Very friendly, polite and courteous member of staff. I'm not sure I can mention name but it began with S Took a lot of time to ensure I had correct pillow to start, then undertook the programme for... See more
Company replied
Location
Switch locationUnit 6 Sprowston Retail Park, Salhouse Road, NR7 9AZ Norwich, Norfolk, GB
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The team were very polite and professional, from the moment I visited the shop to the delivery of my mattress. The sleep expert, Sinead, who assisted me was patient, attentive and very helpful.... See more
Company replied
Excellent customer service receieved by Tina, really appreciate your help and patience! The bed feels sturdy, hopefully it will be of the same quality when it arrives! My only gripe with Benson fo... See more
Company replied
The sales member was very helpful, she gave us advise on the two types of mattress we were looking at, without being anything but professional. She explained the differences in both types and allowed... See more
Company replied
Company details
About Bensons For Beds - Norwich148
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6 Sprowston Retail Park, Salhouse Road, NR7 9AZ, Norwich, Norfolk, United Kingdom
- 1603419702
4.6
Excellent
488 reviews
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All very smooth and very good
12 September 2026
Reply from Bensons For Beds - Norwich148
Thank you for the positive feedback! It's always our goal to provide a smooth and excellent experience for our customers. We truly appreciate your support. 😊
I have already sent a review
I have already sent a review, saying we were pleased with the service and delivery.
17 September 2026
Reply from Bensons For Beds - Norwich148
We're so pleased to hear that you were happy with both our service and delivery. Thank you for taking the time to share your positive feedback!
Team Bensons
Great customer service
Great customer service. This is now our second bed purchased from them.
2 September 2026
Reply from Bensons For Beds - Norwich148
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with our customer service and we appreciate your repeat business. Thank you for choosing us for your bedding needs.
Externally helpful
Externally helpful, couldn’t do enough for me. Very knowledgable and in know way pushy. Overall an exceptional experience and wouldn’t hesitate to recommend or use again. A credit to your company.
8 September 2026
Unprompted review
Reply from Bensons For Beds - Norwich148
Thank you so much for your kind words! We are thrilled to hear that you had an exceptional experience with us. Our goal is always to provide knowledgeable and helpful service without being pushy. Thank you for recommending us and we look forward to serving you again in the future.
Reply from Bensons For Beds - Norwich148
We're delighted to hear that you received excellent service both in store and from our delivery team! It's wonderful to know that every part of your experience met your expectations, and we truly appreciate you taking the time to share your feedback.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
The person who helped us was excellent
The person who helped us was excellent. She knew her stuff and offered great advice without being pushy
27 August 2026
Reply from Bensons For Beds - Norwich148
Thank you for your wonderful feedback! We're thrilled to hear that our team member provided you with excellent service and valuable advice. We strive to create a helpful and welcoming environment for our customers. We look forward to serving you again soon!
Knowledgeable and attentive
Tina was very knowledgeable and attentive to our needs. The showroom had a good selection of beds and mattresses etc.
27 August 2026
Reply from Bensons For Beds - Norwich148
Thank you for your kind words! We're thrilled to hear that Tina provided you with excellent service and that you enjoyed our selection. We strive to meet our customers' needs and appreciate your feedback. We look forward to serving you again!
Excellent service from start to finish
From start to finish, this shopping experience was excellent. Starting with Tina on the shop floor to the delivery men.
We were kept informed regularly whilst waiting for delivery. A very positive transaction, and as I am due to replace my other bed soon, I would definitely revisit Bensons for Beds. The products were competitively priced and at no time did I feel pressured into buying, all in all a pleasant experience.
12 August 2026
Unprompted review
Reply from Bensons For Beds - Norwich148
Thank you for your glowing review MrsTakahashi! Our team at Bensons for Beds strives to provide excellent service from start to finish. We are thrilled to hear you had a positive experience and look forward to helping with your future bed replacement. Thank you for choosing us,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Norwich148
Thank you for your kind words! We're thrilled to hear that our sales rep provided you with the information you needed without being pushy. We strive to create a positive experience for our customers, and your feedback means a lot to us. We look forward to serving you again!
Went into the store with a rough idea…
Went into the store with a rough idea of what we were after and was greeted by Tina who showed us options within our price range and style we were after. When unsure with a few, she was patient with us and we got shown another option which was ideal. She was very friendly, very helpful. Couldn’t have been a better experience! Been in other retailers and they didn’t offer to help so was pleasantly surprised.
22 August 2026
Unprompted review
Reply from Bensons For Beds - Norwich148
We're so pleased to hear you had such a positive experience in our store! It's wonderful that our team was patient and helpful, showing you all the options without any pressure. We appreciate your kind words and hope you enjoy your purchase!
Team Bensons
Highly Recommend!!!
Very helpful and efficient two women in the store location was the beginning. The delivery was on time and since the truck was too large to get through The Great Hospital site Gates, the men carried the items to the flat. The set up was very fast and efficiently completed. THANKS.
22 August 2026
Reply from Bensons For Beds - Norwich148
Thank you for your kind words Mr Baxter! We are thrilled to hear that our team provided excellent service at every stage of your experience. We take pride in our efficient and helpful staff and we hope to continue to exceed your expectations in the future. Thank you for choosing us,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Norwich148
Hi Jamie,
Thank you for your wonderful review! 😊 We're delighted to hear you were pleased with both the quality of your purchase and the service you received. Your kind words mean a lot to the team. Thank you for choosing Bensons for Beds, and we hope to see you again soon,
Megan | Customer Care Specialist
Very pleased with the service and my…
Very pleased with the service and my sealy divan base.
22 August 2026
Reply from Bensons For Beds - Norwich148
Hi Susan,
Thank you for your feedback! 😊 We're delighted to hear that you're very pleased with both the service and your Sealy divan base. 🛏️✨
A great bed deserves great service, so we're thrilled we could deliver on both! We hope your new Sealy base provides the perfect foundation for many comfortable and restful nights ahead.
Thank you for choosing Bensons,
Megan | Customer Care Specialist⭐
Reply from Bensons For Beds - Norwich148
Hi Mr Nicholson,
Thank you for your feedback! 😊 We're delighted to hear that the installation was simple and easy. Making the delivery and setup process as smooth and hassle-free as possible is important to us, so it's great to know everything went well. Thank you for choosing us and we hope you enjoy your new purchase,
Megan | Customer Care Specialist🛏️
Excellent service
Very helpful advise from the Lovely lady in the showroom right through to delivery and set up, excellent service. We are very happy with our purchase so many thanks to all
19 August 2026
Unprompted review
Reply from Bensons For Beds - Norwich148
Thank you for your wonderful feedback! We're delighted to hear that you received such helpful advice from our showroom team and that the delivery and set-up process was excellent. We're so pleased you are happy with your purchase!
Team Bensons
Lora was very informative and helpful
Lora was very informative and helpful. She directed us to get the right mattress and bed. The delivery team were careful bringing the bed into our property.
22 August 2026
Reply from Bensons For Beds - Norwich148
We're so pleased to hear that our team member was informative and helpful in directing you to the right mattress and bed. It's wonderful that the delivery team was careful bringing the items into your property.
Team Bensons
Reply from Bensons For Beds - Norwich148
Thank you for your wonderful feedback! We are so pleased to hear that you experienced friendly staff and great service. We truly appreciate your kind words and positive review.
Team Bensons
Excellent delivery guys.
19 August 2026
Unprompted review
Reply from Bensons For Beds - Norwich148
Hey Mrs Attfield,
Thank you for your feedback! 😊 We're delighted to hear that our delivery team provided excellent service. We'll be sure to pass on your kind words to them, as they'll be thrilled to know they made such a positive impression. Thank you for choosing Bensons for Beds, and we hope you enjoy your new purchase,
Megan | Customer Care Specialist🛏️✨
Reply from Bensons For Beds - Norwich148
Thank you so much for your feedback! We're delighted to hear that you experienced excellent customer service. We always strive to provide the best possible experience.
Team Bensons
First class service.
Welcoming and professional staff. Not pushy but helpful, knowledgeable and able to answer questions about their products. Nothing was too much trouble. Norwich branch should be proud of their staff.
Our delivery service was excellent, on time and the bed was assembled quickly and efficiently. The delivery man noticed that the wrong size duvet had been delivered so he took it back and said he’d get it changed. That was on the Friday, we had our replacement one delivered Monday morning. Cannot ask for more than that!
All in all, if you want good service and a lovely quality bed, I can recommend this company.
7 August 2026
Reply from Bensons For Beds - Norwich148
Hello Theresa,
Thank you for your fantastic review! 😊 We're delighted to hear that you received such welcoming, professional, and knowledgeable service from our Norwich team. It's wonderful to know that you felt supported without any pressure and that all your questions were answered with care and expertise.
Your recommendation means a great deal to us. Thank you for choosing Bensons for Beds, and we hope you enjoy your lovely new bed for many years to come,
Megan | Customer Care Specialist✨
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