We came across Bensons for Beds by chance while searching for a new bed and finally found exactly what we were looking for. Our experience in the store was excellent. Arif greeted us warmly, took the... See more
Location
Switch locationUnit 2 Forbury Retail Park, Forbury Road, RG1 3JD Reading, Berkshire, GB
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Excellent service in store at Reading, prompt and efficient delivery and comfortable mattresses. I’ve taken a star off because there was a small rip in the base fabric of one of the mattresses when it... See more
Company replied
Nadeem was extremely helpful and patient with my specific requirements measurements and queries. There wasnt pressure to make a decision at that time. He left me the space to decide and come back to... See more
Company replied
The shop assistant helped us by understanding the type of bed we were looking for and recommending a few suitable options. He allowed us to browse and try matresses without any pressure. We bought our... See more
Company replied
Company details
About Bensons For Beds - Reading Forbury496
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Forbury Retail Park, Forbury Road, RG1 3JD, Reading, Berkshire, United Kingdom
- 1189560813
4.7
Excellent
475 reviews
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We came across Bensons for Beds by…
We came across Bensons for Beds by chance while searching for a new bed and finally found exactly what we were looking for. Our experience in the store was excellent. Arif greeted us warmly, took the time to understand our needs, and then gave us space to browse without any pressure. When we needed advice, he was knowledgeable and helped us make our final decision. As someone who doesn't like pushy sales assistants, I really appreciated Arif's approach. We left to think about our purchase and returned shortly after to place our order. A brilliant experience and excellent customer service.
2 November 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Shane is what gave our experience good…
Shane is what gave our experience good . He listened and advised but wasnt pushy.
17 October 2026
Reply from Bensons For Beds - Reading Forbury496
Thank you for your kind words! We're thrilled to hear that Shane made your experience enjoyable by listening and providing helpful advice. We appreciate your feedback and look forward to serving you again soon!
Mattress purchase
Naheem gave us very good advice and had patience to explain details to us.
10 October 2026
Reply from Bensons For Beds - Reading Forbury496
Thank you for your kind words! We're thrilled to hear that Naheem provided you with valuable advice and took the time to explain everything. Our team is dedicated to ensuring a great experience for our customers. We appreciate your feedback and look forward to serving you again!
Excellent service in store at Reading
Excellent service in store at Reading, prompt and efficient delivery and comfortable mattresses. I’ve taken a star off because there was a small rip in the base fabric of one of the mattresses when it arrived. I would have mentioned it if someone had called or followed up following delivery. I hope it doesn’t get any bigger. Otherwise great experience with Bensons.
9 October 2026
Reply from Bensons For Beds - Reading Forbury496
Thanks for your feedback! 😊 We're delighted to hear you received excellent service from our Reading store team, enjoyed a smooth delivery, and are finding your mattresses comfortable.
We're sorry to hear about the small rip in the base fabric and appreciate you bringing this to our attention. While we're pleased the issue hasn't affected your overall experience, we'd like to look into it for you. If you'd like us to investigate further, please do call us on 0333 222 6800.
Thank you for choosing Bensons, and we hope you continue to enjoy your new mattresses! 🛏️✨
Megan | Customer Care Specialist
Nadeem was extremely helpful
Nadeem was extremely helpful and patient with my specific requirements measurements and queries. There wasnt pressure to make a decision at that time. He left me the space to decide and come back to the store, and ensured I got the discount/best price.
His service I'm sure represents the attitude throughout the company.
8 October 2026
Reply from Bensons For Beds - Reading Forbury496
Thank you for your wonderful feedback Miss Prato! We're thrilled to hear that Nadeem provided you with such attentive service. Our team is dedicated to ensuring a positive experience for every customer. We look forward to welcoming you back to the store soon,
Megan | Customer Care Specialist
Great staff
We went in our local store to purchase a mattress, Nadeem a really helpful guy advised us and was very patient as it took us ages to decide!!! The store is massive and has lots of choice.
2 October 2026
Unprompted review
Reply from Bensons For Beds - Reading Forbury496
Thank you for your wonderful review! We're thrilled to hear that Nadeem provided you with great service and that you enjoyed our wide selection. We appreciate your patience during the decision-making process. We look forward to seeing you again soon!
Bensons For Beds surpassed all…
Bensons For Beds surpassed all expectations from initial showroom visit (Reading) through to delivery and after care. I cannot recommend them highly enough.
28 September 2026
Reply from Bensons For Beds - Reading Forbury496
Thank you so much for your wonderful review! We're thrilled to hear that your experience with us exceeded your expectations from start to finish. Your recommendation means the world to us, and we look forward to serving you again in the future!
Good customer service
2 October 2026
Reply from Bensons For Beds - Reading Forbury496
Thank you for your kind words! We're thrilled to hear you had a positive experience with our customer service. Our team works hard to ensure every customer feels valued. We look forward to serving you again soon!
Great selection of beds
Great selection of beds, nice store and friendly staff
26 September 2026
Unprompted review
Reply from Bensons For Beds - Reading Forbury496
Thank you for your wonderful review! We're thrilled to hear you enjoyed our selection and found our staff friendly. We strive to create a welcoming atmosphere for all our customers. We look forward to helping you find the perfect bed again soon!
Great staff.
Polite, professional and knowledgeable staff. No pressure, just answered questions and offered information about product. Offered testing of different mattresses, suggested different types of bed. Overall a great experience.
24 September 2026
Reply from Bensons For Beds - Reading Forbury496
Thank you for your wonderful feedback! We're thrilled to hear you had a great experience with our team. Our goal is to provide helpful and pressure-free service, and it's fantastic to know we succeeded. We look forward to helping you find the perfect mattress!
Best value for money
Best value for money. Very decent customer service and after sale process. Prompt delivery as advised.
22 September 2026
Unprompted review
Reply from Bensons For Beds - Reading Forbury496
Thank you for your kind words! We always strive to provide the best value for money and excellent customer service. We're glad you were satisfied with our prompt delivery. Looking forward to serving you again soon!
My experience was good
My experience was good , I had all the answers for my questions, and good advice on the product I wanted , that was it
21 September 2026
Reply from Bensons For Beds - Reading Forbury496
We're so glad to hear that you received all the answers to your questions and good advice on the product you were interested in! Thank you for sharing your positive experience.
Team Bensons
Nadeem the guy who served me was very…
Nadeem the guy who served me was very knowledgeable and helpful
20 September 2026
Reply from Bensons For Beds - Reading Forbury496
Thank you for your kind words! Our team strives to provide exceptional service and we're glad Nadeem could assist you. We appreciate your support and hope to see you again soon.
Enjoyed a non- pressurised but expert…
Enjoyed a non- pressurised but expert and friendly service from Shayne. Hopefully the bed will be of equal standard when it arrives!
18 September 2026
Reply from Bensons For Beds - Reading Forbury496
Thank you for your kind words! We are so glad you had a positive experience with Shayne and we are confident that your new bed will meet the same high standards. Thank you for choosing our business!
excellent choices and the team on the…
excellent choices and the team on the ground made some honest recommendations. And none of them behaved like a pushy salesman.
17 September 2026
Reply from Bensons For Beds - Reading Forbury496
Thank you for your positive review! We are thrilled to hear that our team provided honest recommendations for your excellent choices. We pride ourselves on not being pushy salesmen, and it's great to know our approach is appreciated. We hope to see you again soon! #customerfirst #honestyisourpolicy
Bensons for beds have been very helpful and professional.
Bensons for beds have been very pleasant and professional in dealing with my order. Delivery was also dealt with in a professional manner.
7 September 2026
Reply from Bensons For Beds - Reading Forbury496
Thank you for the kind words! We strive to provide excellent service and we are glad to hear you had a pleasant experience with us. We hope you enjoy your new bed!
Helpful Staff, Good Quality Matresses, Fair Prices
The shop assistant helped us by understanding the type of bed we were looking for and recommending a few suitable options. He allowed us to browse and try matresses without any pressure. We bought our matress that day. Great service, we will be back!
31 August 2026
Reply from Bensons For Beds - Reading Forbury496
Thank you for your wonderful review! We're thrilled to hear that our assistant provided you with the support you needed and that you found the perfect mattress. We look forward to welcoming you back for your next visit!
Reply from Bensons For Beds - Reading Forbury496
Thank you for your kind words! We're thrilled to hear that our delivery team made a positive impression. We strive to provide friendly and efficient service to all our customers. Your feedback motivates us to keep up the great work!
Ishry was very helpful and supportive…
Ishry was very helpful and supportive in our search for a new mattress. He listened to our requirements and helped find us the right mattress. Also very understanding of our budget requirements. I'd happily recommend!
Our delivery men were Charles and Chichi, who were fantastic and very helpful - they also were very careful with their shoes and our property - couldn't be happier!
18 August 2026
Reply from Bensons For Beds - Reading Forbury496
Thank you for your wonderful review! We're thrilled to hear that Ishry, Charles, and Chichi provided you with such great service. Your satisfaction is our priority, and we appreciate your recommendation. Enjoy your new mattress, and we look forward to serving you again!
Excellent service from Shayne in the…
Excellent service from Shayne in the Reading store.
29 August 2026
Unprompted review
Reply from Bensons For Beds - Reading Forbury496
Thank you for your kind words! We're thrilled to hear that Shayne provided you with excellent service at our Reading store. Our team is dedicated to ensuring a great experience for all our customers. We look forward to serving you again soon!
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