The customer service was absolutely amazing and superb! The bed and mattress are beautiful, comfortable, and of excellent quality. Everything is truly top-notch, and I’m very satisfied with my purchas... See more
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I was greeted warmly and professionally by one of the store workers who put my mind at ease very quickly. He helped me choose a suitable mattress within my price range, explaining all the pros and con... See more
Company replied
Helped by Stephen in store when we purchased a bed. He guided us through the process including the sleeppro assessment process to help us identify the best type of mattress. Stephen showed us several... See more
Company replied
I found a bed elsewhere so l phoned to cancel and the gentleman who l met on the shop contacted me, to see if l was going ahead with the purchase. I was surprised when l was asked to return the bed c... See more
Company replied
Company details
About Bensons For Beds - Edinburgh663
Written by the company
Contact info
Unit 4b Straiton Retail Park, EH20 9PW, Straiton, Edinburgh, United Kingdom
- 1314402029
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Mattress buying
Detailed and patient explanation of the mattresses and opportunity to try them all
Efficient review of mattresses and…
Efficient review of mattresses and taking of order
Very helpful and pleasant staff.
Very helpful and pleasant staff.
There was plenty of choice in the shop too.
When I arrived at the store a member of…
When I arrived at the store a member of staff came over to welcome me and asked how he could help, he was very helpful and knowledgeable.
Excellent advice
Excellent advice. Very helpful salesman (Shaun) who clearly knew the products and was able to provide excellent advice.
Your salesperson went out of his way to…
Your salesperson went out of his way to ensure that what we were looking for you had in store.
The salesman in store was very helpful…
The salesman in store was very helpful in pointing out mattresses that would suit our needs
Very helpful staff.
Very helpful and willing to guide us to the area that most suited our needs . Would be happy to return to the shop for further purchases.
A brilliant experience
A brilliant experience. My husband I went to the store to purchase a king sized mattress. There were lots of options at good prices. At first we were nervous that we would be hounded by salesmen, but this was not the case. Shaun left us to browse, and when we were ready to purchase, he went through with the sale very smoothly and efficiently.
Salespeople had good knowledge of…
Salespeople had good knowledge of products. Didn't oversell - suggested base and mattress to suit my budget. My Salesperson, Peter, arranged to price match with his manager when I provided proof of online discount
airflow mattress - Able to sample the mattresses on the…
Able to sample the mattresses on the beds was good. So much to chose from. Nearly every kind of bed was there to try. The salesman was very helpful but not pushy. Reduced display models if your budget was tight was good too.
Peter was very knowledgeable and helped…
Peter was very knowledgeable and helped me to make the right choices for me within my budget.
Very helpful Wayne was excellent…
Very helpful Wayne was excellent service looking forward to make further purchases 😊
Quick and easy experience.
Quick and easy experience.
Service was great and was much easier and quicker than I thought the process would be
My visit to buy mattress
Hi I have a very nice experience I spoke to Peter how helped me chose the right mattress he took his time and was very patient I had a very pleasant time with no pressure on me
Excellent service
I bought a double mattress from Bensons…
I bought a double mattress from Bensons several years ago which I loved. I went to buy a king size in July and wanted to purchase the same mattress. After advice I was told I was buying the same mattress but it had been upgraded a bit since I bought my last one. After a couple of weeks of trying to sleep on the mattress (it was like concrete and gave me sore hips/back) I went back and discovered the mattress I was sold was not the same as my last one at all!! Luckily (as I was within 40 days) I was able to arrange for a new mattress (the one I wanted in the first place) to be delivered and the other, uncomfortable one, returned. It wasn't too much fuss and there was no cost but could have been avoided (as could my sore hip/back) if the correct mattress had been sold to me in the first place.
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