Great experience from start to finish. Staff in the store were very helpful and knowledgeable. Went through the mattresses that would best suit me but also left me to browse so didnt put any p... See more
Location
Switch locationUnit 4b Brislington Retail Park, Bath Road, BS4 5NG Brislington, Avon, GB
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From choosing the mattress, to the delivery, it was smooth and easy. There was alot to chose from, the sales person was polite,chatty and knowledgeable and the delivery was on time and quick. The matt... See more
Clean well presented store, no hassle from sales staff. Partly our fault for not checking but had bed guard & mattress protector added without being asked. Also disappointed that we had to pay two de... See more
Company replied
Excellent service all round. There was no pressure in store when we were looking for a mattress, and when we had decided on which one the person we dealt with was friendly, helpful and knowledgeable.... See more
Company replied
Company details
About Bensons For Beds - Brislington
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4b Brislington Retail Park, Bath Road, BS4 5NG, Brislington, Avon, United Kingdom
- 1179720382
4.9
Excellent
272 reviews
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Marcus was very knowledgeable
Marcus was very knowledgeable, informative, polite, personable and helpful. He listened to me very carefully and met my requests with good humour. Thank you very much Marcus.
2 January 2026
Reply from Bensons For Beds - Brislington
Thank you for your lovely feedback April! We’re so pleased Marcus made your experience informative and enjoyable. We’ll be sure to share your kind words with him—it’ll make his day!
Come back and visit us anytime!
Megan at Customer Care
Great sales assistant who helped us get…
Great sales assistant who helped us get the best mattress
2 January 2026
Reply from Bensons For Beds - Brislington
We're glad you had a great experience and that our sales assistant helped you find the best mattress. Thanks for your positive feedback!
We’d love to serve you again in the future.
Megan at Customer Care
Reply from Bensons For Beds - Brislington
We appreciate you sharing! We are so glad that our staff was friendly and helpful during your visit with us. Thank you for your positive review – Lauryn at Customer Care 💜
Patience and support
We felt so relaxed and able to try out different bed options and ask all the questions! We were looked after, given time and patience and finally helped to make our bed choice.
30 December 2025
Reply from Bensons For Beds - Brislington
We appreciate your feedback! We're happy to hear that you felt relaxed and supported while exploring our bed options. It's great to know we helped you make your choice. Thank you for your positive review – Lauryn at Customer Care 💜
Gold star to Brislington ⭐️
Brislington store had excellent staff. Knowledgeable, friendly helpful and kind.
A positive experience Thank you especially to ‘Markus’ (I think)as despite me going in many times as I had to swap a dipping mattress he was really helpful and understanding.
1 September 2025
Unprompted review
Reply from Bensons For Beds - Brislington
We appreciate your kind words about our staff at the Brislington store! We're happy to hear that they were knowledgeable, friendly, and helpful. We're glad you had a positive experience, this is the Bensons way!
Keaton - Team Bensons
Reply from Bensons For Beds - Brislington
We're happy to hear that you found our service efficient, effective, and knowledgeable. Thank you for your positive feedback!
– Thank you, Jess- Team Bensons
Brilliant service in store love my new…
Brilliant service in store love my new mattress
10 November 2025
Reply from Bensons For Beds - Brislington
We’re delighted to hear you received brilliant in-store service and that you’re loving your new mattress. Thank you for an amazing review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Brislington
Thank you for your feedback! We’re so pleased to hear our team member provided fantastic support and met your needs with helpful service.
Thank you for your positive review Teresa – Lauryn at Customer Care 💜
Good experience
Easy to deal with in the shop. Always kept us up to date on delivery. Delivered our new mattress on time.
3 November 2025
Reply from Bensons For Beds - Brislington
We’re so pleased to hear your experience was smooth from start to finish! Clear communication, timely delivery, and great service are what we strive for every day.
Thank you for your positive review – Lauryn at Customer Care 💜
Helpful staff
Helpful staff, great communication about delivery. They did exactly what they said they would.
27 October 2025
Reply from Bensons For Beds - Brislington
We appreciate your positive feedback! We're happy to hear that our staff was helpful and that our communication about delivery was great.
Thanks for choosing us—we’re grateful!
Megan at Customer Care
My experience in store was very…
My experience in store was very positive. Jo allowed me to explore and try out the various mattresses and answered any questions I had. I felt under no pressure to purchase anything, and was given time to think things through and ensure that I found the right mattress and base for my needs. Jo helped me decide on the right finance agreement which was interest free and I got a 20% discount off everything, amazing! I’m really looking forward to receiving my new bed!
15 October 2025
Unprompted review
Reply from Bensons For Beds - Brislington
We're happy to hear that you had a positive experience in our store. It's great to know that you felt comfortable exploring options and that you were able to find the right mattress and base without any pressure. We appreciate your feedback and hope you enjoy your new bed,
Megan at Customer Care
Staff very helpfull.
14 October 2025
Reply from Bensons For Beds - Brislington
We appreciate you sharing your experience! We are so happy to hear that you found our service professional and friendly. Thank you for your review – Lauryn at Customer Care 💜
deliveryThe guys who delivered and put the bed…
The guys who delivered and put the bed together were professional and helpful
6 October 2025
Reply from Bensons For Beds - Brislington
We're happy to hear the delivery team was professional and helpful in assembling the bed. Thank you for your positive feedback, Megan at Customer Care
Told the member of staff what we…
Told the member of staff what we wanted. He showed all options including exactly what we wanted. Very helpful. Can't wait for our delivery
1 October 2025
Reply from Bensons For Beds - Brislington
We're happy to hear that our team member was very helpful in showing you all the options. We appreciate your positive feedback and hope you enjoy your delivery!
Thank you,
Lauryn at Customer Care
Marcus from the Bridlington store was…
Marcus from the Bridlington store was extremely helpful. And the stand in manager I think her name was Jo. Thanks so much guys you were amazing!
2 September 2025
Reply from Bensons For Beds - Brislington
We're happy to hear that you had such a positive experience! We appreciate you taking the time to recognise our team's dedication to providing excellent support.
Take care,
Megan at Customer Care
Friendly and informative
Kelly made the experience great. Very helpful. Wasn't pushy at all just simply asked if we needed any help in choosing a bed she would be on hand. We asked for her help and she was brilliant. A great asset to Bensons For Beds.
31 August 2025
Reply from Bensons For Beds - Brislington
We're happy to hear that you had a great experience! It's wonderful that our team member was so helpful and made you feel comfortable while choosing a bed. We appreciate your feedback, Megan at Customer Care
Greeted by friendly staff & allowed to…
Greeted by friendly staff & allowed to browse without pressure but very helpful when needed.
26 August 2025
Reply from Bensons For Beds - Brislington
We appreciate your feedback Sandra! We're glad our staff was friendly and helpful while respecting your browsing space. We aim to provide the best experience and hope you love your new order.
Take care,
Megan at Customer Care
Spencer in Brislington Bristol was…
Spencer in Brislington Bristol was incrediblely helpful and patient making the whole experience so positive.
6 August 2025
Reply from Bensons For Beds - Brislington
We're happy to hear that the assistance provided was so positive. We appreciate you taking the time to share your experience with us; it means a lot.
Great service
Great service, the staff were very knowledgable especially Duncan who helped us buy my Daughters bed.
Would highly recommend.
23 July 2025
Reply from Bensons For Beds - Brislington
Thank you for taking the time to leave us a review! We're thrilled to hear that Duncan was able to provide such knowledgeable service. We truly appreciate your recommendation and hope your daughter loves her new bed! #HappyCustomers #ExpertAdvice
Sales assistant Marcus was very polite…
Sales assistant Marcus was very polite and helpful. We felt very happy with our choice of mattress
3 August 2025
Reply from Bensons For Beds - Brislington
Thank you so much for your kind words about our sales assistant Marcus! We're thrilled to hear that he was able to provide you with exceptional service and help you find the perfect mattress. Your satisfaction is our top priority and we look forward to seeing you again in the future, Megan at Customer Care
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