I recently visited the Bensons for Beds store in Cambridge and had a fantastic experience, entirely thanks to Lorenzo. He was exceptionally helpful, knowledgeable, and patient throughout the proces... See more
Location
Switch locationUnit 8 Cambridge Retail Park, CB5 8JL Cambridge, Cambridgeshire, GB
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Hi we had a great experience with Benson beds The assistant at the shop was attentive and kind very willing to help to find the best item The arrival of my bed was also excellent with the drives... See more
Company replied
I love my new dunlopillows I got served by Lorenzo,what a caring knowledgeable man He made my shopping experience fun and painless I recommend asking for him to serve you great sale on now instore
Monju the manager at the Cambridge store, was absolutely amazing! Customer service second to none and took his time to explain all the options available! Polite and friendliness of him was the ultimat... See more
Company details
About Bensons For Beds - Cambridge
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 8 Cambridge Retail Park, CB5 8JL, Cambridge, Cambridgeshire, United Kingdom
- 1223356994
4.8
Excellent
406 reviews
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Today 17.01.2026 we was met by a…
Today 17.01.2026 we was met by a lovely team member call Rinsha from your Cambridge store
We explained what we wanted and she knows what we wanted and helped us chose a bed and a mattress
17 January 2026
Unprompted review
Reply from Bensons For Beds - Cambridge
We're happy to hear that a team member provided such great assistance during your visit to our store. We appreciate you taking the time to share your positive experience with us.
Staff reluctant to help until they…
Staff reluctant to help until they realised they had a sale
31 January 2026
Reply from Bensons For Beds - Cambridge
We’re really sorry to hear about your experience Vic. Our team should be helpful and attentive from the moment you walk in, not only when a sale is involved. This isn’t the level of service we aim to provide, and we appreciate you bringing it to our attention so we can address it with the team
- Megan at Customer Care
We visited the Cambridge store just…
We visited the Cambridge store just before Christmas The salesman was very helpful, not pushy at all We tried several beds until we found one we both liked Then the salesman reappeared and he explained all about the bed and delivery dates
30 January 2026
Reply from Bensons For Beds - Cambridge
We're delighted you found a bed you both liked in our Cambridge store! It's great to hear that our sales team member was helpful and informative, ensuring you had a good experience. Thanks for your positive feedback,
Megan at Customer Care
Helpful and polite staff.
12 January 2026
Reply from Bensons For Beds - Cambridge
Thank you so much — we’re really glad to hear you found our staff helpful and polite! 😊 If there’s anything else you need, just let us know,
Megan at Customer Care
Had a very good experience
Had a good experience shopping in Bensons Cambridge. Rinsha was around to help and guide. She gave enough information to ensure i made the right purchase. Appreciate the help. The delivery was on time
13 January 2026
Reply from Bensons For Beds - Cambridge
We're happy to hear that you had a good experience at our Cambridge location. We appreciate you mentioning the helpful guidance you received in making the right purchase and that the delivery was on time!
Thanks for choosing us – we hope to serve you again!
Megan at Customer Care
Excellent customer service in the shop.
18 January 2026
Reply from Bensons For Beds - Cambridge
We appreciate you sharing your experience with us, and we are so happy to hear you received excellent customer service in the shop.
Very attentive and knowledgable staff
Very attentive and knowledgable staff
Great range of beds at competitive prices
22 January 2026
Reply from Bensons For Beds - Cambridge
We're so happy to hear that you found our staff attentive and knowledgeable, and that our selection and prices met your expectations.
Reply from Bensons For Beds - Cambridge
We're happy you had great service and a quick delivery! Thank you for letting us know about your experience.
Immediately helpful
Immediately helpful, analysis of which bed type is really useful.
Assistant guided us to suitable alternatives and advised but didn’t push.
Would use them again
21 January 2026
Reply from Bensons For Beds - Cambridge
We appreciate your feedback! We're happy to hear that our analysis and guidance were helpful, and that you felt no pressure. We look forward to assisting you again.
Delivery of bed went very well
Delivery of bed went very well . It was at 7.00 am and we do not live in the property yet, so I tried to contact Benson to ask for later time . Although telephone answered I could not get through to anyone to talk to. However gave up as am early riser and was able to be there. Delivery men delightful and helpful
16 January 2026
Reply from Bensons For Beds - Cambridge
We appreciate your feedback and are glad the delivery went well. We're sorry you had trouble reaching us to request a different delivery time. We'll review our phone system to improve accessibility. We appreciate your patience and are happy the delivery team was helpful.
Very good service
9 January 2026
Reply from Bensons For Beds - Cambridge
We’re so glad you received very good service – that’s what we aim for every time! 💜 Thank you for your positive review - Lauryn at Customer Care
Excellent service all round
Excellent service all round. Helpful attention in store, efficient billing, good communication afterwards regarding delivery, which seems to have gone well. I wasn’t there as I have not yet moved into the property, nor have I slept in the bed!
7 January 2026
Reply from Bensons For Beds - Cambridge
We’re delighted to hear you received helpful support in-store, efficient billing, and clear communication regarding delivery. We hope you enjoy your new bed once you move in! Thank you for your positive review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Cambridge
We’re so pleased to hear you experienced very efficient service. Thank you for your positive review – Lauryn at Customer Care 💜
We were warmly greeted by a lovely…
We were warmly greeted by a lovely Sales Assistant, Rinsha,in the Cambridge store. She then allowed us time to look around but came to our aid when we had questions. She was extremely helpful and knowledgeable. We tested her patience when we thought we had found the bed, only to change our minds. She was completely understanding and provided quotes on both choices. We didn’t feel rushed. The order was placed and she helped to sort out a delivery date to suit our needs. Rinsha should be congratulated on being a valued member of your Company. I would have no hesitation in recommending her and the wonderful customer service she provided.
3 January 2026
Reply from Bensons For Beds - Cambridge
Thank you for sharing such a detailed review Maria! We’re thrilled to hear Rinsha provided friendly, knowledgeable, and patient service, making your experience stress-free. We’ll be sure to congratulate her for being such a valued member of our team. Enjoy your new bed, and thank you for recommending us! - Megan at Customer Care!😊
Rinsha was amazing we came in to look…
Rinsha was amazing we came in to look at an adjustable bed for my mum, she suffers really bad with her mobility and back so we were looking for something that can help her sleep. Rinsha was very helpful, took her time to go through things and was very patient with us.
6 January 2026
Reply from Bensons For Beds - Cambridge
Thank you for your lovely feedback Mrs Arthur! We’re delighted to hear Rinsha took the time to guide you through the options and was patient and helpful in finding the right adjustable bed for your mum. We’ll make sure your kind words reach her—it will mean a lot! Wishing your mum comfort and better sleep, and we look forward to welcoming you back,
Megan at Customer Care
Reply from Bensons For Beds - Cambridge
We're glad that our team member was so helpful and knowledgeable for you. Thank you for sharing your positive experience with us! We truly appreciate your feedback.
Megan at Customer Care
A good experience with plenty of time…
A good experience with plenty of time and a knowledgeable assistant
30 December 2025
Reply from Bensons For Beds - Cambridge
Thank you for your feedback Stephen! We’re glad you had plenty of time to browse and that our assistant’s knowledge made the experience even better.
We hope to welcome you back soon!
Megan at Customer Care
Great experience
The employees were very welcoming and showed me the options of mattress and fillings that were available for my back support. Rinsha was very helpful and very knowledgeable of the beds and mattresses
29 December 2025
Unprompted review
Reply from Bensons For Beds - Cambridge
We’re thrilled to hear our team made you feel welcome and provided the right guidance for your back support needs. It’s wonderful to know Rinsha’s knowledge and helpfulness stood out. Thank you for your positive review – Lauryn at Customer Care 💜
I had a fantastic experience at Bensons…
I had a fantastic experience at Bensons for Beds, and I can’t recommend them highly enough. Kieran was absolutely excellent in helping me sort everything out. He was extremely patient, understanding, and genuinely helpful throughout the whole process, never making me feel rushed or uncomfortable.
The quality of beds at Bensons for Beds is truly above the rest - high-quality, well made, and worth the investment. Thanks to Kieran’s outstanding service and knowledge, I feel completely confident in my final choice. I would definitely choose Bensons for Beds again and highly recommend both the company and Kieran to anyone looking for great quality and exceptional customer service.
27 December 2025
Reply from Bensons For Beds - Cambridge
We're happy to hear about your fantastic experience and that you felt supported throughout the process. It's great to know the quality of our beds met your expectations and you feel confident in your choice. Thank you for your positive review – Lauryn at Customer Care 💜
Everything great
Everything great, sales excellent , clear explanation and polite.
Delivery service excellent and on time.
27 December 2025
Reply from Bensons For Beds - Cambridge
Thank you for your feedback! We’re delighted to hear our sales team provided clear explanations and polite service, and that delivery was on time and excellent. Thank you for your positive review – Lauryn at Customer Care 💜
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