Really helpful customer service at Camborne branch. Jon was welcoming and friendly with no pressure. Mattresses on display to test and look forward to receiving my new one soon.
Location
Switch locationUnit 4 Camborne Retail Park, Trevenson Road, TR15 3PS Redruth, Cornwall, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Aly made us feel valued as people not just as a business transaction. This was our second purchase, which only came about from our first visit, we are very satisfied with the bed - we sleep like logs... See more
Company replied
When looking around Bradford Forster Square showroom we were greeted by a very polite young lady called Rukhsar. She explained everything on finding a Mattress to suit our needs.On trying the test bed... See more
Company replied
On being worried about full on in your face sales talk as we walked in the door, we were very dubious that this would be a "pushy" experience. As a salesperson loomed towards us smiling...l caught h... See more
Company replied
Company details
About Bensons For Beds - Camborne
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4 Camborne Retail Park, Trevenson Road, TR15 3PS, Redruth, Cornwall, United Kingdom
- 1209711392
4.8
Excellent
203 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and great advice
Great service and great advice given on choosing the right mattress.
8 October 2025
Reply from Bensons For Beds - Camborne
Thanks for your review! Helping you find the perfect mattress is what we love—glad the advice hit the mark! 🛏️Megan at Customer Care😊✨
Reply from Bensons For Beds - Camborne
We're happy to hear you find our mattress top quality and that our service and delivery met your expectations. Thank you for your positive feedback, Megan at Customer Care
From purchasing to delivery
From purchasing to delivery, staff were very helpful, good customer service from Ali in the showroom, to Rob and Graham delivery lads 😊
9 October 2025
Reply from Bensons For Beds - Camborne
We appreciate you sharing your positive experience, from purchase to delivery! We're so glad to hear that our staff provided helpful customer service.
Take care,
Megan at Customer Care
Excellent customer care
John was excellent at helping us to choose our mattress. Extremely good customer care. Many thanks
5 October 2025
Unprompted review
Reply from Bensons For Beds - Camborne
Thank you for your lovely feedback! We’re so pleased to hear that John provided excellent support and customer care while helping you choose your mattress.
Many thanks again, and we hope you enjoy your new purchase!
Best regards,
Megan at Customer Care
Great sales team.
We had two visits to store in Camborne and both times we were helped by Jon and he made the shopping experience a delight. He was very welcoming and friendly. He had good knowledge of all the products and helpful advice to suit our needs. We didn’t feel harassed or pressured as you often can whilst shopping, so we were able to make our decision in a relaxed way.
30 September 2025
Unprompted review
Reply from Bensons For Beds - Camborne
Thank you for sharing your experience! We're delighted Jon made your visits to Camborne enjoyable with his friendly, knowledgeable, and pressure-free service.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Camborne
Thank you for your kind words! We pride ourselves on providing exceptional customer service, and I'm glad Ali was able to assist you. We appreciate your support and look forward to serving you again in the future.
Friendly helpful guidance
1 September 2025
Reply from Bensons For Beds - Camborne
Wow! 🤩 Thank you so much for your incredibly kind words and for awarding us a five-star rating Mr Edom! We’re thrilled to hear about your fantastic experience with us.
Take care,
Megan at Customer Care
Ali and Jon Camborne
Ordered a bed today at the Camborne store, Jon and Ali were excellent they certainly knew their stuff very knowledgeable nothing was too much trouble. Would definitely recommend them.
26 August 2025
Unprompted review
Reply from Bensons For Beds - Camborne
We appreciate you taking the time to share your experience at the Camborne store. It's great to hear that our team's knowledge and assistance were helpful. We are thankful for your recommendation, Megan at Customer Care
Excellent product information
Excellent product information, patience and understanding our needs. No pressure. Good quality. Great hospitality.
20 August 2025
Reply from Bensons For Beds - Camborne
We appreciate you sharing your positive experience! We're happy to hear that our product information and service met your needs and that you enjoyed the quality and hospitality. Take care, Megan at Customer Care
Very professional and organised lady…
Very professional and organised lady who dealt with sale
21 August 2025
Reply from Bensons For Beds - Camborne
We are happy to hear that you had a positive experience with the sale. Thank you for your kind words and for sharing your feedback with us. Take care, Megan at Customer Care
Great Customer Service
The lady who served us was knowledgeable about the products, helpful, emphatic, and friendly, enabling us to choose the right matress for our needs. We couldn't ask for more, thank you.
19 August 2025
Unprompted review
Reply from Bensons For Beds - Camborne
We're happy to hear that our team member's expertise, support, and kindness helped you choose the perfect mattress! We appreciate your feedback and are grateful for the opportunity to assist you. Take care, Megan at Customer Care
Fantastic selection
Fantastic selection, warm, freindly and welcoming.
John was extremely helpfull and insightfull and steered us to what we reckon was our perfect matress.
6 August 2025
Reply from Bensons For Beds - Camborne
Thank you for your kind words! We're thrilled to hear you had a fantastic experience at our store. It was a pleasure helping you find the perfect mattress and we look forward to seeing you again soon, Megan at Customer Care
Great help in store knowledgeable staff…
Great help in store knowledgeable staff happy to accept up selling as great service.
28 July 2025
Reply from Bensons For Beds - Camborne
Thank you so much for your kind words! We take pride in our knowledgeable staff and their ability to provide excellent service. We appreciate your support and look forward to helping you with even more in the future, Megan at Customer Care
Great customer service - Camborne
Great customer service. Answered all our questions which lead to our purchase.
25 July 2025
Reply from Bensons For Beds - Camborne
Thank you for your review! We're thrilled to hear that our customer service was helpful in your decision to make a purchase. We always strive to provide the best experience for our customers. We appreciate your business, Megan at Customer Care
ooking around showroom was…
When looking around Bradford Forster Square showroom we were greeted by a very polite young lady called Rukhsar. She explained everything on finding a Mattress to suit our needs.On trying the test bed she adjusted to our comfort. Rukhsar was very friendly and confident in her selling approach she is a credit to herself and the Company. Thankyou Mr n Mrs Mcnally
22 July 2025
Reply from Bensons For Beds - Camborne
We're so glad to hear that Rukhsar provided such exceptional service during your visit to our showroom. We strive to have knowledgeable and friendly staff to assist our customers in finding the perfect mattress. Thank you for choosing us and we hope to see you again soon, Megan at Customer Care
Reply from Bensons For Beds - Camborne
Thank you for sharing your positive experience with us! We take pride in providing a comfortable and pressure-free shopping experience. We're glad our knowledgeable staff helped you choose the perfect mattress. Sweet dreams, Megan at Customer Care
Reply from Bensons For Beds - Camborne
Thank you for your kind words! We are thrilled to hear that you had a great experience with our service from start to finish. We appreciate your support and hope to continue exceeding your expectations in the future. Thank you for choosing us! Megan at Customer Care 😊
Julian was polite and very helpful.
Julian was polite and very helpful.
He was very knowledgeable
26 June 2025
Reply from Bensons For Beds - Camborne
We're happy to hear that you found our team member polite, helpful, and knowledgeable. Thank you for your positive feedback! Take care, Megan at Customer Care
Ss soon as we walked in the show room…
Ss soon as we walked in the show room we were made to feel welcome and Julian was so patient with my husband who has Parkinsons and it was him we were buing the bed for, we left feeling happy with the perchase and the service and patience we recieved xx
22 June 2025
Reply from Bensons For Beds - Camborne
We appreciate your kind words! We're so glad you felt welcome and that our team member was patient and helpful. We aim to provide excellent service for everyone, and we're happy you left satisfied with your purchase. Take care Wendy, Megan at Customer Care
Friendly staff good range of products
They had what I wanted. Friendly and informative staff.
6 June 2025
Unprompted review
Reply from Bensons For Beds - Camborne
We appreciate you taking the time to share your experience! We are happy our staff was friendly and informative and had what you wanted.
Take care, Megan at Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.