Top notch knowledge from Martin. Led me through what mattress is correct for how I sleep via a mattress machine that tells me what’s best for me. From there I was able to make a purchase all the while... See more
Company replied
Location
Switch locationUnit 5 Willowbrook Retail Park, Derby Road, LE11 5HG Loughborough, Leicestershire, GB
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See what reviewers are saying
We knew vaguely what type of mattress we wanted. The sales lady was very helpful and patient, showing us different mattresses before we decided. Then showed various divan based and headboards. We orde... See more
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Welcoming but not overbearing staff who introduced themselves then left us to browse. We discussed what we needed, a double bed for the spare room, and Mick gave enough details to help us choose the... See more
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It was a lovely experience shopping at Bensons for Beds in Loughborough. Martin was super helpful and we didn’t feel pushed into purchasing a mattress. Gave us lots of options and we felt we made the... See more
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Company details
About Bensons For Beds - Loughborough262
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5 Willowbrook Retail Park, Derby Road, LE11 5HG, Loughborough, Leicestershire, United Kingdom
- 1509264450
4.8
Excellent
345 reviews
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Top notch knowledge from Martin
Top notch knowledge from Martin. Led me through what mattress is correct for how I sleep via a mattress machine that tells me what’s best for me. From there I was able to make a purchase all the while Martin answering all my questions that kept coming. Credit to the store for having such a great employee. Would definitely go back if I need anymore beds
13 October 2026
Reply from Bensons For Beds - Loughborough262
Thank you for your fantastic review! We're thrilled to hear that Martin provided you with such knowledgeable assistance. Our team is dedicated to helping customers find the perfect mattress. We look forward to welcoming you back whenever you need another bed!
Reply from Bensons For Beds - Loughborough262
Thank you for your wonderful review! We're thrilled to hear you had a great experience and that you love the bed. Your satisfaction is our top priority, and we look forward to serving you again soon!
The staff in the shop are friendly and…
The staff in the shop are friendly and helpful and let you look on your own and then help you when you need it.
27 September 2026
Reply from Bensons For Beds - Loughborough262
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our friendly staff. We believe in giving our customers the space to explore while being ready to assist whenever needed. We look forward to welcoming you back soon!
Staff were professional friendly and…
Staff were professional friendly and knowledgeable
8 September 2026
Reply from Bensons For Beds - Loughborough262
Thank you for the kind words! Our team strives to provide the best service possible, and we appreciate the recognition. Looking forward to serving you again soon. 🌟 #CustomerSatisfaction #Professionalism #FriendlyService
Superb service and beds
From ordering to delivery communication was 100% and so well done Bensons. Our new beds were beautifully made. Slept well.
The delivery team were polite, thoughtful, helpful and professional.
8 September 2026
Unprompted review
Reply from Bensons For Beds - Loughborough262
Hello Linda,
Thank you for your fantastic review! We're thrilled to hear that everything from ordering to delivery went so smoothly. It's wonderful to know you were kept well informed throughout the process, that you're sleeping well in your beautifully made new beds, and that our delivery team made such a positive impression with their professionalism and helpfulness. Enjoy your new beds, and thank you for choosing us,
Megan | Customer Care Specialist🛏️
Salesperson polite and informative and…
Salesperson polite and informative and helpful. Good choice of beds in style required.
31 August 2026
Reply from Bensons For Beds - Loughborough262
Thank you for your positive feedback! Our team takes pride in providing excellent customer service and a wide selection of quality beds. We're glad we could help you find the perfect style. Come back anytime! 😊
Martin was excellent but too good a…
Martin was excellent but too good a salesman as we bought a more expensive mattress. He did not pressure just looked after us
3 September 2026
Reply from Bensons For Beds - Loughborough262
Thank you for your feedback! We're so happy to hear that Martin provided excellent service and helped you find the perfect mattress for you. We apologize if you felt pressured and assure you that our team always strives to provide a comfortable and stress-free experience for our customers. Thank you for choosing our business!
Good experiance
From start to finish, the service was excellent. The store staff were attentive, knowledgeable, and happy to answer all of our questions. The ordering and payment process was handled professionally and efficiently. The delivery team were courteous and helpful, placing the product in the required room and taking away the old item for disposal.
20 August 2026
Reply from Bensons For Beds - Loughborough262
Thank you for your wonderful review! We're thrilled to hear that you experienced excellent service from start to finish. It's fantastic to know that our store staff were attentive and knowledgeable, and that the ordering and payment process was handled professionally. We're also delighted that our delivery team was courteous and helpful.
Team Bensons
I knew exactly the type of bed I wanted…
I knew exactly the type of bed I wanted and the sales assistant guided me through the options
20 August 2026
Reply from Bensons For Beds - Loughborough262
Thank you for reviewing our service instore. I am very pleased that you felt guided instore. That is our mission. If you need anything else please dont hesitate to call us.
Mick (the manager) really listened to…
Mick (the manager) really listened to what we wanted, gave us a lot of his time exploring options around this and really helped us t buy what we needed.
18 August 2026
Reply from Bensons For Beds - Loughborough262
Thank you for your kind review. I am glad to hear you got everything you needed from the store. You have our phone number should you need anything else just call us.
Friendly and helpful sales
Friendly and helpful sales. Fully informed from order to delivery. Constantly updated throughout including a timed delivery with map of drivers progress and notification by telephone call approximately 1-2 hours before delivery arrival. Full build and dismantle plus removable of old furniture and packaging available
14 August 2026
Reply from Bensons For Beds - Loughborough262
We're so pleased to hear about your excellent experience, from the friendly and helpful sales team to the comprehensive updates you received. It's wonderful that our delivery process, including the timed delivery and driver tracking, met your expectations, and that our build, dismantle, and removal services were appreciated.
Team Bensons
It was a lovely experience shopping at…
It was a lovely experience shopping at Bensons for Beds in Loughborough. Martin was super helpful and we didn’t feel pushed into purchasing a mattress. Gave us lots of options and we felt we made the right decision for us.
Would highly recommend them.
13 August 2026
Reply from Bensons For Beds - Loughborough262
Thank you for choosing Bensons for Beds in Loughborough, we are happy to hear you had a lovely shopping experience with us. Our team is dedicated to providing helpful service and finding the perfect mattress for you. Thank you for the recommendation!
Reply from Bensons For Beds - Loughborough262
"Thank you for your review! We strive to provide excellent customer service and are happy to hear that we met your needs. It means a lot to us!"
Sales assistant felt cold
Very pleased with our new mattress, but the sales assistant came across very “cold” and a little miserable. We were only shown high end mattresses so we had nothing to compare against.
30 July 2026
Reply from Bensons For Beds - Loughborough262
Thank you for your feedback. We're delighted to hear you're pleased with your new mattress. We're sorry that the service did not meet your expectations and that you felt the sales assistant came across as cold. Your comments regarding the range of mattresses shown and the lack of comparison options will be shared with the store team for review and feedback.
Thank you for your time with sharing this with us.
Bed and mattress…
I like bed that i chose and everything was explained well too, from product, finance to delivery.
Really happy with the product and service.
20 July 2026
Reply from Bensons For Beds - Loughborough262
Thank you for your wonderful feedback! We're delighted to hear that everything was explained clearly, from the product and finance options through to delivery. It's great to know you're happy with both your new bed and the service you received. We truly appreciate your support and hope you enjoy many comfortable nights ahead! 😊
Reply from Bensons For Beds - Loughborough262
We're so pleased you found our team member fantastic, very helpful, and friendly. Thank you for your kind feedback!
Martin was very friendly and service…
Martin was very friendly and service was quick and helpful
22 July 2026
Reply from Bensons For Beds - Loughborough262
We're so pleased you found our team member friendly and that the service was quick and helpful. Thank you for your kind feedback!
Thank you for your review - Lauryn at Customer Care 💜
people were brilliant
The delivery people were brilliant
Police friendly and helpful.
Sales person very knowledgeable about products Gave choices and explained clearly the differences.
Helpful polite. Good quality product
18 July 2026
Reply from Bensons For Beds - Loughborough262
We're so pleased to hear that our delivery team was brilliant, friendly, and helpful. It's wonderful that our salesperson was knowledgeable and clearly explained the product differences.
Thank you for your positive review - Lauryn at Customer Care
Martin is a hero
We came in not expecting to find a mattress we would buy, as we had received a very good offer from an independent bed/mattress company in Loughborough. We spoke to Martin and explained our situation, and he was so helpful! He went away and came back with several really competitive options for us, and one was exactly right for us, and we were persuaded to accept his offer!
I then left my sunglasses behind in the store, and Martin rang me on my contact details and met me at the front door when he saw me coming back. Looking forward to receiving our mattress!
14 July 2026
Reply from Bensons For Beds - Loughborough262
We're so pleased to hear about your positive experience in our store! It's wonderful that our team member was able to provide competitive options and help you find the perfect mattress. We're also glad they went the extra mile to return your sunglasses. We appreciate your kind words!
Reply from Bensons For Beds - Loughborough262
We're delighted to hear that our staff was considerate and helpful, and that you felt no pressure during your experience. Thank you for your kind words!
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