Bensons For Beds - Bolton Middlebrook Reviews 

859
•
TrustScore 5 out of 5

4.8

Unit 9 Middlebrook Retail Park, BL6 6JA Bolton, Lancashire, GB

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Rated 3 out of 5 stars

Ordered mattress and bed at end of July.Could not accept first delivery date so given date mid September. Received numerous e mails telling me how my mattress was being carefully crafted just for me e... See more

Company replied

Rated 5 out of 5 stars

Had a great experience at Benson for Beds in Middlebrook picking out my new mattress. Hawa looked after me from the moment I walked in. She was super friendly, really helpful, and made the whole t... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing service from store to deliver. Amazing lady who helped us to chose product explained everything in detail. I m very pleased with their service.

Rated 5 out of 5 stars

Good choice of bedroom furniture,which is what we were looking for. Good range of prices.Discount given for Blue Light Card holders too .. Excellent staff member called " Zam" at Middlebrook Branch .... See more


Company details

  1. Bedroom Furniture Store
  2. also in
  3. Bed Shop
  4. Bedding Store
  5. Mattress Store

About Bensons For Beds - Bolton Middlebrook

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 9 Middlebrook Retail Park, BL6 6JA, Bolton, Lancashire, United Kingdom

  • 1204699371

4.8

Excellent

TrustScore 5 out of 5

859 reviews

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4.8

All reviews

(859)

25,868 reviews in the last 12 months

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Rated 5 out of 5 stars

What an great experience and service

Had a great experience at Benson for Beds in Middlebrook picking out my new mattress. Hawa looked after me from the moment I walked in. She was super friendly, really helpful, and made the whole thing feel easy. She sorted me out with a brilliant deal too, which was a nice bonus.

The SleepPro experience honestly blew me away. I’ve never tried anything like it before. It was fun, surprisingly accurate, and made choosing the right mattress feel way less stressful than I expected.

Overall, I left really happy with my purchase and the service I got. Big thanks to Hawa and the team. I definitely recommend them if you’re looking for a new bed or mattress.

29 September 2026
Unprompted review
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Reply from Bensons For Beds - Bolton Middlebrook

Thank you for your fantastic review! We're thrilled to hear that Hawa provided you with such great service and that you enjoyed the SleepPro experience. Your satisfaction is our priority, and we appreciate your recommendation. Enjoy your new mattress, and we look forward to seeing you again!

Rated 5 out of 5 stars

Easygoing process no pushy salesman…

Easygoing process no pushy salesman when we needed advice a knowledgeable person was on hand to assist

28 September 2026
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Reply from Bensons For Beds - Bolton Middlebrook

Thank you for your kind words! We're thrilled to hear that you had a smooth experience with us. Our team is dedicated to providing helpful and knowledgeable support without any pressure. We look forward to serving you again!

Rated 3 out of 5 stars

Not in stock

Ordered mattress and bed at end of July.Could not accept first delivery date so given date mid September. Received numerous e mails telling me how my mattress was being carefully crafted just for me etc but day before due date was informed my mattress not in stock! Had to wait another fortnight taking us to September 24th

27 September 2026
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Reply from Bensons For Beds - Bolton Middlebrook

Thank you for taking the time to share your feedback. We sincerely apologise for the disappointment and inconvenience caused by the delays to your order. This is not the experience we want for our customers, and we're sorry that the communication and stock availability did not meet your expectations.

Please be assured that your feedback has been recorded and will be passed on to the relevant teams for review. We appreciate you bringing this to our attention, as customer comments help us identify where improvements are needed,
Megan | Customer Care Specialist

Rated 5 out of 5 stars

Great overall service

I bought a bed, no pressure from the sales team. That night I had second thoughts. Called the next day and changed my order. Very easy and no problem with the staff. Very welcoming team. I questioned the different types of mattress and received knowledgable response.

Delivery came on the date agreed. The delivery me were respectful about not scratching walls. We had a good level of communication for the delivery also.

I would happily recommend and shop with Bensons again. Thank you!

17 September 2026
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Reply from Bensons For Beds - Bolton Middlebrook

We are so pleased to hear about your excellent experience, from the helpful sales team to the respectful delivery. It's wonderful that we could assist you with your order change and provide knowledgeable responses. Thank you for your kind recommendation!

Team Bensons

Rated 5 out of 5 stars

Good customer service

Just a nice experience and good customer service.

11 September 2026
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Reply from Bensons For Beds - Bolton Middlebrook

We're so pleased you had a nice experience and received good customer service. Thank you for your kind words!

Team Bensons

Rated 5 out of 5 stars

NO PRESSURE SELLING. EXCELLENT.

Good choice of bedroom furniture,which is what we were looking for. Good range of prices.Discount given for Blue Light Card holders too .. Excellent staff member called " Zam" at Middlebrook Branch . No pressure selling but top class salesman for advice and answering any questions that we had .Very polite and cheerful .

31 August 2026
Rated 5 out of 5 stars

Excellent service from Bensons

Excellent service from Bensons. From the moment we stepped in store, to our new bed being delivered and assembled, we cant fault anything. Bensons offer some great deals. Communication was great. The manager in the Bolton Store was very friendly and helpful. The delivery guys phoned to let us know they were on their way. Overall an excellent service.

1 August 2026
Rated 5 out of 5 stars

From buying the mattress instore ti the…

From buying the mattress instore ti the guys delivering and taking away old mattress. It was perfect.

26 August 2026
Unprompted review
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Reply from Bensons For Beds - Bolton Middlebrook

We're so pleased to hear that your entire experience, from purchasing your mattress in-store to the delivery and old mattress removal, was perfect. Thank you for your wonderful feedback!

Team Bensons

Rated 5 out of 5 stars

An excellent service from start to…

An excellent service from start to finish. From visiting the showroom where my requirements and budget were understood, kept up to date by email and text on the progress of my order, to delivery on the day and time expected. Would highly recommend.

21 August 2026
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Reply from Bensons For Beds - Bolton Middlebrook

We're so pleased to hear that you experienced excellent service from start to finish! It's wonderful that your requirements and budget were understood, and that you were kept updated on your order's progress right up to delivery.

Team Bensons

Rated 5 out of 5 stars

Really impressed from start to finish

Really impressed from start to finish. We weren’t quite sure what type of mattress we wanted and were encouraged to try out the different types, even being given a pillow to take from bed to bed. There was no pressure whatsoever and we were given time to try out and discuss amongst ourselves. We then approached the sales assistant for help. Again no pressure to buy. Hawa, who looked after us, was very helpful and couldn’t have done any more to make us feel comfortable with our purchase. We would definitely come back. Thank you.

24 August 2026
Unprompted review
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Reply from Bensons For Beds - Bolton Middlebrook

Thank you so much for your kind words Michelle! We take pride in providing a no-pressure, comfortable shopping experience for our customers. We are happy to hear that Hawa was able to assist you and make you feel comfortable with your purchase. We appreciate your business and look forward to seeing you again,
Megan| Customer Service Specialist

Rated 5 out of 5 stars

This store made the process of buying a…

This store made the process of buying a bed and mattress so smooth. Hawa helped us through it and was so useful. She gave amazing suggestions and answered any of queries. She also helped us get the best value for money that we could!! Would really recommend this store, especially Hawa!! Thankyou :)

23 August 2026
Unprompted review
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Reply from Bensons For Beds - Bolton Middlebrook

Hello Bethany,
Thank you for your fantastic review! 😊 We're so pleased to hear Hawa made the process of choosing your bed and mattress so smooth and enjoyable. Her helpful advice, great product knowledge, and commitment to finding the best value for money are exactly what we strive for. We'll be sure to pass on your kind words to her. Thank you for your recommendation, and we hope you enjoy your new bed and mattress for years to come,
Megan | Customer Care Specialist

Rated 5 out of 5 stars

New bed

The staff in the shop were very helpful.
When the bed was delivered it was a trouble free process.

16 August 2026
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Reply from Bensons For Beds - Bolton Middlebrook

Hello Susan,
Thank you for your lovely review! 😊 We're delighted to hear that our store team was so helpful in assisting you with your purchase and that your bed delivery went smoothly without any issues. Providing a hassle-free experience from showroom to delivery is exactly what we strive for.
Thanks again for choosing us — enjoy every cosy moment,
Megan | Customer Care Specialist

Rated 5 out of 5 stars

Today we visited the Middlebrook…

Today we visited the Middlebrook Bensons for Beds store. We were really happy with our experience. We got a really great deal on a fabulous new bed at a really good price, and the advice we received was excellent. The staff member that helped us (Mawa) was super helpful, friendly and gave great advice as well as making the whole process easy. Would definitely recommend Bensons for Beds!

24 August 2026
Unprompted review
Bensons For Beds - Bolton Middlebrook logo

Reply from Bensons For Beds - Bolton Middlebrook

Hello Karen,
Thank you for your fantastic review! 😊 We're delighted to hear that you had such a positive experience at our Middlebrook store. It's wonderful to know that you found a fabulous new bed at a great price and received excellent advice throughout the process.
Thank you for your recommendation and for choosing Bensons for Beds. We hope you enjoy many comfortable and restful nights in your new bed,
Megan | Customer Care Specialist✨

Rated 5 out of 5 stars

Great communication

Great communication. Arrived spot on time.
Friendly and efficient. Would recommend.

23 August 2026
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Reply from Bensons For Beds - Bolton Middlebrook

We're so pleased to hear that you experienced great communication and that we arrived spot on time! It's wonderful to know our team was friendly and efficient. Thank you for your kind feedback and recommendation.

Team Bensons

Rated 5 out of 5 stars

Very knowledgeable sales rep Zam who…

Very knowledgeable sales rep Zam who was able to help us find exactly what we needed and was accommodating to our family's needs within the shop too. We've been left with an efficient pircahse of a high quality product. Will recommend to everyone

4 August 2026
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Reply from Bensons For Beds - Bolton Middlebrook

Hello Kirsty,
Thank you for your fantastic feedback! 😊 We're delighted to hear that Zam was able to help you find exactly what you needed while also making sure your family's needs were looked after during your visit. That's the kind of friendly expertise we love to provide! 🛏️✨
It's wonderful to know your purchase was smooth, efficient, and resulted in a high-quality product that you're happy with. Even better, we're thrilled you'd recommend us to everyone. We'll be sure to pass your kind words on to Zam. Thank you for choosing us! ⭐⭐⭐⭐⭐
Megan | Customer Care Specialist

Rated 5 out of 5 stars

Had a great experience

Had a great experience, staff(HAWA) was really good and very helpful .

1 August 2026
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Reply from Bensons For Beds - Bolton Middlebrook

We're so pleased you had a great experience and found our staff very good and helpful. Thank you for your kind words!

Team Bensons

Rated 5 out of 5 stars

The service was excellent

The service was excellent. Instore staff were informative, helpful and polite. Could not have done more to advise. Good communication, lots of updates and delivery went smoothly without any hiccups or delays. Would highly recommend .

2 August 2026
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Reply from Bensons For Beds - Bolton Middlebrook

We're so pleased to hear that the service was excellent and our in-store team was informative, helpful, and polite. It's wonderful that communication was good, with lots of updates, and that your delivery went smoothly without any issues.

Team Bensons

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