Charmain and colleagues at Craigleith extremely helpful. No high pressure sales techniques or sales drivel as in certain other bed stores. Short lead time and choice of delivery date. Delivery during... See more
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Location
Switch locationUnits 7 A & B, Craigleith Retail Park, EH4 2LN South Groathill Avenue, Edinburgh, GB
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Really happy we chose Bensons for Beds! From the initial buying experience through to delivery and assembly, everything was fantastic. Callan was incredibly helpful in finding the right bed frame... See more
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Friendly and helpful. Only issue was having visited and got quote from Edinburgh blackhall branch then returned to order Monday evening I found beach closed early (7pm) when opening stated till 8pm an... See more
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Josh was friendly, professional, and knowledgeable throughout our visit. He took the time to answer our questions without any pressure and made the whole experience pleasant and straightforward. We al... See more
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Company details
About Bensons For Beds - Craigleith
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Units 7 A & B, Craigleith Retail Park, EH4 2LN, South Groathill Avenue, Edinburgh, United Kingdom
4.9
Excellent
115 reviews
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Good welcome,attentive service
6 January 2026
Reply from Bensons For Beds - Craigleith
Thank you for your 5 stars Ian! We’re so glad you felt welcomed and well looked after. 😊
See you next time! Megan at Customer Care 😊
Very helpful member of staff
Very helpful member of staff. A good selection of mattresses. Competitive prices
1 January 2026
Reply from Bensons For Beds - Craigleith
Thank you for your amazing review Mrs Pammenter! We’re so glad you found our team helpful and enjoyed the great selection and competitive prices—that’s what we aim for!
We truly appreciate your feedback.
Megan at Customer Care
We had an excellent experience shopping…
We had an excellent experience shopping for a new mattress. Charmaine was very friendly and helpful with excellent knowledge.
26 December 2025
Unprompted review
Reply from Bensons For Beds - Craigleith
We're happy to hear that you had an excellent experience shopping for a new mattress. We appreciate your positive feedback regarding the helpful service you received. Thank you for your review - Lauryn at Customer Care
Good experience
Very helpful and knowledgeable staff. Always welcome especially when you are a senior citizen.
11 December 2025
Reply from Bensons For Beds - Craigleith
We appreciate that you find our staff helpful and knowledgeable. We're especially happy to welcome senior citizens and provide great service.
Thank you, Team Bensons - Jess
Josh customer service Craigleith store
Very helpful staff. Josh gave us valuable advice on choosing a mattress for our daughter.
Very pleased with service given.
6 December 2025
Reply from Bensons For Beds - Craigleith
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Stewart - Team Bensons
Reply from Bensons For Beds - Craigleith
We are happy to hear that you had such a wonderful experience. Thank you for your positive feedback; we appreciate it greatly!
Brilliant service. Knowledgable, helpful, and friendly.
We were looking to buy a new mattress. Josh listened to our concerns, requirements and expectations and talked us through his recommendations and specifically how he would narrow them down. First we tried a machine which tested the pressure points when lying down, and could adjust the firmness accordingly. This gave us a great indication of what was right for us, and then we could try the right mattresses knowing why they were more suitable than others. Crucially Josh gave us some decent pillows which made a huge difference. He also showed us in detail how the mattresses are constructed and how they compare to other brands we'd seen online.
All in all it was a great experience we were talked through the delivery process which seemed easy and straightforward. Hannah his colleague was equally friendly and helpful.
27 November 2025
Unprompted review
Reply from Bensons For Beds - Craigleith
We are thrilled to hear you love your new purchase, and even happier that the service was 5*! We really appreciate the time taken to leave us this lovely review. - Team Bensons
Great service.
Very helpful staff who helped me choose the matress that suited my needs and budget which was delivered on the date and time agreed.
20 November 2025
Reply from Bensons For Beds - Craigleith
Thank you for your feedback! We’re delighted to hear our team helped you find the perfect mattress to suit your needs and budget, and that delivery went exactly as planned. 💜
Thank you for your positive review – Lauryn at Customer Care
Happy customer …
Given lots of time to make the right choice, followed by clear and helpful information.
Delivery was swift, efficient and at the agreed date and time.
15 June 2025
Reply from Bensons For Beds - Craigleith
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review on the service you received. Thank you, Anthea - Team Bensons
The staff in the actual shop were lovely, very experienced and really helped.
The staff in the actual shop were brilliant and lovely people that really helped, and later, the guys who delivered the new mattress and took away the old one were charming, efficient and top notch.
I would not hesitate to recommend Bensons For Beds to anyone; they are number one in my books.
25 September 2025
Reply from Bensons For Beds - Craigleith
We're happy to hear that the staff in our shop were helpful and that the delivery team was efficient and charming. Thank you for recommending us; we appreciate your feedback! – Lauryn at Customer Care 💜
Fantastic range of beds etc
Fantastic range of beds etc. The staff were exceptional, especially Karen !
We found it very relaxed and no pressure, we would definitely buy again.
24 September 2025
Reply from Bensons For Beds - Craigleith
We appreciate your positive feedback! We're so glad you found a fantastic selection and that our team made your experience relaxed. We look forward to assisting you again!
Thank you,
Lauryn at Customer Care.
Callan and Josh!
Callan and Josh!! I walked into the showroom to get out of the rain and I think your staff also knew that. However that aside I still got greeted with a huge warm and generous smile and greeting. They told me about the fantastic offers and allowed me to look around in peace. I wasn’t in the market for anything however after some conversations and next thing you know after demonstrating some fantastic products I purchased!! Great sales team great service and all round well done. Not pushy at all and both very well knowledgable!
18 September 2025
Reply from Bensons For Beds - Craigleith
We're happy to hear that you received such a warm welcome and excellent service in our showroom. It's great to know that our team's knowledge and approach led to a positive purchase experience. We appreciate your positive feedback!
Thank you,
Lauryn at Customer Care.
Helpful staff and great choice
Both Gabriel and Josh were very helpful and knowledgeable. Delighted with our choices and can’t wait for them to arrive.
6 August 2025
Reply from Bensons For Beds - Craigleith
We are thrilled to hear that you had a positive experience with our team! We take pride in providing knowledgeable and helpful service to all of our customers. We can't wait for your new purchases to arrive as well! Thank you for your support, Megan at Customer Care
The sale assistant was very helpful to…
The sale assistant was very helpful to help choose the right mattress and frame.
30 July 2025
Reply from Bensons For Beds - Craigleith
Thank you for taking the time to leave us a review! Our team is dedicated to providing outstanding service and we're thrilled to hear that you had a positive experience with our sales assistant. Enjoy your new mattress and frame, Megan at Customer Care
Reply from Bensons For Beds - Craigleith
Thank you for your kind words! We strive to provide excellent customer service and we're glad to hear our staff was able to assist you. We appreciate your support and hope to see you again soon, Megan at Customer Care
Great explanations for how to build your own perfect bed
Aaron was the employee that gave us details/feedback on different mattress types, and how Benson for Beds is handling bed orders (you can mix/match headrest, base, storage type and mattress; Each of those is different type!). We've had a chance to test every single bed type in peace (but got answers to our questions instantly)
17 July 2025
Unprompted review
Reply from Bensons For Beds - Craigleith
Thank you so much for your wonderful review! We're so glad that Aaron was able to provide you with informative and helpful feedback while you were searching for your perfect mattress at Benson for Beds. Our customisable options allow for the ultimate sleeping experience. Come back and see us again soon, Megan at Customer Care
Reply from Bensons For Beds - Craigleith
We appreciate your feedback Tom! We are so glad you found our staff friendly and helpful, without high-pressure tactics. Take care, Megan at Customer Care
Amazing Customer Service in Store
I went into Bensons not really knowing what I wanted only that I needed a bed a mattress. Upon entering the store, I was immediately greeted by Hannah where she asked if I needed assistance however I was just in to have a look around.
Once I had found a bed that I really liked she came over and talked me through the features of the bed and gave me the dimensions. Then throughout purchasing the bed and mattress she was very clear and lovely and spoke about all the payment options, delivery, construction etc.
Overall she made the experience very smooth and enjoyable.
2 June 2025
Reply from Bensons For Beds - Craigleith
We are so glad to hear about the great assistance you received in our store. Thank you for sharing your kind words regarding the smooth and enjoyable experience. Take care, Megan at Customer care
Great customer service provided by Josh.
5 June 2025
Reply from Bensons For Beds - Craigleith
We appreciate you taking the time to share your positive experience. We are so glad to hear about the great service you received! Thank you, Megan at Customer care
Friendly staff made the experience
Staff member Gabriel was friendly, attentive but respectful and made us feel at ease during the buying process. Good range of mattresses in stock to try. Helpful guidance from staff about what would suit our needs
1 June 2025
Reply from Bensons For Beds - Craigleith
We appreciate your feedback Ian! We're happy to hear that our staff provided helpful guidance and made you feel comfortable during your purchase. It's great to know you found a good selection of mattresses. Take care, Megan at Customer Care
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