No pressure from staff when choosing bed, when required staff very informative. Notification of delivery of bed 30 min as specified in email sent. Delivery of bed was early as it was meant to be d... See more
Company replied
Location
Switch locationUnit 4b Palace Grounds Retail Park, Palace Grounds Road, ML3 6AD Hamilton, South Lanarkshire, GB
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Great experience from going to the store and picking our bed. Sales person was very attentive throughout and very helpful with choosing the right bed and mattress. The delivery guys that put togethe... See more
Company replied
The sales assistant was well informed, helpful and gave advice. She assessed our size and ‘weight’, suggested several types of mattress and explained their different properties and strengths. We the... See more
Company replied
My bed was meant to be delivered on the 1st of October 2024, got an email saying it will be delayed until 7th of October 2024, didn't think I'll have this problem going into shop and ordering the bed... See more
Company details
About Bensons For Beds - Hamilton447
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4b Palace Grounds Retail Park, Palace Grounds Road, ML3 6AD, Hamilton, South Lanarkshire, United Kingdom
- 1698426483
4.9
Excellent
337 reviews
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great support and selection
great support from shop assistant; provided important advice that helped me select my bed.
14 August 2025
Reply from Bensons For Beds - Hamilton447
We're glad you found our support helpful during your bed selection. It's great to know the advice provided assisted you in making the right choice. Thanks for your feedback, Megan at Customer Care
Impressed
Recently went to purchase a bed for my daughter served by Bozena and what a delight. Very professional delightful manner and first class service a rarity these days. Benson's should be proud of her as an employee.
31 July 2025
Reply from Bensons For Beds - Hamilton447
Thank you so much for your kind words! Bozena takes pride in providing exceptional service to our customers. We are grateful to have her as part of our team and will make sure to pass along your praise. We look forward to your next visit, Megan at Customer Care
Good quality bed
When I entered the shop, it was very nicely laid out, and you could see the beds were of good quality. The only thing about my purchase was the price of delivery, which I found extremely high, but the bed was for my son; if the bed were for myself, I would not have gone ahead with the sale but very happy with the bed
3 August 2025
Reply from Bensons For Beds - Hamilton447
Thank you for taking the time to share your experience with us! We're glad to hear that you were impressed with our shop and the quality of our beds. We appreciate your feedback on the delivery price and will definitely take that into consideration for future sales. We're so happy that your son loves his new bed - our top priority is always the satisfaction of our customers. Thank you for choosing us!
Great products great staff
31 July 2025
Reply from Bensons For Beds - Hamilton447
Thank you so much for your kind words! We are glad to hear that you are satisfied with our products and our staff. We strive to provide the best service and products for our customers. We appreciate your support and hope to see you again soon! Megan at Customer Care
Excellent service in the Hamilton…
Excellent service in the Hamilton store.
Staff were very helpful and knowledgeable.
There was no pressure on me at all.
30 July 2025
Reply from Bensons For Beds - Hamilton447
Thank you for your kind words and for choosing our Hamilton store for your recent visit! Our team takes pride in providing excellent service and being knowledgeable to assist our customers. We're glad to hear that you felt no pressure during your experience. We appreciate your feedback and hope to see you again soon, Megan at Customer Care
We could easily have bought online…
We could easily have bought online however went to the Hamilton branch. The people who work in this branch are lovely. So helpful. Really knowledgeable about the products. We ended up buying more products then we first thought. There was a good incentive on. I’d definitely return when I need to re-new my mattress. First class customer service from Cameron.
30 July 2025
Reply from Bensons For Beds - Hamilton447
Thank you for choosing our Hamilton branch! We are thrilled to hear that our team provided exceptional customer service and helped you choose the perfect products. We appreciate your support and look forward to seeing you again in the future, Megan at Customer Care
Reply from Bensons For Beds - Hamilton447
Thank you for your kind words about our service in the Hamilton shop! We are dedicated to providing top-notch service to our customers and we're thrilled to hear that you had a fantastic experience. Your satisfaction is our top priority and we look forward to seeing you again soon, Megan at Customer Care
Alan @Hamilton Bensons For Beds was…
Alan @Hamilton Bensons For Beds was very helpful and gave me a great deal. I would highly recommend purchase from the store @Hamilton.
13 July 2025
Reply from Bensons For Beds - Hamilton447
Thank you for your kind words, we are glad that you had a positive experience with Alan at our Hamilton location! We strive to provide excellent customer service and value for our customers. Thank you for recommending our store, Megan at Customer Care
Reply from Bensons For Beds - Hamilton447
Thank you so much for your kind review! We strive to provide the best service possible and are thrilled to hear that our team's friendliness, knowledge, and good advice have made a positive impact. Thanks for choosing us, Megan at Customer Care
Excellent service at the branch at…Hamilton
Excellent service at the branch at Hamilton.
Staff go out there way to help you
Even built the bedroom side drawers, the staff are like a family there.
24 June 2025
Reply from Bensons For Beds - Hamilton447
Thank you for your kind words! We are thrilled to hear that our staff provided excellent service and went above and beyond to assist you. Our team prides themselves on being like a family, and we are happy to make your experience a positive one. Thank you for choosing us. Take care, Megan at Customer Care
Drivers were very pleasant and very …
Drivers were very pleasant and very efficient. Delivered before window time. Was well packed and easy to assemble. Highly recommend Bensons for Beds. Shop staff in Hamilton were very friendly and helpful.
20 June 2025
Unprompted review
Reply from Bensons For Beds - Hamilton447
We appreciate you sharing your positive experience with us Rona! We're happy to hear that our delivery team was efficient and friendly, and that assembly was easy. Thank you for recommending us, Megan at Customer Care
Mattress search
Great service from the start of my mattress search to delivery
10 May 2025
Unprompted review
Reply from Bensons For Beds - Hamilton447
We're glad you enjoyed your experience, from the beginning of your mattress search to the delivery. Thank you for your positive feedback, Megan at Customer Care
I couldn’t have asked for more!
I couldn’t have asked for more. We had been in to Bensons previously, straight away Bozena remembered us & the fact that we liked a firm mattress. She took time to walk us round all the ottoman options, showing us the different options online too. She then took great care to help us select our mattress & pillows. She was friendly & helpful, I would recommend them to anyone.
29 May 2025
Reply from Bensons For Beds - Hamilton447
We're happy to hear that you had such a positive experience! It's great to know that our team member remembered your preferences and provided helpful guidance in selecting the perfect mattress and pillows. We appreciate your recommendation, Megan at Customer care
Reply from Bensons For Beds - Hamilton447
Thank you for the positive review! We are glad to hear that our customer service, communication, and environment have exceeded your expectations. We strive to make every customer's experience enjoyable and welcoming. We appreciate your support and look forward to serving you again in the future.
Excellent service throughout.
The manager was very knowledgeable and helpful when I was choosing a bed and mattress for my autistic adult son. They kept me up to date with delivery information and the bed etc arrived on time. The delivery team were lovely and built the bed in no time, then removed the old divan and mattress as planned. The bed looks great. The whole process was very smooth.
9 May 2025
Reply from Bensons For Beds - Hamilton447
Thank you for taking the time to share your experience! We are passionate about providing exceptional service and are glad to hear that our team was able to assist you in finding the perfect bed for your son. It was a pleasure to work with you and we hope to see you again in the future! #CustomerSatisfaction #SmoothProcess #Grateful
The woman was fantastic very helpful…
The woman was fantastic very helpful indeed couldn’t do enough to help choosing our new mattress she is an asset to bensons
7 May 2025
Reply from Bensons For Beds - Hamilton447
Thank you so much for taking the time to leave such a kind review! We are thrilled to hear that our team member provided you with excellent service and helped you find the perfect mattress. Sleep well,
Team Bensons💜
Terrific staff
The staff in this shop went above and beyond to help with my order. They were polite and friendly throughout, a pleasure to deal with.
23 April 2025
Reply from Bensons For Beds - Hamilton447
Thank you so much for your kind words! We are dedicated to providing exceptional customer service and are thrilled to hear that our team went above and beyond to assist you. It was a pleasure to welcome you into our store. Sleep well, Team Bensons💜
helpful
I recently had the pleasure of purchasing two single beds from Benson Beds, and I couldn’t be happier with the experience. From the moment I walked into the store, I was greeted with excellent customer service. A special shout-out to Cameron, the salesperson who assisted me. He was incredibly knowledgeable about the range of beds and took the time to understand my needs for my teenagers.
Cameron was very patient and guided me through the various options, explaining the pros and cons of each, which really helped me make an informed decision. His expertise made the process so much easier, and I felt confident in my choices. He even helped with recommendations on the best mattress for comfort and durability.
The beds themselves are fantastic quality, and my teenagers love them! I’m extremely satisfied with both the products and the overall customer service at Benson Beds. I highly recommend them, and Cameron in particular, from the hamilton branch if you’re in the market for new beds or furniture!
21 April 2025
Unprompted review
Reply from Bensons For Beds - Hamilton447
Thank you for your kind words! We're so happy to hear that you had a fantastic experience with us and that our team, especially Cameron, provided excellent customer service. We take pride in offering high-quality products and knowledgeable staff, and we're thrilled that your teenagers love their new beds. Thank you for recommending us, and we hope to see you again soon! - Team Bensons 💜
Excellent Customer Service from the Hamilton Store
The service we received from Bozena was excellent. She took the time to discuss all our options and help us make the correct choice for our order.
19 April 2025
Reply from Bensons For Beds - Hamilton447
Thank you so much for your kind words! We are delighted to hear that you had a great experience with our team member, Bozena. We pride ourselves on providing top-notch service and making sure our customers receive the best possible outcome. Thank you for choosing us! - Team Bensons 💜
Reply from Bensons For Beds - Hamilton447
Thank you for taking the time to leave us a review! We are so glad our staff was able to assist you. We strive to provide the best customer service and it's lovely to hear we achieved that for you. We appreciate your support!
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