Very happy with the service from the showroom helped us choose the right bed. Delivery on time love the bed. Delivery team excellent would recommend
Company replied
Location
Switch locationUnit 4 Riversway Retail Park, Mariners Way Off Watery Lane, PR2 2YN Preston, Lancashire, GB
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See what reviewers are saying
The girls in the store were very helpful and friendly and not pushy. Delivery guys were nice. The tracking map didn’t update but I got a call 30ish mins before delivery and it was delivered with... See more
Company replied
Went into Preston store with very little idea of what we wanted. We were greeted by a very competent member of staff who spent time explaining the difference between different mattresses and encourage... See more
Company replied
We went into the Preston showroom and were helped with the choice of bed and mattress we needed and suited the way we slept. We had it delivered and it was put up by the delivery team and our old matt... See more
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Company details
About Bensons For Beds - Preston314
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4 Riversway Retail Park, Mariners Way Off Watery Lane, PR2 2YN, Preston, Lancashire, United Kingdom
- 1772768565
4.8
Excellent
315 reviews
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Good customer service not in your face…
Good customer service not in your face very knowledgeable very understanding and patient
11 March 2025
Reply from Bensons For Beds - Preston314
We're happy to hear that our team provided such helpful, understanding, and patient service. Thank you for sharing your positive experience with us, Megan at Customer Care
The lady who assisted us
The lady who assisted us, Costanza, was really lovely & helpful. She gave us lots of information as to the different choices available for what we wanted and then left us to look around before returning.
During the sale, Costanza give us lots of options re types of pillows etc and lots of general advice. She gave us all the info we needed to complete the sale. Excellent experience overall.
8 March 2025
Reply from Bensons For Beds - Preston314
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the assistance you received and the information that was shared with you. Thank you for your feedback, Megan at Customer care
Super staff great prices
From the minute we came in store we had friendly and helpful staff looking after us..
7 March 2025
Reply from Bensons For Beds - Preston314
We appreciate your kind words! We are so glad our friendly and helpful staff took great care of you from the moment you entered our store. Take care, Megan at Customer Care
Far better than I expected. Would definitely buy again from the Preston docks store
Staff were great with good advice and made the whole experience very easy
2 March 2025
Reply from Bensons For Beds - Preston314
We appreciate your feedback! We are happy to hear that our staff provided great advice and made your experience easy. Thanks for your support, Megan at Customer Care
Friendly experience staff with no…
Friendly experience staff with no pressure to buy.
Different options for payment and a return guarantee if not satisfied.
25 February 2025
Reply from Bensons For Beds - Preston314
We're happy to hear that you found our staff friendly and appreciated the various payment options and return guarantee. Thank you for your positive feedback, Megan at Customer Care
I recently made a purchase in the Preston shop
I recently made a purchase in the Preston shop and was very happy with my customer experience. Anita was very helpful and made me feel comfortable and advised me on the best mattress. I felt listened to and would highly recommend anyone to go.
21 February 2025
Unprompted review
Reply from Bensons For Beds - Preston314
We're happy to hear about your positive experience at our Preston shop! It's great to know that our staff made you feel comfortable and helped you find the best mattress. We appreciate your recommendation and thank you for your feedback, Megan at Customer Care
Amazing service at preston branch
We went to the bensons for bed at preston and were greeted and served by Anita who was extremely helpful and informative. She helped to choose the best mattress for us and we are looking forward to our delivery. Amazing customer service skills and amazing service.
21 February 2025
Unprompted review
Reply from Bensons For Beds - Preston314
We appreciate you sharing your experience. We're happy to hear that you received amazing service and helpful information in choosing your mattress. We hope you love your new order, Megan at Customer Care
ABSOLUTELY APPALLED WITH MY BED BASE
ABSOLUTELY APPALLED WITH MY BED BASE . MADE FROM CARBOARD!! MATTRESS DIABOLICAL!! NEVER SLEPT ON ANYTHING AS BAD! WOULD HAVE BEEN BETTER SLEEPING ON FLOOR!! COST ME £2000! ITS NOW SMASHED TO PIECES AND GETTING BURNT. THATS ALL ITS FIT FOR. NEVER EVER WILL I GO AND BUY BED OR MATTRESS FROM THIS PLACE EVER AGAIN. BE WARNED PEOPLE DONT WAIT YOUR MONEY!! TOTAL CHEAP MADE RUBBISH 😡😡😡
23 October 2024
Unprompted review
Reply from Bensons For Beds - Preston314
We are very sorry to hear about the poor quality of your bed base and mattress. We appreciate you bringing this to our attention. We will review your feedback to see how we can improve our products. Thank you, Megan at Customer Care
Product and delivery dreadful
Product and delivery dreadful. However, customer services is the worst part.
10 February 2025
Unprompted review
Reply from Bensons For Beds - Preston314
We regret that the product, delivery, and service fell short of expectations. We'll investigate these issues thoroughly. Thank you, Megan at Customer Care
The help provided by Costanza in…
The help provided by Costanza in demonstrating the sofa bed and directing us to its location on the store
9 February 2025
Reply from Bensons For Beds - Preston314
We're happy to hear that the demonstration of the sofa bed and directions to the location in our store were helpful. Thank you for your positive feedback, Megan at Customer Care
Bed Choice
Excellent customer service very patient with my elderly mother in law tried multiple mattress found perfect one. 3 weeks for delivery not bad as beds being made from scratch as have order 4ft beds.
21 January 2025
Reply from Bensons For Beds - Preston314
We're happy to hear that our team provided excellent and patient service while finding the perfect mattress. We appreciate your acknowledgment regarding the delivery timeframe for the 4ft beds. Thank you for your positive feedback, Megan at Customer Care
Great service
We got the product we wanted, there was discount and interest free credit which was a real bonus. The service was top notch and the sales assistant was very knowledgeable about all the products and was very thorough.
12 January 2025
Reply from Bensons For Beds - Preston314
We appreciate you sharing your positive experience! We're happy to hear that you got the product you wanted with a discount and interest-free credit. It's great to know that our sales assistant provided top-notch and thorough service.
Take care,
Megan at Customer Care
Good experience
The sales woman, Costanza, was very helpful. I was able to take my time trying the mattress. Then she explained the different policies clearly.
4 January 2025
Reply from Bensons For Beds - Preston314
We're happy to hear that you felt supported during your mattress selection. It's great to know that the policies were clearly explained and that you were able to take your time. Thanks for your feedback, Megan at Customer Care
Steven and the team are perfect.
Steven was great in helping us find the perfect mattress for our new home. He was very knowledgeable but also left us alone to look and decide for ourselves. Great store with lots of choice and a great bunch of lovely staff!
8 January 2025
Reply from Bensons For Beds - Preston314
We're delighted to hear that you found the perfect mattress for your new home! It's great to know that our staff provided excellent assistance without being intrusive. We appreciate your kind words, Megan at Customer Care
Steven is a fantastic representation of Bensons
Steven was really great, helpful knowledgeable and gave honest advice. Would definitely use bensons again based on Steven’s service. He was very funny as well. Thanks
7 January 2025
Reply from Bensons For Beds - Preston314
We're happy to hear that you had such a positive experience! It's great to know that the service was helpful, knowledgeable, and honest. We appreciate your feedback and thank you for choosing us.
Take care, Megan at Customer Care
Reply from Bensons For Beds - Preston314
We're glad you enjoyed your experience and that our knowledgeable staff helped you make the right choice! We appreciate your positive feedback.
Take care, Megan at Customer Care
Good informative service.
We visited the store twice and on both occasions we received informative, helpful information about the beds we liked. We placed an order and await the delivery later this month.
31 December 2024
Reply from Bensons For Beds - Preston314
We appreciate you sharing your experience. We're glad our team provided helpful information during your visits. We look forward to delivering your order later this month!
Take care,
Megan at Customer Care
Handled my purchase professionally and…
Handled my purchase professionally and very helpful
2 January 2025
Reply from Bensons For Beds - Preston314
We're happy to hear that your purchase was handled professionally and that our team was very helpful. Thank you for your positive feedback, Megan at Customer Care
Extremely pleasant experience
Four members of staff on at the time, all incredibly friendly and accommodating. Extremely helpful advice with assistance in coming to a final decision on which package to pick. Special mention to Steven who saw it through to completion. Would definitely use again in the future.
31 December 2024
Reply from Bensons For Beds - Preston314
Thank you for your positive review – Lauryn at Customer Care 💜
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