Excellent service No pressure to sell they just let you try until comfortable but there for questions Mattress so comfortable Delivered smooth no problem Really helpful service all round
Location
Switch locationUnit 15a Team Valley Retail World, Gateshead, NE11 0BD Gateshead, Tyne And Wear, GB
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Purchased a bed and mattress from the Gateshead store, Tony assisted us and gave excellent customer service. Everything was perfect from the bed itself to the delivery.
Very good profectional experience. Staff were great. Good customer service. Delivery service arrived within the time allocated for delivery. They were professional and installed the bed within the... See more
Company replied
We visited Bensons for Beds - Gateshead Teams Valley and left happy with a new bed purchase. Angela was amazing and helped us around the store, showing us options, breaking things down nicely and simp... See more
Company replied
Company details
About Bensons For Beds - Gateshead
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 15a Team Valley Retail World, Gateshead, NE11 0BD, Gateshead, Tyne And Wear, United Kingdom
4.9
Excellent
204 reviews
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We are returning customers
We are returning customers. We bought 2 beds before from Benson. Louise was very knowledgable and friendly. We got exactly what we were after and we didn’t have to look around to different shops.
12 November 2025
Reply from Bensons For Beds - Gateshead
We're happy to hear that you had a positive experience during your previous visits. It's great to know that our team was helpful in finding the perfect beds for you. Thank you for your continued patronage and feedback,
Megan at Customer Care
Member of staff Angela in Metrocentre …
Member of staff Angela in Metrocentre store superb . Best on the park . Cost £80 to build each item is disgraceful . Would have been 5 star apart from this . .
15 November 2025
Reply from Bensons For Beds - Gateshead
Thank you for sharing your feedback. We’re delighted to hear that Angela provided such superb service at our store. We appreciate your comments regarding assembly costs and will ensure they are reviewed internally. 💜 Thank you for your positive review – Lauryn at Customer Care
Well I very strongly DO NOT recommend…
Well I very strongly DO NOT recommend Benson for effing Beds.
Why on earth would they take an order, take full payment, give a delivery date they cannot achieve and cancel the day before because 'item out of stock', then give a second delivery date again cancelled the day before because 'item out of stock'.
Have they never heard of stock management???
Then topped off with a dreadful customer service from a member of staff at the store, who for some reason thought it suitable to bestow his issues regarding the purchase of a new car?!?!?!? WTF.
5 November 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
We’re truly sorry to hear about the multiple order cancellations and the inconvenience you experienced. We understand how important it is to resolve issues like this promptly and ensure you feel supported. Please contact us using the link below so we can assist you further: https://www.bensonsforbeds.co.uk/contact-us/. We appreciate you bringing this to our attention.
Thank you - Lauryn at Customer Care
Helpful and knowledgeable staff and…
Helpful and knowledgeable staff and good pricing, Blue light discount was accepted as well
1 November 2025
Reply from Bensons For Beds - Gateshead
We appreciate that our staff was helpful and knowledgeable, and that you were happy with our pricing and discount. Thanks for the feedback,
Megan at Customer Care
New mattress
The lady was professional and helped us choose a mattress showing us all the different types and letting us have enough time without hurrying us lovely lady
31 October 2025
Reply from Bensons For Beds - Gateshead
We're happy to hear that the professional assistance in choosing a mattress and the time you were given met your needs. Thank you for your lovely feedback,
Megan at Customer Care
Reply from Bensons For Beds - Gateshead
We appreciate your positive feedback! We are glad you found our service great and very efficient. Thank you for choosing us,
Megan
Customer Care Team
good customer service .
good customer service .
Andrew very knowledgeable and helped me get the right bed for me.Friendly and helpful.
Wud Recommend.
18 October 2025
Reply from Bensons For Beds - Gateshead
We appreciate you sharing your positive experience. We are happy to hear that our team member was helpful in guiding you toward a great bed!
Sleep well,
Megan at Customer Care
The manager was very helpful ,helping…Good products but expensive!
The manager was very helpful ,helping us choose appropriate pillows.Even though I found the product to be very expensive!
23 October 2025
Reply from Bensons For Beds - Gateshead
We're glad the manager assisted you in selecting pillows. We appreciate your feedback and understand your concern about the product's price.
We’re so glad you had a great experience,
Megan at Customer Care
Steve took us right through the process…
Steve took us right through the process start to finish explaining all the aspects of finding the perfect bed for our budget. He wasn’t pushy & explained how using all the tools in store would help us find the right bed for us , which we done with his guidance.
19 October 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
We're happy to hear that the process of finding the perfect bed, within your budget, was made easier with our guidance. Thank you for your positive feedback! – Lauryn at Customer Care 💜
Great beds
Lovely staff, no pressure was able to have a look around and staff there when needed and gave good advice
15 October 2025
Reply from Bensons For Beds - Gateshead
We appreciate your feedback! We're happy to hear that our staff was lovely, not pushy, available when needed, and gave good advice. Thank you for your review – Lauryn at Customer Care 💜
Very helpful & knowledgeable
Very helpful & knowledgeable lady helped me choose my mattress. Delivery with 2 hour slot, great.
11 September 2025
Reply from Bensons For Beds - Gateshead
Thank you for your feedback! We’re glad our helpful and knowledgeable team member assisted you and that the delivery slot worked well for you.
Kind regards,
Megan
The Bensons for Beds Care Team
My experience with Bensons was…
My experience with Bensons was fantastic from going to the showroom and selecting my mattress to delivery the company were professional and kept me informed of delivery dates etc.
The crew delivering the mattress were respectful of my home and carried out their job with expertise
I am very happy with the purchase of my mattress which is a quality item should I need another mattress in the future Bensons will be my first port of call
3 October 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
Thank you for your fantastic feedback! We're delighted to hear your entire experience—from showroom visit to delivery—was professional and smooth. We look forward to assisting you again in the future!
Take care,
Megan at Customer Care
Your salesman Andrew was brilliant and…
Your salesman Andrew was brilliant and very thorough. Measured us for our mattresses and demonstrated the bed I chose.
2 October 2025
Reply from Bensons For Beds - Gateshead
Thank you for your kind feedback! We're pleased to hear Andrew was thorough and helpful throughout your purchase.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Gateshead
We're so glad we could assist you effectively with your selection and order. Thank you for your positive feedback; it means a lot to us!
Thank you,
Lauryn at Customer Care
Excellent staff and good service
28 September 2025
Reply from Bensons For Beds - Gateshead
We appreciate your positive feedback and are happy to hear that our staff provided excellent service during your visit with us.
Thank you,
Lauryn at Customer Care
New bed, mattress & headboard
We purchased a new bed, headboard and mattress yesterday for our grandaughters. The service we received in Metro Retail Park Gateshead was second to none. Louise the sales representative was lovely, she was very friendly and efficient she was very knowledgeable and informative about the beds and mattresses. She was helpful without being pushy....which always puts us off. We will make Bensons for Beds our first port of call for any future bed purchases. If we could give 11/10 we would! Thanks again to Louise and Bensons for Beds. 😊
25 September 2025
Reply from Bensons For Beds - Gateshead
We're happy to hear about the positive experience you had purchasing beds for your granddaughters. It's great to know that our sales representative was so knowledgeable and helpful without being pushy. We appreciate you sharing your positive feedback.
Thank you,
Lauryn at Customer Care
Andy in the Gateshead store was…
Andy in the Gateshead store was extremely helpful, informative & friendly. Great service, not pushy & would return again in the future.
16 September 2025
Reply from Bensons For Beds - Gateshead
We appreciate you sharing your experience at our Gateshead store. We're happy to hear that you found our service helpful, informative, and friendly. We look forward to your return!
Thank you,
Lauryn at Customer Care.
Great experience buying new mattress
Great experience buying new mattress. Assistant called Jan was very knowledgeable and friendly. Talked through offers etc but left us to try different options which was great. Woukd definitely recommend.
12 September 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
Thank you so much for the positive feedback! We are thrilled to hear that you had a great experience with our team, especially Jan. We pride ourselves on our knowledgeable and friendly staff and are happy to hear that they were able to assist you in finding the perfect mattress. Thanks for recommending us! Sweet dreams on your new purchase. 😴
Helpful, charming service
Karen was charming and knew the product thoroughly. She answered all my questions fully and was always polite and respectful. The product sold itself, Karen was not pushy, but showed all the capabilities of the product.
9 September 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
We appreciate you sharing your experience. We're happy to hear that our team member was so helpful, knowledgeable, and respectful. We value your feedback on the service provided!
Best Wishes,
Megan at Customer Care
Great service again
Great service again. Explained well and took time showing products. Good conversation. Felt valued and appreciated. Thank you Araf at Team Valley.
6 September 2025
Reply from Bensons For Beds - Gateshead
We appreciate you sharing your experience! We're so glad to hear that you felt valued and appreciated, and that our team member explained and showed the products well.
Thank you,
Megan at Customer Care
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