Very impressed with the service from this company. Knowledgable staff at the showroom. Excellent communication on the progress of my order and tracking of the delivery lorry on the day it arrived. Ver... See more
Location
Switch locationUnits 9b & 10a, St Michaels Retail Park, RG22 4AN Basingstoke, Hampshire, GB
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See what reviewers are saying
From shop to delivery all staff were friendly and polite. Maria in your Basingstoke store was very helpful . All service was carried out efficiently.
Maria at Benson for beds was so helpful when choosing our bed. We were able to mix and match, based on and headboard, then of course the mattress. She placed an order for us, which arrived within days... See more
Company replied
I bought the Staples & Co Artisan Pure Decadence Mattress. Overall the bed is comfortable to sleep on but the natural fibre filling have the mattress smelling like a farmyard. I bought the bed in feb... See more
Company replied
Company details
About Bensons For Beds - Basingstoke
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Units 9b & 10a, St Michaels Retail Park, RG22 4AN, Basingstoke, Hampshire, United Kingdom
- 1256336208
4.7
Excellent
423 reviews
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Very helpful staff
Very friendly staff, Lucy in particular. Delivery exceptionally helpful staff. Thank you
26 April 2026
Reply from Bensons For Beds - Basingstoke
Thank you for the lovely review! 😊 We’re so pleased you found our team friendly — especially Lucy — and that our delivery staff were exceptionally helpful too. We’ll be sure to pass on your thanks. Enjoy your purchase! 🌟
From showroom to delivery it was a…
From showroom to delivery it was a smooth process with friendly knowledgeable people at each stage
24 April 2026
Reply from Bensons For Beds - Basingstoke
Thank you! 😊 We’re delighted to hear everything went smoothly from the showroom through to delivery, with friendly and knowledgeable people at every step. Enjoy your new bed! 🛏️✨
Stuart Is amazing
Stuart was amazing, gave us all the time we needed to choose the correct bed and mattress for our Devon home. His knowelege was incredible, i would highly recommend him to anyone going in to the Basingstoke store
12 April 2026
Reply from Bensons For Beds - Basingstoke
Really appreciate your kind words! Stuart at our Basingstoke store will be thrilled to hear this. We’re so pleased he helped make your experience such a positive one,
Megan | Customer Care Specialist💜
Excellent friendly service
14 April 2026
Reply from Bensons For Beds - Basingstoke
Thank you for your feedback — we’re delighted to hear you received excellent, friendly service. We really appreciate you taking the time to share your experience.
Team Bensons
Good selection of mattresses
Good selection of mattresses were available to try, the staff was very helpful with giving insights and choosing the right one for us. They were also very good at keeping the kids entertained to help us make our decision.
11 April 2026
Unprompted review
Reply from Bensons For Beds - Basingstoke
We appreciate your feedback! It's great to know you found a good mattress selection and that our team helped you choose the right one while keeping the kids entertained.
Team Bensons
Delivery team excellent
New bed delivered 9/4/26 . Shop team and especially the delivery team were excellent. Old bed out new bed in all cleared up you wouldn't know they'd been there . Thank you team
9 April 2026
Unprompted review
Reply from Bensons For Beds - Basingstoke
Stephen ,
We're so happy to hear that the shop and delivery teams provided such excellent service! It's great to know the delivery was seamless and efficient. Thank you for sharing.
Team Bensons - Jessica
Reply from Bensons For Beds - Basingstoke
Thank you! We’re really glad our team’s knowledge and helpfulness made a difference!
We truly appreciate your feedback,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Basingstoke
Thank you! 😊 We’re glad to hear you had a helpful assistant and found the mattress to be good value. We really appreciate your feedback,
Megan | Customer Care Specialist
Go to the store! 10/10
I've got to give a big thank you to Tom at the Basingstoke branch of Bensons!
We had already spent several weekends trying out different mattresses from other retailers, although knew we wanted a frame from Bensons. So we tried a couple of other branches on our travels to see what they had.
We settled on one particular mattress and we were given excellent advice and assistance from Tom without any sales push.
After putting our order through Bensons kept me informed on the delivery date, everything was on time and handled with perfectly.
The delivery was great, really nice, polite and helpful gentlemen. It was super handy being able to see where they were in their route, and even gave us a call 30 mins before arrival.
We decided to build the frame ourselves (Darlton ottoman), it was fairly simple although I'll say the very first part of the instructions had us confused, and had to contact Basingstoke (and Tom, apologies!), just due to a possibly out of date print, it showed one small part to fit that didn't exist. All was well once that hiccup was realised.
We're incredibly pleased with our mattress and bed, it's super comfortable and supportive. As mentioned in the title, I really think it makes more sense to have a point of contact in-store rather than online.
Many thanks!
2 April 2026
Reply from Bensons For Beds - Basingstoke
Thank you so much for the detailed and thoughtful review! 😊 We’re delighted to hear Tom at our Basingstoke branch provided such excellent, no‑pressure support and remained a helpful point of contact throughout—even with the small instruction hiccup. Many thanks again, and enjoy your great night’s sleep,
Megan | Customer Care Specialist🛏️
A perfect repeat performance
We returned to the same sales team following our previous purchase of a bed and mattress for another mattress because of the excellent experience the first time. We were not disappointed! A different sales person and an equally thorough and pleasant experience.
29 March 2026
Reply from Bensons For Beds - Basingstoke
Thank you for coming back to us Susan! 🛏️✨ We love hearing that your second visit was just as smooth and pleasant as the first — even with a new salesperson. Enjoy your new mattress, and we’ll be here whenever you need us again,
Megan | Customer Care Specialist🌟
The girls in the Basingstoke branch were ace
The girls in the Basingstoke branch , Marie? We both utterly brilliant! Un pushy and helpful.
They need more commission! They deserve it. Am excited to receive my mattress!
Thank you
28 March 2026
Reply from Bensons For Beds - Basingstoke
Thank you so much for the lovely feedback Claire! 😊 We’re delighted to hear Marie and the Basingstoke team were so helpful and refreshingly no‑pressure — we’ll definitely pass on your kind words. We’re excited for you to receive your new mattress too… happy sleeping ahead,
Megan | Customer Care Specialist✨
Good service all round. Helpful knowledgeable people who are…
Helpful, knowledgeable people who are willing to spend time to ensure that we got the right product for our needs instead of just being in a hurry to sell something to us.
23 March 2026
Reply from Bensons For Beds - Basingstoke
Thank you for the lovely review! We’re so pleased to hear our team took the time to help you find exactly the right product for your needs. No rushing, no pressure — just honest, helpful guidance. We really appreciate your feedback,
Megan | Customer Care Specialist💜
friendly and efficient service from…
Friendly and efficient service from start to finish including the in shop service
27 March 2026
Reply from Bensons For Beds - Basingstoke
Thank you for the lovely feedback! 😊 So glad the service was friendly and efficient from start to finish — including in‑store. We really appreciate it,
Megan | Customer Care Specialist✨
We were warmly welcomed by Lucia
We were warmly welcomed by Lucia. She walked with us around the store explaining what was available.
Her knowledge helped us to make a quick decision.
First time we have shopped and Bensons and would definitely recommend them
24 March 2026
Unprompted review
Reply from Bensons For Beds - Basingstoke
Thank you! Wonderful to hear Lucia gave you such a warm welcome and helped guide you through the options with her great knowledge. We’re delighted your first visit to Bensons was such a positive one — and we really appreciate the recommendation,
Megan at Customer Care💤
OK Ok OK OK OK
21 March 2026
Reply from Bensons For Beds - Basingstoke
OK sounds good — thanks for the review Mr Smith!
We appreciate your review,
Megan at Customer Care😊
The perfect bed, cant improve on oerfection. I am not offiliated with them
The perfect bed. Would highly recommend Benson for Beds. Best bed i have ever had. Nothing to difficult to find. Great quality too. Greatest sleep ive had in a long time.
Great care taken when delivering.
Cant see how they could do any better.
Great sleep too. So happt with my bed.
13 March 2026
Reply from Bensons For Beds - Basingstoke
Wow — the perfect bed and the best sleep? 💤✨ That’s what we love to hear! We’re thrilled everything from choosing your bed to delivery hit the mark. Enjoy every dreamy night in your new setup,
Megan at Customer Care
The whole process from sales (Maria) to…
The whole process from sales (Maria) to delivery was professional, helpful, courteous and efficient. Couldn’t have had a better experience.
13 March 2026
Reply from Bensons For Beds - Basingstoke
Phil,
We're happy to hear that the entire process, from sales to delivery, was professional, helpful, courteous, and efficient for you. We appreciate your feedback!
Team Bensons
Maria in the shop was really helpful…
Maria in the shop was really helpful with guiding us to the bed and mattress we wanted.
7 March 2026
Unprompted review
Reply from Bensons For Beds - Basingstoke
Thank you for your lovely review! We’re really pleased to hear that Maria was so helpful in guiding you to the bed and mattress that were the right fit for you. It’s great to know she made the experience smooth and supportive.
If there’s anything else we can help you with, please feel free to let us know,
Megan at Customer Care
Bensons offers a 40 day exchange but…
Bensons offers a 40 day exchange but they do not tell you that if there is a price increase in the same mattress you need to pay in the difference in the price . We asked to exchange the mattress from a medium to a firm. The mattress went up by £300 in 16days
1 March 2026
Unprompted review
Reply from Bensons For Beds - Basingstoke
Judy Scorer,
We appreciate your feedback and are sorry to hear about the price difference you experienced during your exchange. We'll review this internally to see how we can improve our communication regarding price adjustments during exchanges.
Team Bensons
Reply from Bensons For Beds - Basingstoke
Katherine,
We appreciate your feedback and are so glad to hear you found our staff friendly and knowledgeable, and that the mattress met your expectations!
Team Bensons
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