Bensons For Beds - Bicester Reviews 

209
•
TrustScore 5 out of 5

4.8

Unit 2a Launton Road Retail Park, Launton Road, OX26 4JQ Bicester, Oxfordshire, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Free no deposit no extra money was little difficult for me. But from choosing to ordering the product from getting delivery date was exceptional matter of minutes and I had all the information.. Nic... See more

Company replied

Rated 5 out of 5 stars

Accurate information about product and delivery . Delivered on time. Men courteous efficient and quick. Ordered on line and sales person, Fiona, helpful as it was a trundle mattress and important... See more

Company replied

Rated 5 out of 5 stars

I visited the Bicester Bensons shop on Saturday 3rd October, and was warmly greeted by both of the staff that were in that day. Gulam then helped me to choose the right firmness of mattress for me) wh... See more

Company replied

Rated 3 out of 5 stars

Parts were missing. You responded well to that issue ( which should not have happened ). We were lucky that the delivery was early in the day. Your delivery team ( using "mymobileworkers" software... See more


Company details

  1. Bedroom Furniture Store
  2. also in
  3. Bed Shop
  4. Bedding Store
  5. Mattress Store

About Bensons For Beds - Bicester

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 2a Launton Road Retail Park, Launton Road, OX26 4JQ, Bicester, Oxfordshire, United Kingdom

  • 1869243267

4.8

Excellent

TrustScore 5 out of 5

209 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(209)

26,554 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Expert salesperson

The salesperson Rowan was very knowledgeable and was able to provide information on the type of mattresses that we would need. We decided on the information not the price, as I am conscious that we needed a mattress which would stand up to being sat on on the edge as my husband needs extra support.

4 February 2024
Rated 5 out of 5 stars

Lovely Bicester showroom

Lovely Bicester showroom. Excellent sales attention from George. Lovely display of beds and mattresses..and pillows. Simply can't wait for my luxury sale bargains to arrive!

5 January 2024
Rated 1 out of 5 stars

Appalling Service

This is the third time we have used this company. The first and second time was a shambles from start to finish. As they had the bed we wanted we thought we would try one more time. On entering the shop we were greeted by a very professional salesman, who gave us confidence to continue with our purchase. We told him of our previous experiences and he assured us that the company had changed and we would have no problems. HOW WRONG HE WAS. We were told our bed would be delivered Dec 15th and all week we received correspondence confirming this. At 17:10 on the evening of the 14th Dec we received a call stating that our bed would not be delivered because they had no stock.On further investigation we found out that our bed had been delivered to the wrong depot. At no point did they show any empathy or try to help us out as we now had no bed all over christmas. Their attitude was... wait for it or cancel the order. So cancel the order we did. Benson For Beds.....WE WONT BE SHOPPING WITH YOU AGAIN!.

14 December 2023
Rated 5 out of 5 stars

Very good young lad who served me in…

Very good young lad who served me in bicester store very knowledgeable I thought specially when I was spending a lot of money on a tempa mattress.also showed me the wardrobes the sell which I thought the prices on them were very competitive.

6 December 2023
Rated 5 out of 5 stars

Friendly staff on offer at the moment I…

Friendly staff on offer at the moment I entered the door. A good and fair discount on offer on all the products.
Helpful advice on certain osteo mattresses all made this a nice experience in the Bicester store

12 August 2023
Bensons For Beds - Bicester logo

Reply from Bensons For Beds - Bicester

Thank you for taking the time to leave us a review! -Team Bensons

Rated 5 out of 5 stars

Easy service

Easy. Was left to take a look - not hounded. I appreciate that. When i was ready we engaged about which matress and bed then all the buying detail was very easy and explained well

12 August 2023
Bensons For Beds - Bicester logo

Reply from Bensons For Beds - Bicester

Hello Hailey,
What a lovely review! This is exactly the service we strive to give to our customers, I will pass this back to the store so that they can be aware of what an amazing job they are doing. - Team Bensons

Rated 5 out of 5 stars

Great customer service

Greeted when entering the store..Extremely helpful and informative salesman..Took time to explain and answer questions,resulting in the purchase of a high quality product.

12 August 2023
Bensons For Beds - Bicester logo

Reply from Bensons For Beds - Bicester

Thank you so much for your great review! You deserve nothing less than great customer service! - Team Bensons

Rated 5 out of 5 stars

Excellent service at Benson's in Bicester.…

Excellent service by the the sales manager at the Benson shop in Bicester. He provided a master class on bed design and types to help us decide on what to buy. We now look forward to its delivery and installation.

20 July 2023
Bensons For Beds - Bicester logo

Reply from Bensons For Beds - Bicester

Hello Peter,
Thank you for your lovely feedback! We are so pleased to hear that the service in store has been nothing short of amazing! We really appreciate you taking the time to leave some positive comments. - Team Bensons

Rated 5 out of 5 stars

We went in as we were trying different shops for a mattress

We went in as we were trying different shops for a new mattress. But after speaking with shaun we left very happy and with a new mattress. He was very professional and very knowledgeable, was a pleasure speaking with him

7 July 2023
Bensons For Beds - Bicester logo

Reply from Bensons For Beds - Bicester

Thank you so much for your great review, Rachel! You deserve nothing less than great customer service! I will pass this back to the store so that Shaun can be given the credit he deserves. - Team Bensons

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look