We purchased the bed online and the mattress from inshore. Benson married up the two purchases for a single delivery. Staff in store and online were very helpful. Delivery team [we paid for assembly]... See more
Company replied
Location
Switch locationUnit 4b Springvale Retail Park, St Marys Cray Orpington, BR5 3SG Orpington, Kent, GB
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The purchase of the mattress was made simple with the help of the staff member. I was notified of the time slot for delivery and then when they were 30 minutes away. Delivery was professional and seam... See more
Company replied
The customer service was great. I can't recall his name but he was very patient while I spent quite some time deciding between firm and medium.
Company replied
:Our mattress was delivered on the scheduled day. We received a text message at 8:00am saying our mattress would arrive between 9:30am and 11:30am and then we received a phone call shortly after sayi... See more
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Company details
About Bensons For Beds - Orpington679
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4b Springvale Retail Park, St Marys Cray Orpington, BR5 3SG, Orpington, Kent, United Kingdom
- 1689827956
4.8
Excellent
480 reviews
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easy and simple
The purchase of the mattress was made simple with the help of the staff member. I was notified of the time slot for delivery and then when they were 30 minutes away. Delivery was professional and seamless.
2 October 2026
Reply from Bensons For Beds - Orpington679
Thank you for your wonderful feedback! We're thrilled to hear that our staff made your mattress purchase easy and that the delivery went smoothly. Your satisfaction is our top priority, and we appreciate your support. We look forward to serving you again!
Excellent service as always
As always when purchasing anything from benson for beds. Comunication is excellent and always deliver on time with helpful drivers
2 October 2026
Reply from Bensons For Beds - Orpington679
Thank you for your fantastic review! We're thrilled to hear that you appreciate our communication and timely deliveries. Our team works hard to ensure a great experience, and your feedback means a lot to us. We look forward to serving you again soon!
The customer service was great
The customer service was great. I can't recall his name but he was very patient while I spent quite some time deciding between firm and medium.
22 September 2026
Reply from Bensons For Beds - Orpington679
Thank you for your kind words! We're thrilled to hear that you had a great experience with our customer service. Our team is always here to help you find the perfect fit. We appreciate your feedback and look forward to serving you again!
We purchased the bed online and the…
We purchased the bed online and the mattress from inshore. Benson married up the two purchases for a single delivery. Staff in store and online were very helpful. Delivery team [we paid for assembly] were polite and got the job done quickly, even getting the components including mattress to our loft bedroom.
28 September 2026
Reply from Bensons For Beds - Orpington679
Thank you for your wonderful review! We're thrilled to hear that Benson and our team provided excellent service and made your delivery seamless. It's great to know our delivery team met your expectations. We appreciate your support and hope you enjoy your new bed and mattress!
Good customer service in store
Good customer service in store, good communication from the delivery drivers and mattress arrived perfectly.
26 September 2026
Reply from Bensons For Beds - Orpington679
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our customer service and delivery team. Your satisfaction is our top priority, and we appreciate your support. Enjoy your new mattress!
The assistant in the shop was very…
The assistant in the shop was very helpful, and gave us great advise.
We had regular updates and the mattress was delivered on time.
21 September 2026
Reply from Bensons For Beds - Orpington679
Thank you for your kind words! We pride ourselves on providing exceptional customer service and we're glad our assistant was helpful and provided great advice. We always strive to keep our customers informed and deliver on time. We hope you are enjoying your new mattress! Thank you.
Store was very detailed in its…
Store was very detailed in its explanations and answered all my questions in a way. I could understand
Delivery was swift smooth and courteous and I was alerted to their arrival half an hour before…. Very pleased with the bed and the service
14 September 2026
Reply from Bensons For Beds - Orpington679
Thank you for the kind words and positive review! Our team takes great pride in providing detailed explanations and swift, courteous delivery. We're so glad you're pleased with your new bed and our service. We appreciate your business and hope to serve you again in the future.
Reply from Bensons For Beds - Orpington679
"Thank you for the kind review! We are thrilled to hear that you had a positive experience with us. It's our pleasure to serve you and we look forward to continue providing great service. Have a fantastic day!"
Friendly and professional
Friendly and professional - removed old bed and set up new one
12 September 2026
Reply from Bensons For Beds - Orpington679
Thank you for your lovely review. We're pleased to hear you found our team friendly and professional. We truly appreciate your feedback and look forward to seeing you again soon!
They were polite on time and carried…
They were polite on time and carried the items very carefully. Explained everything very well. And took time to set everything up. Not rushed things.
Delivery was good they rang 30moms before delivery.
9 September 2026
Unprompted review
Reply from Bensons For Beds - Orpington679
Thank you, Pat, for taking the time to leave such a wonderful review. We're delighted to hear that our delivery team was polite, careful, and took the time to explain everything and set up your items properly. It's great to know that the advance call and unhurried service made for a positive delivery experience. We truly appreciate your feedback and hope you enjoy your new purchase for many years to come.
:Our mattress was delivered on the…
:Our mattress was delivered on the scheduled day.
We received a text message at 8:00am saying our mattress would arrive between 9:30am and 11:30am and then we received a phone call shortly after saying delivery would be with us at 9:15am. Staff were polite.
12 September 2026
Reply from Bensons For Beds - Orpington679
Thank you for taking the time to leave such a positive review. We’re delighted to hear that your mattress was delivered as scheduled and that our delivery updates kept you well informed throughout the morning. It's great to know that the team arrived promptly and provided a polite and professional service.
We truly appreciate your feedback and thank you for choosing Bensons for Beds. We hope you enjoy your new mattress for many years to come.
Kind regards,
The Bensons for Beds Orpington Team
Great service knowledgeable staff very…
Great service knowledgeable staff very helpful
4 September 2026
Reply from Bensons For Beds - Orpington679
Thank you for your kind review! We're delighted to hear that you received great service and found our team knowledgeable and helpful. Providing expert advice and helping our customers find the right products is what we strive for every day. We really appreciate your feedback and look forward to serving you again in the future. 😊
We wanted a bed...
We wanted a bed, they sold us a bed... what more could you want? Still to be delivered which I guess is the real test.
2 September 2026
Reply from Bensons For Beds - Orpington679
Thank you for your review! We're delighted we could help you find the bed you were looking for. You're absolutely right, the delivery is the next big step, and we're confident our team will make the experience just as positive. We appreciate your business and look forward to hearing how everything goes once your new bed arrives. Enjoy your new purchase! 😊
A big thank you to Max
Max was our sleep expert and he was great...friendly, calm and very helpful...glad we got you Max. More like Max please. My son was out to purchase a bed and that he did! Tempur was the bed he chose and a couple of pillows to match. Max left us alone to validate the choice my son had made. He wasn't pushey but there when we needed him. Thank you Max..we'll be back! 🤖
30 August 2026
Unprompted review
Reply from Bensons For Beds - Orpington679
Thank you so much for the great comments. Very much appreciated and I hope he enjoys many years of great nights sleep!
Reply from Bensons For Beds - Orpington679
Thank you for your kind review
Max was extremely helpful and patient
Max was extremely helpful and patient. I was very indecisive about which bed/mattress to choose. Max spent a lot of time with me explaining all the pros and cons while not rushing me.
11 August 2026
Reply from Bensons For Beds - Orpington679
hank you for your fantastic feedback. We are delighted to hear that Max provided such patient and helpful service while assisting you with your purchase. Your kind comments will be passed on to him, and we truly appreciate you choosing Bensons for Beds. Enjoy your new bed and mattress
Great service from Bensons for Beds
From the moment we went into Bensons for Beds, all went well. The salesman at the shop was very helfpul, not pushy and took his time with us. We got emails and texts updating us on the progress of our mattress. We got a text giving us a timeframe for the delivery. The delivery driver,Gary and his young assistant, were very respectful and helpful. We were pleased with the whole experience of ordering, receiving updates, and finally having the mattress delivered. Thank you to everyone at Bensons for Beds.
19 August 2026
Unprompted review
Reply from Bensons For Beds - Orpington679
We're so pleased to hear about your excellent experience with us! It's wonderful that our salesman was helpful and not pushy, and that you received regular updates. We're also glad our delivery driver, Gary, and his assistant were respectful and helpful.
Team Bensons
Staff polite and friendly very…
Staff polite and friendly very knowledgable and helpful woukd recommend to all my friends and family
17 August 2026
Reply from Bensons For Beds - Orpington679
We're so pleased to hear that our staff were polite, friendly, very knowledgeable, and helpful. It's wonderful that you would recommend us to all your friends and family. Thank you for your kind words!
Team Bensons
Reply from Bensons For Beds - Orpington679
Thank you for your kind review. It was a pleasure assisting you, and I’m delighted to hear that you were happy with the service provided. We truly appreciate your feedback and your support.
Nik the salesman was 1st class
Nik the salesman was 1st class. so knowledgeable and very polite
15 August 2026
Unprompted review
Reply from Bensons For Beds - Orpington679
Thank you for your kind review. It was a pleasure assisting you, and I’m delighted to hear that you were happy with the service provided. We truly appreciate your feedback and your support.
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