Bensons For Beds - Cannock Reviews 

109
•
TrustScore 5 out of 5

4.8

Unit 10a Orbital Retail Park, Cannock, WS11 8XP Staffordshire, Cannock, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We had a really positive experience at Bensons for Beds in Cannock. Rachel, our sales assistant, was lovely from start to finish. She never once made us feel pressured and gave us plenty of space... See more

Company replied

Rated 5 out of 5 stars

Emma helped me chose my perfect bed. She was helpfu, attentive and knew the products inside out. She understood the support i needed for my health conditions and suggested options until i decided upon... See more

Rated 4 out of 5 stars

Very nice in shop experience with Rachel made us welcome explained when asked differant questions nicely set out shop floor. only thing missing was being offered a cup of coffe like other bed reta... See more

Company replied

Rated 5 out of 5 stars

Great support from sales staff helping me to find a good comfortable mattress match for me. Delivery was within one week and delivery was on time. I can’t fault my experience so far. I just hope the m... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. also in
  3. Bed Shop
  4. Bedding Store
  5. Mattress Store

About Bensons For Beds - Cannock

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 10a Orbital Retail Park, Cannock, WS11 8XP, Staffordshire, Cannock, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

109 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(109)

25,766 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent, friendly customer service

The member of staff was very helpful without being pushy, was knowledgeable and friendly and made the buying experience a good one.

26 September 2026
Unprompted review
Bensons For Beds - Cannock logo

Reply from Bensons For Beds - Cannock

Thank you for your wonderful feedback! We're thrilled to hear that our staff made your buying experience enjoyable. We strive to provide helpful and friendly service, and it's great to know we hit the mark. We look forward to serving you again soon!

Rated 5 out of 5 stars

We had a really positive experience at…

We had a really positive experience at Bensons for Beds in Cannock. Rachel, our sales assistant, was lovely from start to finish. She never once made us feel pressured and gave us plenty of space and time to look around and make our own decisions. Whenever we had questions, she was extremely knowledgeable and informative, and nothing was ever too much trouble.

I later phoned to place our order and spoke to Lisa, who was equally fantastic. She was incredibly patient, helpful and friendly throughout the whole process.

Both Rachel and Lisa made the experience so easy and enjoyable, and we would definitely recommend Bensons for Beds Cannock. Thank you both .
Rachael & Pat

20 September 2026
Unprompted review
Bensons For Beds - Cannock logo

Reply from Bensons For Beds - Cannock

Thank you so much for the lovely review, it was a pleasure meeting you all. many thanks Rachel

Rated 5 out of 5 stars

Great experience

Great experience. Delivery was very professional, and Dave great information regarding the care of my new mattress.

20 September 2026
Bensons For Beds - Cannock logo

Reply from Bensons For Beds - Cannock

Thank you for taking the time for your review. Glad you had a great experience.

Rated 1 out of 5 stars

Awful experience

Awful experience

16 September 2026
Bensons For Beds - Cannock logo

Reply from Bensons For Beds - Cannock

Hello Mr Wilkes,

We are very sorry to hear that this has been your experience with us. Please accept our sincere apologies for the frustration and disappointment this situation has caused.

We have discussed this matter with you directly and appreciate you taking the time to share your concerns.

Please be assured that we have also fed your feedback back internally so that it can be reviewed with the relevant teams and used to help improve our processes and customer experience going forward.

Thank you for bringing this to our attention, and once again, please accept our apologies for the inconvenience caused,
Megan | Customer Care Specialist

Rated 5 out of 5 stars

Great support from sales staff helping…

Great support from sales staff helping me to find a good comfortable mattress match for me. Delivery was within one week and delivery was on time. I can’t fault my experience so far. I just hope the mattress meets my needs and expectations.

8 September 2026
Bensons For Beds - Cannock logo

Reply from Bensons For Beds - Cannock

We're so pleased to hear you had such a positive experience with our sales team and that your delivery was prompt and on time! We truly hope your new mattress brings you many nights of comfortable and restful sleep.

Team Bensons

Rated 5 out of 5 stars

I received amazing customer service…

I received amazing customer service from Emma in store. I popped into store to see if they had the furniture I was looking at online but due to the store size they did not have it however Emma approached me asked if I wanted to order it in or she would check another store to see if they had it available there. I went away feeling very confident and actually wanted to spend my money with that store due to the excellent customer service I had received. I went back later on that day she ran through my full order ran through the full invoice and costs. I felt she actually wanted to spend time with her customers rather than take your money and rush you out the door. She’s a credit to the team. Thanks Emma

8 September 2026
Unprompted review
Bensons For Beds - Cannock logo

Reply from Bensons For Beds - Cannock

We are absolutely thrilled to hear about your wonderful experience in our store! It's fantastic to know that one of our team members provided such excellent service, going above and beyond to ensure you felt confident and valued. We're delighted that you felt she genuinely wanted to assist you and take the time to help with your order.

Team Bensons

Rated 5 out of 5 stars

Emma helped me chose my perfect bed

Emma helped me chose my perfect bed. She was helpfu, attentive and knew the products inside out. She understood the support i needed for my health conditions and suggested options until i decided upon my final choice which is fantastic and exactly what i was looking for. She is a credit to your company. Dont even bother going through the door in Dreams, Bensons is a far superior company.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Everything great

Good customer service, fantastic products and excellent communication

21 August 2026
Bensons For Beds - Cannock logo

Reply from Bensons For Beds - Cannock

We're so pleased to hear you experienced good customer service, fantastic products, and excellent communication. Thank you for your wonderful feedback!

Team Bensons

Rated 5 out of 5 stars

Lovely bed just what we wanted.

Lovely bed just what we wanted.
Was kept informed at all stages.
The bed was delivered on time and looks lovely in the bedroom.

21 August 2026
Bensons For Beds - Cannock logo

Reply from Bensons For Beds - Cannock

We're so pleased to hear that your bed was just what you wanted and that you were kept informed every step of the way. It's wonderful that it arrived on time and looks lovely in your bedroom!

Team Bensons

Rated 5 out of 5 stars

Brilliant service from Rachel

Brilliant service from Rachel. She wasn’t pushy, but really helped us to choose the right bed. We would wholeheartedly recommend this company and Cannock in particular. Thank you for giving us such a special experience.

18 August 2026
Unprompted review
Bensons For Beds - Cannock logo

Reply from Bensons For Beds - Cannock

Thank you for your wonderful feedback! We're so pleased to hear that our colleague provided such brilliant service and helped you choose the perfect bed without any pressure. We truly appreciate your recommendation and are delighted you had a special experience.

Team Bensons

Rated 5 out of 5 stars

This was a seamless and faultless…

This was a seamless and faultless experience right from when we entered the shop to the actual delivery of our purchase. Communication was excellent throughout.

24 July 2026
Bensons For Beds - Cannock logo

Reply from Bensons For Beds - Cannock

Hi Emma,

Thank you for your fantastic review! We're delighted to hear that everything went smoothly from your first visit to the final delivery. It's wonderful to know that our team provided excellent service and communication throughout the entire process.

We really appreciate your kind words and thank you for choosing us,
Bensons for Beds😊

Rated 5 out of 5 stars

A very happy customer

The staff at the store were from the start very helpful and considerate with the respect expected from a customer, I was notified at each stage of the way from order to delivery with the delivery people being helpful as were the shop staff.

20 July 2026
Bensons For Beds - Cannock logo

Reply from Bensons For Beds - Cannock

We're so pleased to hear that our staff were very helpful and considerate from the start. It's wonderful that you were notified at each stage, from order to delivery, and that our delivery team was also helpful.

Team Bensons

Rated 5 out of 5 stars

visit to store was relaxed

visit to store was relaxed, no pushy salesperson. matresses were explained and all went well. delivery was on day promised at time given, all staff were friendly knowledgable and efficient.

16 July 2026
Bensons For Beds - Cannock logo

Reply from Bensons For Beds - Cannock

We're so pleased to hear that your visit was relaxed and that our team explained the mattresses well. It's wonderful that your delivery was on time and that all our staff were friendly, knowledgeable, and efficient!

Team Bensons

Rated 5 out of 5 stars

No hard sell

No hard sell. Good quality products at affordable prices with loads of choice. Staff very knowledgeable and helpful and so friendly. It was a pleasure to spend my money there.

12 July 2026
Unprompted review
Bensons For Beds - Cannock logo

Reply from Bensons For Beds - Cannock

We're so pleased you had such a positive experience with our team and found our products to be of good quality and affordable. It's wonderful to hear that our staff were knowledgeable, helpful, and friendly. Thank you for your kind words!

Team Bensons

Rated 5 out of 5 stars

Very Helpful

They had my old order on record which meant I could order over the telephone. Rachel who took my order was very helpful.

17 July 2026
Bensons For Beds - Cannock logo

Reply from Bensons For Beds - Cannock

We're so glad to hear that we could make your ordering process easy and that our team member was very helpful. We appreciate you sharing your positive experience!

Rated 5 out of 5 stars

Staff in store were absolutely amazing

Staff in store were absolutely amazing! Delivery service was good, on time and friendly staff.

6 July 2026
Bensons For Beds - Cannock logo

Reply from Bensons For Beds - Cannock

We're so pleased you found our in-store staff amazing and that your delivery service was on time with friendly staff. Thank you for your kind feedback!

Team Bensons

Rated 5 out of 5 stars

I had great service from this company

I had great service from this company. I have used a competitor for years but last time I received a sub-standard product delivered by the most obnoxious driver I have ever encountered.

By contrast, Bensons provided a first class service from my first visit to the showroom until delivery. Such a contrast from the other extremely well known bedding company who I will never do business with again.

10 November 2025
Bensons For Beds - Cannock logo

Reply from Bensons For Beds - Cannock

We're so pleased to hear that you had such a positive experience with us, from your first visit to the showroom right through to delivery. It's wonderful to know that our service stood out for you.

Team Bensons

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look