When we chose what turned out to be not the right mattress for us Bensons were really helpful in organising an exchange. I was really impressed by the service and will likely return for our mattresses... See more
Company replied
Location
Switch locationUnit 5a The Peel Centre, St Anns Way, GL1 5SF Gloucester, Gloucesteshire, GB
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See what reviewers are saying
Sofabed ordered. Looked at this sofabed last year, but only purchased it this year. Helpful staff member in the Gloucester branch was able to sort everything out and agree a delivery date. Ver... See more
Company replied
Amazing customer care by the team in store, it’s hard to find experts in the field these days. We purchased a mattress and pillow for our daughter which matched her needs. For me Bensons leave... See more
Company replied
Bed arrived with a large tear in the base fabric. The mattress had small mark with a pinhole in a most prominent position. Three walls in the hall / stairs/landing all had scuff marks as a result o... See more
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Company details
About Bensons For Beds - Gloucester370
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5a The Peel Centre, St Anns Way, GL1 5SF, Gloucester, Gloucesteshire, United Kingdom
- 1452308821
4.7
Excellent
385 reviews
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Very helpful lady in the store no…
Very helpful lady in the store no pressure good selection of mattresses that we were looking for.
30 August 2026
Reply from Bensons For Beds - Gloucester370
Hi Patricia,
Thank you for your lovely review! 😊
We're delighted to hear that our store colleague was so helpful and gave you the time and support you needed without any pressure. Finding the right mattress is an important decision, so it's great to know that our selection had exactly what you were looking for.
We really appreciate you taking the time to share your experience. Thank you for choosing us and we hope you're enjoying your new purchase and many comfortable nights ahead,
Megan | Customer Care Specialist🛏️
Reply from Bensons For Beds - Gloucester370
Thank you so much for your kind words about our delivery staff! Our team takes pride in providing exceptional service to our customers. Your positive feedback means a lot to us and we look forward to serving you again. Thank you for choosing us! 😊🚚
Welcome from time went through door
Welcome from time went through door. Knowledge of Steve convinced us to buy from bensons.
4 September 2026
Reply from Bensons For Beds - Gloucester370
Thank you so much for your positive review! We are thrilled that you had a great experience and thatI was able to assist you in your decision to purchase from us at Benson's, Gloucester. I appreciate your support and look forward to seeing you again. Many thanks. Steve
Helpful knowledgeable staff.
Helpful knowledgeable staff.
Delivery service was spot on, kept informed on times and the gents delivering were very professional.
27 August 2026
Reply from Bensons For Beds - Gloucester370
Thank you for the positive feedback! Our Gloucester staff and delivery team takes pride in providing excellent customer service and ensuring smooth delivery.
Reply from Bensons For Beds - Gloucester370
Thank you for your 5 start review on behalf of the Gloucester Team
Quality bed and service
The communication for delivery and the assembly exceeded my expectations and couldn’t have run more smoothly. I wouldn’t hesitate to recommend Bensons the instore service, delivery and assembly was first rate and second to non.
26 August 2026
Unprompted review
Reply from Bensons For Beds - Gloucester370
We're so pleased to hear that the communication for delivery and the assembly exceeded your expectations and ran smoothly. It's wonderful that you wouldn't hesitate to recommend us, and that our in-store service, delivery, and assembly were first-rate.
Team Bensons
Thats what i call Excellent service.
From my first visit to the Gloucester store and the follow updates i could not be more impressed.
Thankyou
21 August 2026
Reply from Bensons For Beds - Gloucester370
We're so pleased to hear how impressed you were with your visit to our Gloucester store and the subsequent updates. Thank you for your wonderful feedback!
Team Bensons
When we chose what turned out to be not…
When we chose what turned out to be not the right mattress for us Bensons were really helpful in organising an exchange. I was really impressed by the service and will likely return for our mattresses in the future
27 August 2026
Reply from Bensons For Beds - Gloucester370
We're so pleased to hear that our team was really helpful in arranging an exchange when your initial mattress wasn't quite right. It's wonderful to know you were impressed with the service and that you'll consider us for your future mattress needs!
Team Bensons
The two Lemons 🍋 a great delivery in team of bed builders
Fantastic service
Great delivery team
Now sleeping like a baby
24 August 2026
Unprompted review
Salesperson was very helpful
23 August 2026
Reply from Bensons For Beds - Gloucester370
We are thrilled to hear that our sales team in Gloucester provided helpful service! We take pride in providing exceptional customer experiences. Thank you for choosing us!
Bensons For Beds are brilliant.
Bensons For Beds are brilliant.
The staff members are really helpful.
The delivery service is really good.
Would definitely recommend to friends and family.
17 August 2026
Reply from Bensons For Beds - Gloucester370
Thank you for your amazing review! The team at Gloucester is so happy to hear that you had a great experience with our staff and delivery service. Your recommendation to your friends and family means a lot to us. We appreciate your taking the time to review us
Reply from Bensons For Beds - Gloucester370
Thank you for your review. We're delighted to hear you had a great experience with our service and communication.
Reply from Bensons For Beds - Gloucester370
Thank you for your positive feedback! We're thrilled to hear that our service at Gloucester met your expectations and that you were satisfied with everything. Thank you for your continued business over the years
Staff helpful and polite no pushing to…
Staff helpful and polite no pushing to buy delivery service also excellent will buy again
13 August 2026
Reply from Bensons For Beds - Gloucester370
Thank you for your review of Gloucester. Our team takes pride in providing exceptional service without any pressure to purchase. We're thrilled to hear that you had a great experience and that you are enjoying your Sealy mattress
Amazing customer care by the team in…
Amazing customer care by the team in store, it’s hard to find experts in the field these days.
We purchased a mattress and pillow for our daughter which matched her needs.
For me Bensons leave the competition behind. I strongly recommend the Gloucester store.
9 August 2026
Reply from Bensons For Beds - Gloucester370
Thank you so much for your kind words and taking the time to leave your review. Thank you for choosing Bensons and for recommending us at the Gloucester store. We were glad to have found the right small double mattress for your daughter.
I am feeling umcomfortable with…
I am feeling umcomfortable with materess dwliveres to and i have complained but no response since the technician visited
4 July 2026
Reply from Bensons For Beds - Gloucester370
We are truly sorry to hear that you're uncomfortable with the mattress delivered and that you haven't received a response since the technician's visit. We understand your frustration and apologise for the lack of follow-up. I can see you have since been in contact and discussed the technician report.
Thank you for your review - Lauryn at Customer Care.
Very helpful sales in Gloucester
Very helpful sales in Gloucester, prompt and friendly delivery at home!
1 August 2026
Reply from Bensons For Beds - Gloucester370
We're so pleased to hear that our sales team in Gloucester was very helpful and that your delivery was prompt and friendly! Thank you for your kind feedback.
Team Bensons
Reply from Bensons For Beds - Gloucester370
We are so pleased to hear that our team was very helpful and experienced. We truly appreciate your kind words and positive feedback!
Team Bensons
Friendly and polite staff who made the…
Friendly and polite staff who made the decision of buying a mattress nice and easy and without any pressure to buy.
26 July 2026
Reply from Bensons For Beds - Gloucester370
Hi Mr & Mrs Jones,
Thank you for your lovely review! We're delighted to hear our team made choosing your mattress easy and enjoyable with their friendly, helpful, and no-pressure approach.
Wishing you all the best until next time,
Bensons for Beds!
Sofabed ordered.
Sofabed ordered.
Looked at this sofabed last year, but only purchased it this year.
Helpful staff member in the Gloucester branch was able to sort everything out and agree a delivery date. Very efficient and friendly. I hadn't bought furniture for many years, so £49 delivery charge was unavoidable, if expensive.
Very happy with my experience with Bensons for Beds.
Tracking my package was good, but I didn't get a phone call 30 minutes before delivery, as mentioned in their confirmation email. Happy with the delivery staff putting my package in the room I wanted it.
8 June 2026
Reply from Bensons For Beds - Gloucester370
We're so pleased to hear about your positive experience with our team in the Gloucester branch and that you're happy with your new sofabed. We appreciate your feedback regarding the delivery charge and the 30-minute call, and we're glad the delivery staff were helpful.
We’re so glad you had a great experience. Hope to see you again soon!
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