A bright and modern showroom. Excellent staff who greet customers and then leave to walk around the showroom themselves and when called over to assist, they are helpful and knowledgeable.
Company replied
Location
Switch locationUnit 3 Bexhill Road, St Leonards On Sea, TN38 0YX Hastings, Sussex, GB
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See what reviewers are saying
We had been putting off buying new bed. The choice of beds now available since we bought our old bed is mind boggling. We decided to keep it local and visit the Hastings store. We were fortunate en... See more
Company replied
Fay at Bensons for Beds in St Leonards was extremely helpful. She listened to what my 16yr old wanted, asked her questions and spoke with her about her choices whilst giving considerations to budget... See more
Company replied
Very good service from the team at the showroom in assisting us select a product based on our requirements. Excellent communication service between the ordering process and delivery. It was easy to am... See more
Company replied
Company details
About Bensons For Beds - Hastings392
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3 Bexhill Road, St Leonards On Sea, TN38 0YX, Hastings, Sussex, United Kingdom
- 1424420138
4.9
Excellent
331 reviews
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iGel NanoTech 3000i Mattress - Purchase
I recently purchased a new mattress from Bensons Hastings store and was really impressed with the customer service received from Faye Wilshire. I had a no pressure sales conversation with Faye and was provided with some options across the range with varying prices and qualities to cater for my needs. These also included a store display item which was reduced in price.
I ended up buying a new item on 10 months interest free payment terms. However after overnight consideration I wanted to swap this for the display mattress that was the same spec. Faye spent time changing the order with no quibbles and was really helpful with care advice. I collected in a van same day and settled invoice in full and the qulaity is suberb. Well done Faye :0)
7 April 2026
Unprompted review
Reply from Bensons For Beds - Hastings392
We're happy to hear that you were impressed with the service you received in our Hastings store. We appreciate you mentioning the no-pressure sales conversation and the helpful advice. Thank you for sharing your positive experience! Lauryn at Customer Care 💜
Team Bensons
All good
All good. We went into the shop with an idea of what we wanted based on a mattress that a friend has. They no longer stocked that one, but they showed us the closest one. All the delivery went fine. Everything was fine.
Everyone was professional and friendly.
5 April 2026
Reply from Bensons For Beds - Hastings392
Thank you for your feedback! 😊 We’re pleased to hear our team helped you find the best alternative to what you were looking for and that everything went smoothly with delivery. It’s great to know everyone was professional and friendly throughout. Enjoy your purchase, and thank you for choosing us,
Megan | Customer Care Specialist🛏️✨
Excellent service
Early delivery good team i had a great experience with Benson for beds good management and good service
3 April 2026
Reply from Bensons For Beds - Hastings392
We're happy you had a great experience with our team and early delivery! It's wonderful to hear you received good service and management. Thanks for your review!
Given time and helpful advice when…
Given time and helpful advice when making our choice and advised on things we hadn’t thought of
1 April 2026
Reply from Bensons For Beds - Hastings392
Thank you! 😊 We’re so pleased you felt supported with helpful advice and had the time you needed to make the right choice. It’s great to hear we could highlight things you hadn’t considered—exactly what we’re here for,
Megan | Customer Care Specialist🛏️✨
Great service Thank you all at Bensons…
Great service Thank you all at Bensons Hastings
23 March 2026
Unprompted review
Reply from Bensons For Beds - Hastings392
Thanks for the lovely review John! We’re so glad you had great service — big thanks for choosing us,
Megan at Customer Care
Reply from Bensons For Beds - Hastings392
Miss Smith,
We appreciate your feedback and are so glad to hear that everyone was lovely and that you found your experience very easy.
Team Bensons - Jessica
Had a good experience
Had a good experience . Given time for a quick browse before being asked if I needed help. The staff were very helpful and searched for other beds that suited my needs. I didn’t purchase the same day as wasn’t sure what we wanted to do. I rang the next day and ordered the bed. Again the member of staff was helpful and made the process quite easy and explained once again everything I needed to know.
Very happy with the service.
3 March 2026
Unprompted review
Reply from Bensons For Beds - Hastings392
Thank you so much for your lovely feedback! We're really pleased to hear you had such a positive experience in store. It’s great to know you were given time to browse at your own pace, and that our team were helpful in searching for beds that suited your needs. We're also delighted that ordering over the phone the next day was made easy and clearly explained. We're very happy to hear you were pleased with the service throughout. – Megan at Customer Care
Fantastic customer service
This is our second purchase from this shop. This time for guest bed. Wayne was super helpful, very knowledgeable about all the mattresses and their qualities. He gave great advice but was not pushy but has a lovely sense of humour. Went back again with my husband. Had to go back and check final measurements and he wasn’t going to be in the day we were paying but he’d made sure Faye knew all the details and she was super organised and helpful.
Makes one wonder why we buy online, the shopping experience was a pleasure just to meet these lovely people and realise that there is actually still great customer service still, even though somewhat rare!
Look forward to receiving the bed.
5 March 2026
Reply from Bensons For Beds - Hastings392
We're happy to hear about the positive experience you had during your second purchase. We appreciate your feedback regarding the team's knowledge, helpfulness, and great customer service. Thank you for sharing your comments.
Team Bensons
Good experience all round.
Both Wayne and Fay were very helpful.
Delivery was fine, but one item was incorrect, which Fay quickly sorted out for us.
Very happy with everything.
27 February 2026
Unprompted review
Reply from Bensons For Beds - Hastings392
R G,
We appreciate your positive feedback! We're happy to hear that our team was helpful and quickly sorted out the incorrect item. Thank you for sharing your experience!
Team Bensons
We use Bensons beds every time we…
We use Bensons beds every time we replace our beds or mattresses. We all find their products to be good quality and the service good. The delivery is always easy and they took the old mattress away to recycle it. Good experience as expected.
2 February 2026
Reply from Bensons For Beds - Hastings392
Thank you so much for your continued trust in us! Paul We’re delighted to hear you always have a great experience with our products and service. It’s wonderful that delivery was smooth and that our recycling service helped make everything even easier. We really appreciate your loyalty — it means a lot to us!
Megan at Customer Care😊🛏️
I would definitely recommend Bensons…
I would definitely recommend Bensons beds In Hastings. Wide variety of beds, frames and mattresses, pillows and accessories. Faye was brilliant and helped me source the correct tempure mattress and bed along with a further bed and mattress for my guest room. Friendly, efficient and professional. Definitely worth a visit. Wendy
21 February 2026
Unprompted review
Reply from Bensons For Beds - Hastings392
Thank you so much for your wonderful review, Wendy! 😊 We’re delighted to hear you’d definitely recommend our Hastings store. It’s great to know you found such a wide variety of beds, frames, mattresses, pillows, and accessories to choose from. Faye will be thrilled to hear your kind words.
Thank you again for the lovely feedback — and for recommending a visit,
Megan at Customer Care
Great customer service
Very helpful advice and great customer service, everything well arranged and arrived on time, excellent delivery service and delighted with my new bed.
31 January 2026
Reply from Bensons For Beds - Hastings392
We're delighted you found our advice helpful and the customer service great. It's wonderful to hear everything was well-arranged, arrived on time, and you're delighted with your new bed!
Great customer service
6 February 2026
Reply from Bensons For Beds - Hastings392
Thank you so much for your kind words! We strive to provide top-notch customer service and we're thrilled to hear that you had a great experience with us. We appreciate your support and hope to see you again soon!
Very friendly knowledgeable and…
Very friendly knowledgeable and professional answered all questions.
3 February 2026
Reply from Bensons For Beds - Hastings392
We appreciate you sharing! We're so happy our knowledgeable and professional staff answered all your questions in a friendly manner. Thank you!
The staff are extremely friendly
The staff are extremely friendly, helpful and patient would recommend.
6 February 2026
Reply from Bensons For Beds - Hastings392
Thank you for the lovely review! We’re so glad to hear our team were friendly, helpful and patient. We really appreciate the recommendation,
Megan at Customer Care
Even though there was a problem with…
Even though there was a problem with the delivery time they was still able to deliver it in the same day. I’ve had really good sleeps with the bed.
3 February 2026
Reply from Bensons For Beds - Hastings392
We're happy to hear that you are sleeping well in your new bed! We appreciate your positive feedback and are glad we could deliver it the same day despite the initial issue.
Excellent service .
31 January 2026
Reply from Bensons For Beds - Hastings392
We appreciate your feedback. We're happy to hear customer service was excellent.
You delivered what you promised on…
You delivered what you promised on time. .helpful and friendly staff.
31 January 2026
Reply from Bensons For Beds - Hastings392
We're happy to hear that we delivered on time and that our staff were helpful and friendly! We appreciate your positive feedback,
Megan at Customer Care
Our new mattress is just the job good…
Our new mattress is just the job good nights sleep at last.
29 January 2026
Reply from Bensons For Beds - Hastings392
We're happy to hear that our mattress provides good sleep! Thank you for letting us know about your positive experience,
Megan at Customer Care
Staff were attentive and knowledgeable
Staff were attentive and knowledgeable. Order process was simple. Communicating between ordering and delivery was, if anything, too much. Delivery was well planned and on time. Delivery staff were helpful and careful.
25 January 2026
Reply from Bensons For Beds - Hastings392
We're happy to hear that our staff were attentive and knowledgeable and that the order process was simple. We appreciate your feedback about the communication and are glad the delivery was well-planned, on time, and helpful.
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