank you for your kind recommendation!
Team Bensons
The lady who served called June was…
The lady who served called June was very helpful and cheerful was a very pleasant shopping experience
2 May 2026
Reply from Bensons For Beds - Sheffield628
We're so pleased our team provided a helpful and cheerful experience. Thank you for your kind feedback.
Team Bensons
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