I bought a mattress from the East Kilbride store Dreams. The whole experience was excellent and I really want to thank the salesperson Jenny. She explained everything in detail and ensured that... See more
Company replied
Location
Switch locationUnit 7 Great Eastern Retail Park, Rotherham, S62 6EJ Rotherham, South Yorkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We weren't rushed into deciding. There was plenty of choice. Prices were reasonable in comparison to other stores. We were informed about extras but not pushed into buying them.
Company replied
Friendly experienced staff made me feel valued. Nothing too much trouble. Answered all my questions and demonstrated the sofa bed I was interested in.
Company replied
We know Benson's for their quality, having purchased from them before. We chose to purchase a mattress from the Rotherham store purely because of the friendliness of the assistant (Craig) who gave us... See more
Company replied
Company details
About Bensons For Beds - Rotherham
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 7 Great Eastern Retail Park, Rotherham, S62 6EJ, Rotherham, South Yorkshire, United Kingdom
4.8
Excellent
115 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant and friendly staff
Brilliant and friendly staff, The lady just let us get on and have a look. Then asked if we needed any help! Brilliant customer service and would Highly recommend them to family and friends, Thanks again
13 January 2025
Reply from Bensons For Beds - Rotherham
We're happy to hear that you had such a positive experience with our team! We appreciate your kind words regarding the customer service you received, and we're glad you enjoyed your visit. Thank you for your recommendation, Megan at Customer Care
Fantastic service
Fantastic service, all the options and pricing thoroughly explained by Helen to allow us to make the right decision for us. Would 100% recommend
17 November 2024
Unprompted review
Everything was as expected
Everything was as expected! Excellent assistance when choosing!
Love the mattress!
Slept better!
13 December 2024
Unprompted review
We had the assessor round today to look…
We had the assessor round today to look at our mattress. We had someone doing some work for us in the other room upstairs and they heard that he was confrontational from the start. I asked him to sit on the mattress and he could feel that there is no support it collapses under you but he instantly said that they wouldn’t look at that in the assessment. He then put a piece of string and a card on his chosen spot and said that this is how they determine the outcome. He told me that it was within the guidelines and they wouldn’t change the mattress. I asked if I could take a picture of a dip in the mattress, which I did with the card but he said they wouldn’t acknowledge that as it was only in the line he had chosen. Naturally I said it was not a good test and his answer was that he couldn’t do anything, that was the assessment the company set out. I said that I would like to get someone else out to look at it. At this point my husband arrived back as he had been away travelling for work. The assessor said he was going to leave and not continue any more as I was going to get someone else out. I asked him to continue if there was anything else he could do to look into it and he said he wouldn’t, he was going to leave. He said ‘I can do anything I like’ when I asked him not to leave and to finish the assessment.
If he is an assessor how can he feel the issue when he sits on the bed but not be able to send that as a reason to replace. How can a piece of string and a card determine the quality of the mattress?
Can we please have someone reasonable to come back and assess the quality of the mattress. I had 8 injections in my back after I fell off a shed 4 years ago and my husband has issues with his back. We cannot live with this mattress. It feels like I’m rolling downhill and there is no support.
13 December 2024
Unprompted review
Reply from Bensons For Beds - Rotherham
Thank you for sharing your experience. We’re very sorry to hear about the way the assessment was handled and the frustration this has caused. We completely understand how important this is for you, especially given your health concerns, and we appreciate you bringing this to our attention. Your feedback was escalated to the relevant team for urgent review.
Thank you,
Megan at Customer Care
Excellent customer service
Every detail of buying our new bed was explained fully to us , giving us different options.
Our sales assistant John was very helpful
Highly recommend.
6 December 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.