The lady who helped us was brilliant. She is very detailed and knowledgeable and very professional. I hope you will understand the value of your staff and won’t go for cheap labour. I actually bought... See more
Company replied
Location
Switch locationUnit 2 And 3, Burlington Road, KT3 4LU New Malden, London, GB
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Decent in-store experience. Salesman was attentive but not pushy and offered a decent discount. We had to wait 2 weeks for the mattress but delivery on the day was quick and the delivery men were poli... See more
Addy was very knowledgeable and helpful. He spent time showing options. I did not feel rushed or hurried into making a decision on the spot. Following a couple of visits I decided on beds. They hav... See more
From the time of looking at a huge selection of beds and deciding which was best for me ordering and having it delivered when they said it would be, could not of gone any better.Give them a go you wo... See more
Company replied
Company details
About Bensons For Beds - New Malden
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 And 3, Burlington Road, KT3 4LU, New Malden, London, United Kingdom
4.6
Excellent
115 reviews
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I knew what I wanted
I knew what I wanted , rang store and ordered and paid . Delivery scheduled and now awaited
All done in 10 mins
16 November 2025
Reply from Bensons For Beds - New Malden
Thank you for sharing! We’re so pleased to hear your order was quick and easy! We hope you enjoy your delivery when it arrives. 💜 Thank you for your positive review – Lauryn at Customer Care.
Great service and stock and prices fair
13 November 2025
Reply from Bensons For Beds - New Malden
We’re delighted you found our service, stock, and prices just right! It’s always our goal to offer great value and a smooth experience for every customer.
Thank you for your positive review – Lauryn at Customer Care 💜
Good range and good staff
Good range of beds available to view/use, and the staff were all very helpful and friendly.
8 November 2025
Reply from Bensons For Beds - New Malden
We’re delighted to hear you enjoyed the wide range of beds and found our staff helpful and friendly! Creating a welcoming and informative experience is what we strive for every day.
Thank you for an amazing review Alison – Lauryn at Customer Care 💜
Disgusting experience with delivery…
Disgusting experience with delivery from this Benson For Beds.
Driver Dean came in and found every reason why our bed could not get to a loft room. They were not there 10mins. If they still get paid despite no effort it’s disgusting. They even had the cheek to say they could leave it in my hallway for me to try. What do they get paid to do! Had to cancel order without a full refund, so we were penalised for their incompetence. Would never use again
18 September 2025
Unprompted review
Reply from Bensons For Beds - New Malden
We're sorry to hear about the trouble with your delivery and the issues encountered. We acknowledge your frustration regarding the delivery team's assessment and the cancellation process. We'll review this internally. Thanks for your feedback,
Megan at Customer Care
Very helpful staff and knowledgeable
Very helpful staff and knowledgeable , made our choice very easy.
2 November 2025
Reply from Bensons For Beds - New Malden
We appreciate your feedback! We're so glad that our knowledgeable staff made your choice easy and provided helpful assistance.
Your feedback means a lot to us — thank you for choosing us!
Megan
Customer Care Team
Helpful and friendly staff.
Very helpful and friendly staff. Great communication via email with confirmation of our purchase and delivery details.
27 October 2025
Reply from Bensons For Beds - New Malden
We appreciate you taking the time to share your positive experience with our staff and communication; we're so glad they were helpful!
Your satisfaction means the world to us,
Megan at Customer Care
I wanted to pay cash the shop new…
I wanted to pay cash the shop new Malden wouldn’t take my cash the alternative was to drive to the Sutton branch from new Malden! I had to pay card then go to the post office to pay my cash …. If the internet had told me I may have chosen a different store to visit!
21 October 2025
Reply from Bensons For Beds - New Malden
Thank you for taking the time to share your experience.
We’re sorry to hear that the payment options caused inconvenience. Please be assured that we’ll be reviewing this internally to help improve our services moving forward. - Lauryn at Customer Care
Reply from Bensons For Beds - New Malden
We appreciate you sharing this with us Susan! We are so glad that our staff was informative, friendly, and helpful during your visit with us.
Looking forward to seeing you again,
Megan at Customer Care
Super helpful staff
Super helpful staff, encourage you to test the mattresses and give you their honest opinion.
14 October 2025
Reply from Bensons For Beds - New Malden
We're happy to hear that our team member was super helpful. We appreciate your positive feedback and your time. Thank you for your positive review! – Lauryn at Customer Care 💜
Amazing service
It was very great experience , 5 stars service in New Malden branch , you will find the difference , thank you
1 October 2025
Reply from Bensons For Beds - New Malden
We're happy to hear that you had a great experience at our New Malden branch! We appreciate you recognizing our team's dedication to providing top-notch service. Thank you, Megan at Customer Care
Awful as soon as we walked in the lady…
Awful as soon as we walked in the lady rolled her eyes at us. When asked to assist us she gave us a dirty look and didn’t really want to talk or help in anyway she had such a bad attitude! So Bensons for beds you have missed out on a sale of 2 mattresses. Because your staff ah awful no customer service what so ever!! Never going back!
1 October 2025
Unprompted review
Reply from Bensons For Beds - New Malden
Thank you for taking the time to share your experience with us. We’re really sorry to hear about the service you received during your visit — this isn’t the standard we aim to provide.
While we’re unable to change what happened, please be assured that your feedback is being taken seriously and will be shared with the relevant teams internally. Experiences like yours help us identify where we need to improve, and we truly appreciate you bringing it to our attention.
We understand your frustration and regret that this experience has led you to feel this way about shopping with us. We hope that in the future, you may reconsider us for your bed room needs.
Take care,
Megan at Customer Care
Great service both in shop when buying… mattress
Great service both in shop when buying mattress , staff helpful and polite . Talked us through various types and quality . Pricing very good .
Delivery date given and adhered too with notified with exact times .delivery men also very helpful , polite , professional
25 August 2025
Reply from Bensons For Beds - New Malden
We appreciate you sharing your positive experience with us! We're happy to hear that our staff was helpful and polite while assisting you in selecting a mattress. We're also glad the delivery was punctual and professional.
Best Wishes,
Megan at Customer Care
Great Ottoman beds
Over time I have bought 3 ottoman beds from Bensons. I am very pleased with them. I particularly like the quality of the opening mechanism.
The latest (3rd) bed was delivered and assembled on Friday by Alan and George who were great. Efficient and careful.
5 September 2025
Unprompted review
Reply from Bensons For Beds - New Malden
Thank you for sharing your continued experience with us! We're so glad to hear you're pleased with the quality of our ottoman beds, especially the opening mechanism. We appreciate your kind words,
Megan at Customer Care
Reply from Bensons For Beds - New Malden
We're very glad you had a great experience. Thank you for sharing your positive feedback with us.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - New Malden
We're happy to hear that you found our team knowledgeable and kind. We appreciate your positive feedback and thank you for sharing! Take care, Megan at Customer Care
Good choice of quality beds and…
Good choice of quality beds and mattresses and good service.
29 July 2025
Reply from Bensons For Beds - New Malden
Thank you for your positive review! We take pride in providing our customers with high-quality beds and mattresses, and we are happy that our service met your expectations. We look forward to seeing you again in the future, Megan at Customer Care
Very good syed the sales man
19 July 2025
Reply from Bensons For Beds - New Malden
Thank you for the positive review! Syed is an excellent salesperson and we are glad he provided great service. We hope to see you again soon, Megan at Customer Care
Good Customer service and price
Good customer service, reasonable price for mattresses and deliver on time right to the beds.
3 June 2025
Reply from Bensons For Beds - New Malden
Thank you for your feedback! We are thrilled to hear that you had a positive experience with our customer service and delivery process. We strive to provide quality products at reasonable prices, and we are grateful for your trust in us. Sleep well on your new mattress, Megan at Customer Care
Reply from Bensons For Beds - New Malden
Thank you for your kind words! Our staff takes pride in providing exceptional service and we are thrilled to hear that you were pleased with their knowledge and friendliness. We look forward to welcoming you back again soon, Megan at Customer Care
Reply from Bensons For Beds - New Malden
Thank you so much for your kind words! We're thrilled that you had a great experience with Addy. It's always our goal to provide exceptional service to our customers. Thank you for choosing us,
Megan at Customer Care
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