I really needed a Firm mattress for my tired body. From my previous experience baying online I knew that firm mattresses can be different .I have visited the store to find the one that I really liked.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Tried the bed and orthopaedic mattress options in store but ordered online to allow cash back options. Good delivery options and delivered nil issues. Have had the divan bed with Mammoth mattress 2 mo... See more
Company replied
Great sales man in branch, took time to listen to what we needed Patient while we made our decisions, never felt hurried or pressured Thank you Zaidu Delivery excellent
Company replied
Great service. Very attentive but not pushy salesman with excellent knowledge of the products available. This is the second mattress I have purchased from this store and both salesmen have been excell... See more
Company replied
Company details
About Bensons For Beds - Croydon407
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
230 Purley Way, CR0 4XG, Croydon, London, United Kingdom
- 2086867946
4.7
Excellent
447 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent experience in Croydon store…
Excellent experience in Croydon store with lovely man who was new to the shop.
Disappointed I had to wait so long for delivery about 8 weeks, however I was kept informed of progress all the time
The delivery was excellent . 2 lovely men carefully delivered, fitted and showed me how best to open & close the ottoman. They even helped me by putting on the mattress cover!
Removed shoes each time they carried in bits of the bed.
Finally it’s a beautiful bed exactly as I ordered & the mattress is gorgeously comfortable - if rather high!
Thank you Bensons
11 June 2026
Reply from Bensons For Beds - Croydon407
We are so pleased to hear about your excellent experience at our store and with the delivery team. We appreciate your patience with the delivery wait and are glad we kept you informed. Enjoy your beautiful, comfortable bed!
Team Bensons
Shravan for president!
We were assisted by Shravan, he was brilliant. Knowledgeable, helpful, consultative in his approach and one of the best sales experiences we've ever had. We had already found our bed and base at a competitor, but we chose Shravan and as a reslut went with Bensons. We didn't feel sold to, didn't have products forced on us, but directed towards making a decision that was best for us without any pressure. His solution orientated approach was outstanding and we have already placed future orders which he will be facilitating. Give that man a raise! See you soon Shravan and thank you once again!
11 June 2026
Reply from Bensons For Beds - Croydon407
Thank you for your fantastic review! We are so pleased to hear that you had such an excellent sales experience. It's wonderful to know that our team provided knowledgeable and pressure-free assistance, guiding you to the best decision. We appreciate your kind words and look forward to assisting you with future orders.
Team Bensons
Reply from Bensons For Beds - Croydon407
We are so pleased you received great advice and prompt delivery. Thank you!
Team Bensons
I’m happy with my new bed now
I’m happy with my new bed now, there were a few mishaps along the way but overall the customer service on the phone & in the store (Purley way) have been very good. The delivery drivers have been swift, unfortunately the first bed was damaged but the last delivery drivers offered their help and was very polite.
1 June 2026
Reply from Bensons For Beds - Croydon407
We are truly glad to hear you are happy with your new bed. We appreciate your kind words regarding our team members and delivery drivers. We are sorry for the initial damage, but pleased our team resolved it efficiently.
Team Bensons
Reply from Bensons For Beds - Croydon407
We are so glad you found our assistant knowledgeable and helpful. Thank you!
Team Bensons
as a customer from start to…
Satisfied as a customer from start to finish with my purchases
From staff in store Alton to delivery men sorry did not get their names
Carried beds up to rooms required- removed outside footwear without being asked.
Pleasant and Polite
11 May 2026
Reply from Bensons For Beds - Croydon407
We're so glad to hear you had such a positive experience from start to finish! It's wonderful that our team provided such excellent service. Thank you for your kind words!
Team Bensons - Jess
From the showroom to the delivery
From the showroom to the delivery. I am very impressed and it’s been a great experience. I will honestly say that in a world bad service, you have been refreshing.
15 May 2026
Unprompted review
Reply from Bensons For Beds - Croydon407
We are so happy to hear you had such a great experience from showroom to delivery! We truly appreciate your kind words and positive feedback.
Team Bensons - Jess
Happy client
Overall, great experience. After 3 years our mattress developed a fault and the Benson’s for bed team promptly helped us by confirming the fault and exchanging our mattress according with their 10 year warranty promise. Very relieved and pleased with the service.
18 May 2026
Reply from Bensons For Beds - Croydon407
We're so pleased to hear we could promptly resolve the mattress fault under warranty. It's wonderful that you're relieved and happy with our service!
Team Bensons
A great experience from start to finish…
A great experience from start to finish no pushy salespeople and kept up to date on delivery details and the delivery team were brilliant 🤩
15 May 2026
Unprompted review
Reply from Bensons For Beds - Croydon407
We are so pleased you had a great experience with us! It's wonderful to hear our team was brilliant. Thank you!
Team Bensons - Jess
Reply from Bensons For Beds - Croydon407
We appreciate your kind words!
Team Bensons
Reply from Bensons For Beds - Croydon407
We appreciate you sharing your positive experience! We are so glad to hear that we were helpful and that you had a very good experience.
Team Bensons
The sales assistant was friendly…
The sales assistant was friendly helpful gave me great advice , helped me choose the right mattress.
6 May 2026
Reply from Bensons For Beds - Croydon407
We're happy to hear that the sales assistant was friendly and helpful, and that their advice helped you choose the right mattress! Thanks for your feedback!
Team Bensons
The service in the store through to…
The service in the store through to delivery and construction was fantastic!
3 May 2026
Reply from Bensons For Beds - Croydon407
We're delighted to hear that you received fantastic service from the store team, right through to delivery and construction. Thank you!
Team Bensons
Thank You Shravan at the Croydon Store
We visited the Croydon store on 21st March 2026 with our order details from 10 years ago hoping to buy the exact same mattress again. When we showed Shravan the paperwork, not only did he know exactly what mattress we wanted, it turned out Shravan was also our sales advisor all those years ago! He is brilliant, super knowledgeable, professional and friendly. Thank You Shravan. The delivery process was also faultless as the mattress arrived, as scheduled, on 29th April 2026 and the delivery guys were great.
3 May 2026
Reply from Bensons For Beds - Croydon407
We're delighted to hear about your amazing experience at our Croydon store! It's great that you found the exact mattress you wanted from 10 years ago and that our sales advisor was so helpful and knowledgeable. We're also pleased the delivery process was faultless. Thank you for your positive feedback!
Team Bensons
Linda at the Croydon store provided…
Linda at the Croydon store provided fantastic customer service.
I highly recommend Benson beds.
3 May 2026
Reply from Bensons For Beds - Croydon407
We appreciate your high recommendation! It's great to hear you received fantastic customer service in our Croydon store. Thanks for sharing your positive experience with us.
Team Bensons
Shravan was so knowledgeable and…
Shravan was so knowledgeable and helpful. I really felt valued and listened to. Excellent customer service. Definitely recommend. I love my bed !
4 April 2026
Reply from Bensons For Beds - Croydon407
Thank you so much for the fantastic review! 😊 We’re thrilled to hear Shravan made such a positive difference — feeling valued and listened to is exactly what we aim for. So glad you love your new bed, and thank you for the recommendation! 🛏️✨
Excellent Service Experience
Shravan from Croydon Store was excellent with his guidance, explainations, communications from order booking to the final delivery of mattresses. Overall really impressed and satisfied with Bensons for Beds experience.
27 April 2026
Reply from Bensons For Beds - Croydon407
Thank you for the great feedback! 😊 Shravan will be delighted to hear your kind words — we’re so pleased his guidance and communication made everything smooth from order to delivery. Thanks for choosing Bensons for Beds,
Megan | Customer Care Specialist🛏️✨
Great experience in store along with…
Great experience in store along with delivery where regular updates were provided.
25 April 2026
Reply from Bensons For Beds - Croydon407
We appreciate you sharing your positive experience! We're so glad you enjoyed your time in our store and that delivery updates were helpful.
Team Bensons
Good choice of beds and helpful staff. …
We made our purchase at the Croydon Purley Way branch, we were served by Ian who was really polite and very helpful, we told him what we were looking for and he showed us all the options regarding bed frames, divans and mattress options and colour and fabric options too, which made our choice much easier, thank you Ian for your time and patience.
18 April 2026
Reply from Bensons For Beds - Croydon407
Lovely feedback — we’re so pleased you felt listened to and well supported 👏
We're always here if you need anything else,
Megan | Customer Care Specialist
Excellent service and fantastic beds
Excellent service and fantastic beds. The delivery was smooth and there was no surprises. I would use Benson for Bed anytime again.
31 March 2026
Unprompted review
Reply from Bensons For Beds - Croydon407
Thank you for your kind feedback. We’re delighted to hear that you enjoyed excellent service, fantastic beds, and a smooth, hassle‑free delivery. We truly appreciate your recommendation and look forward to welcoming you again.
Thank you for your positive review – Lauryn at Customer Care 💜
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.