Very good service, we found our perfect bed and our sales advisor even delayed the delivery date so we could paint our bedroom, product was delivered on time with no damage and was simple to build, w... See more
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5 star rating: Going into the shop where I was greeted and asked what I was looking for, then showed around to try the mattress so I could choose which one I liked. A very knowledgeable sales assi... See more
Company replied
I dealt with Shane at the Cwmbran store, he was very helpful, patient and went through all options available in the range of bedroom furniture I chose. Following my order, I received all the necessar... See more
Company replied
Spoke to salesman who was extremely helpful and decided to go back I. January sales for better deal and was promised delivery on 9th February in time for Valentine’s Day so got rid of spare bed moved... See more
Company replied
Company details
About Bensons For Beds - Cwmbran225
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3c Cwmbran Retail Park, NP44 3JQ, Cwmbran, Gwent, United Kingdom
- 1633485717
4.9
Excellent
296 reviews
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Excellent bed and spot on service
Very good service, we found our perfect bed and our sales advisor even delayed the delivery date so we could paint our bedroom, product was delivered on time with no damage and was simple to build, we are very pleased, thank you Bendons.
10 October 2026
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great salesman who was well informed.
Great salesman who was well informed.
Prices average.
27 September 2026
Unprompted review
Reply from Bensons For Beds - Cwmbran225
Thank you for your kind words! We're glad to hear you had a positive experience with our knowledgeable salesman. We strive to offer competitive prices and appreciate your feedback. We look forward to serving you again soon!
5 star rating
5 star rating: Going into the shop where I was greeted and asked what I was looking for, then showed around to try the mattress so I could choose which one I liked. A very knowledgeable sales assistant who made me feel comfortable and was very helpful.
Very good communication with updates about delivery.
Happy with the delivery.
5 star rating
24 September 2026
Reply from Bensons For Beds - Cwmbran225
Thank you for your fantastic review! We're thrilled to hear you had a great experience in our shop and that our team made you feel comfortable. It's wonderful to know you appreciated the delivery updates too. We look forward to serving you again!
Excellent service all round
24 September 2026
Reply from Bensons For Beds - Cwmbran225
Thank you for your wonderful feedback! We're thrilled to hear that you had an excellent experience with our service. Our team works hard to provide the best for our customers, and your support means the world to us. We look forward to serving you again soon!
Friendly helpful staff.
Nice store, Ellie was friendly, knowledgeable and very helpful.
Good range of products at good prices.
18 September 2026
Reply from Bensons For Beds - Cwmbran225
Thank you for your kind words! We're thrilled to hear that Ellie provided you with excellent service and that you enjoyed our product selection and prices. We appreciate your support and look forward to welcoming you back soon!
The staff that helped me to choose were…
The staff that helped me to choose were exceptional
Explained everything clearly with a friendly manner
Would definitely shop there again
5 September 2026
Reply from Bensons For Beds - Cwmbran225
Thank you for your wonderful review! We're thrilled to hear that our staff provided you with exceptional service and clear explanations. Your satisfaction means a lot to us, and we can't wait to welcome you back for your next shopping experience!
Reply from Bensons For Beds - Cwmbran225
Thank you for your kind words! We're thrilled to hear you appreciated our service and flexible payment options. Our goal is to provide a comfortable experience without any pressure. We look forward to serving you again soon!
I was dreading choosing a mattress with…
I was dreading choosing a mattress with the long drawn out sales pitch. How wrong was I. David met us as we entered the shop and I told him 3 things we were looking for. We were shown and tested 4 beds and he really understood our criteria. We were in and out within 30mins with a new bed being delivered in 2 weeks. Brilliant service David, thank you
12 September 2026
Reply from Bensons For Beds - Cwmbran225
Thank you for your fantastic review! We're thrilled to hear that David provided you with such a smooth and efficient experience. Our goal is to make mattress shopping easy and enjoyable. We hope you love your new bed when it arrives! Thanks again for choosing us!
Was met with a greeting and shown what…
Was met with a greeting and shown what beds were available to me staff were very helpful delivery options were provided showroom very clean and ease of use navigating through out store
11 September 2026
Reply from Bensons For Beds - Cwmbran225
Thank you for your wonderful feedback! We're delighted to hear that our staff were so helpful and that you found our showroom clean and easy to navigate. It's fantastic to know that you had such a positive experience with us.
Team Bensons
Excellent customer service
Shane in the Cwmbran store was very helpful and knowledgable. Gave good advice and was considerate in allowing us time to discuss our options and try the mattresses on our own. We didn’t feel at all pressured
23 August 2026
Reply from Bensons For Beds - Cwmbran225
Thank you for your wonderful feedback! We're thrilled to hear that Shane provided you with helpful advice and a comfortable shopping experience. Our goal is to ensure our customers feel supported without pressure. We appreciate your visit and hope you enjoy your new mattress!
Excellent in store advice and service
Excellent in store advice and service. Great delivery service
31 August 2026
Reply from Bensons For Beds - Cwmbran225
Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our in-store advice and service, as well as our delivery. Your satisfaction is our top priority, and we look forward to serving you again soon!
Reply from Bensons For Beds - Cwmbran225
Thank you for your kind words! We're thrilled to hear that you had an excellent experience with our customer service. Our team works hard to ensure every customer feels valued. We look forward to serving you again soon!
Great service
I dealt with Shane at the Cwmbran store, he was very helpful, patient and went through all options available in the range of bedroom furniture I chose. Following my order, I received all the necessary paperwork via email almost immediately. I have used Benson for Beds for the last 15 years and would definitely use them again.
23 August 2026
Reply from Bensons For Beds - Cwmbran225
Thank you for your kind words Sian! We take pride in the exceptional service provided by our employees, like Shane. It's great to hear that you have been our loyal customer for 15 years. We look forward to serving you again in the future,
Megan | Customer Care Specialist
David was very helpful
David was very helpful. Bed is comfortable. Delivered on time and taken to the correct room. Happy delivery men.
17 August 2026
Reply from Bensons For Beds - Cwmbran225
We're so pleased to hear that our team member was very helpful and that your delivery was on time and taken to the correct room. It's wonderful to know you find your bed comfortable!
Team Bensons
Very happy with items purchased good…
Very happy with items purchased good quality bedroom wardrobes
Staff at Cwmbran store very helpful
1 August 2026
Reply from Bensons For Beds - Cwmbran225
Thank you for your wonderful review! We're so pleased to hear you're happy with the quality of your new bedroom wardrobes and that our team in Cwmbran was very helpful.
Thank you for your positive review - Lauryn at Customer Care 💜
Ellie in cwmbran was amazing so helpful…
Ellie in cwmbran was amazing so helpful and thoughtful
7 August 2026
Reply from Bensons For Beds - Cwmbran225
Hey Mr Farr,
Thank you for your lovely feedback! 😊 We're delighted to hear that Ellie in Cwmbran was so helpful and thoughtful during your visit. We'll be sure to pass on your kind words to her, as we're sure she'll be thrilled to know she made such a positive difference to your experience.
We hope to welcome you back soon,
Megan | Customer Care Specialist
Excellent bed and good service
Staff in the shop were pleasant and helpful. Delivery was good and the bed is excellent.
12 July 2026
Reply from Bensons For Beds - Cwmbran225
We're so pleased to hear that our shop staff were pleasant and helpful, and that your delivery was good. It's wonderful that you are enjoying your excellent new bed!
Thank you for your positive review - Lauryn at Customer Care 💜
My bed
Great sales team. My bed great storage good mattress best night's sleep ever great 👍
26 June 2026
Reply from Bensons For Beds - Cwmbran225
We're so pleased to hear you had a great experience with our sales team and that your new bed with its storage and mattress is giving you the best night's sleep ever! Thank you for your wonderful feedback.
Team Bensons
Guest bed
Very easy process. Our salesman went through a lot of options with us. Gave us plenty of time to look at everything in the store and didn’t hurry us. Very pleasant experience.
16 July 2026
Reply from Bensons For Beds - Cwmbran225
We're so pleased you found the process very easy and had a pleasant experience. It's wonderful that our salesman went through many options and gave you plenty of time to look around. Thank you for your feedback.
Team Bensons
Good and verry pleased
7 July 2026
Reply from Bensons For Beds - Cwmbran225
We are so pleased to hear that you had such a positive experience with us! Thank you for sharing your kind feedback.
Team Bensons
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