Bensons For Beds - Bournemouth Reviews 

256
TrustScore 5 out of 5

4.8

Unit 3 Mallard Retail Park, Mallard Road, BH8 9PL Bournemouth, Dorset, GB


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Rated 5 out of 5 stars

Wide choice of products with prices to suit all pockets. Sales staff that don’t put pressure on or hassle, but have terrific product knowledge. Helpful in making a choice but professional in leaving... See more

Rated 5 out of 5 stars

The reception by the shop's customer service staff was quite warm, friendly and receptive. He was careful to understand what we wanted, explained every detail to us, and allowed us to experience vario... See more

Rated 5 out of 5 stars

We visited Bensons for Beds Bournemouth and was helped by Rob. Originally we had planned to visit the bed store next door (we weren’t aware the Bensons for Beds was there!) however, we were all so imp... See more

Company replied

Rated 5 out of 5 stars

Excellent Service! We were looking for a firm, orthopaedic mattresses because Ive had neck fusion and have chronic lower back and leg pain. Roberto politely approached us as we were l... See more


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds - Bournemouth

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 3 Mallard Retail Park, Mallard Road, BH8 9PL, Bournemouth, Dorset, United Kingdom

  • 1202529500

4.8

Excellent

TrustScore 5 out of 5

256 reviews

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4.8

All reviews

(256)

25,226 reviews in the last 12 months

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Rated 5 out of 5 stars

The Friendly reception

The reception by the shop's customer service staff was quite warm, friendly and receptive. He was careful to understand what we wanted, explained every detail to us, and allowed us to experience various options. He was patient and courteous. He made our day.

24 August 2026
Rated 5 out of 5 stars

Excellent service in store

Excellent service in store. Delivery when expected was straightforward. I would definitely buy from them again

24 August 2026
Bensons For Beds - Bournemouth logo

Reply from Bensons For Beds - Bournemouth

Hi Eileen,
Thank you for your lovely review! 😊 We're delighted to hear you received excellent service in store and that your delivery went smoothly and arrived as expected. It's wonderful to know you'd choose to shop with us again. We really appreciate your support and look forward to welcoming you back in the future!
Megan | Customer Care Specialist⭐

Rated 5 out of 5 stars

Excellent Service

Excellent Service!
We were looking for a firm, orthopaedic mattresses because Ive had neck fusion and have chronic lower back and leg pain.
Roberto politely approached us as we were looking around to ask how he could help.
We explained the health situation.
He took us straight to the Slumberland Orthopaedic Lux extra firm.
He explained a lot about how it was made and the benefits of purchasing it.
It is incredibly firm.
We waited 2 weeks for delivery and it was worth the wait.
It was an instant improvement when I woke up.
I didn't hurt as much and my pain has been considerably lower since.
I'd highly recommend this mattress if you suffer with back or neck pain.
I would highly recommend Benson Beds and I highly recommend Roberto is recognised for his excellent knowledge and salesmanship.
The delivery men were polite, helpful and professional.
Excellent customer service all round.
It'll be our go to place for bed shopping in the future.
Thank you Team Benson Beds, keep up the excellent work.

24 August 2026
Rated 5 out of 5 stars

Timm was very helpful and knowledgeable…

Timm was very helpful and knowledgeable in showing us all the beds that fitted our criteria, and then with the purchase was helpful and thorough.

19 August 2026
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Reply from Bensons For Beds - Bournemouth

We're so pleased to hear that our team member was very helpful and knowledgeable in showing you beds that fitted your criteria. It's wonderful that they were also helpful and thorough with your purchase!

Team Bensons

Rated 5 out of 5 stars

Highly recommended

Great products, in store service and delivery
Elle bed is perfect
Igel 4000i nanotech mattress is a different level of comfort

13 August 2026
Unprompted review
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Reply from Bensons For Beds - Bournemouth

We're so pleased to hear you're enjoying our great products, in-store service, and delivery. It's wonderful that your Elle bed is perfect and that the Igel 4000i nanotech mattress provides a different level of comfort!

Team Bensons

Rated 5 out of 5 stars

Excellent customer service

Experience was great customer service excellent staff and mangers very helpful i would recommend Benson for beds to anyone

25 May 2026
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Reply from Bensons For Beds - Bournemouth

We're so pleased to hear your experience was great and our staff and managers were very helpful. It's wonderful that you would recommend us to anyone!

Team Bensons

Rated 5 out of 5 stars

What's to say excellent from start to…

What's to say excellent from start to finish, would highly recommend Bensons Beds, already have especially John from the Bournemouth store.

7 August 2026
Unprompted review
Bensons For Beds - Bournemouth logo

Reply from Bensons For Beds - Bournemouth

We're so happy to hear you had such a positive experience from beginning to end! We appreciate you recommending us and highlighting the excellent service received.

Thank you for your positive review - Lauryn at Customer Care

Rated 5 out of 5 stars

Very helpful

Very helpful, knowledgeable assistant who made the task of choosing a new bed easier.

4 August 2026
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Reply from Bensons For Beds - Bournemouth

We're so pleased to hear that our assistant was very helpful and knowledgeable, making the task of choosing a new bed easier for you. Thank you for your wonderful feedback!

Team Bensons

Rated 5 out of 5 stars

Amazing service, thank you Rob!

We visited Bensons for Beds Bournemouth and was helped by Rob. Originally we had planned to visit the bed store next door (we weren’t aware the Bensons for Beds was there!) however, we were all so impressed and therefore bought our bed and mattress through Rob. We found the service exceptional in comparison, not pushy in the slightest, but genuinely lovely, helpful staff. Thank you Rob for all your help, we cannot wait for the bed to arrive!

2 August 2026
Unprompted review
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Reply from Bensons For Beds - Bournemouth

We're so pleased to hear you had such a wonderful experience at our Bournemouth store! It's fantastic that Rob provided exceptional, helpful service without being pushy. We're delighted you're looking forward to your new bed!

Team Bensons

Rated 5 out of 5 stars

Matthew was very patient answering all…

Matthew was very patient answering all my questions and giving me time to decide on which bed to buy, an asset to the store

30 July 2026
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Reply from Bensons For Beds - Bournemouth

We're so pleased to hear that Matthew was very patient answering all your questions and giving you time to decide on your purchase. It's wonderful to know they were an asset to the store!

Team Bensons

Rated 1 out of 5 stars

Bought a wardrobe but couldnt assemble…

Bought a wardrobe but couldnt assemble properly tried to get support from customer service they said they not assemble wardrobes .So wasting time and money Specially Bournmouth store is very bad in customer care they are not listening to customers They dont care customers .Benson bed and Mettres excellent quality but never ever buy wardrobe .

5 June 2026
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Reply from Bensons For Beds - Bournemouth

We are truly sorry to hear about the difficulties you faced with assembling your wardrobe and the disappointing experience with our customer service. This is certainly not the standard we aim for, and we understand your frustration regarding the time and money spent. We have contacted you to discuss this matter further.

Thank you for your review - Lauryn at Customer Care.

Rated 4 out of 5 stars

fantastic service unknown these days…

fantastic service unknown these days every thing worked to plan.congratulations for service as it is non existent in this modern computer world.

15 July 2026
Unprompted review
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Reply from Bensons For Beds - Bournemouth

We are so pleased to hear that everything worked to plan and you received such fantastic service. Thank you for your wonderful feedback!

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