Bensons For Beds - Banbury Reviews 

436
•
TrustScore 5 out of 5

4.9

Unit 13 Banbury Cross Retail Park, Ruscote Avenue, OX16 1LX Banbury, Oxfordshire, GB

•

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See what reviewers are saying

Rated 5 out of 5 stars

My son returned from university and it’s apparent the mattress that he left is unfit for him now. We popped into the Banbury store to have a look where after a few minutes of browsing a nice sale... See more

Rated 5 out of 5 stars

Pete was absolutely fantastic! He was very helpful, friendly and genuinely lovely. He explained everything clearly, gave great advice and made the whole experience so easy. I would definitely recommen... See more

Rated 4 out of 5 stars

Returning customers looking to upgrade bed. Good choice of product and not rushed to try beds. Really helpful sales person who gave good advice and recommendations. Not given 5 stars ((yet) as items... See more

Rated 5 out of 5 stars

Our whole buying experience was handled with great care with useful advice which Mandy gave without any sales pressure. We now have 4 fabulous beds and bedding for our 2 new cottages. The delivery tea... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. also in
  3. Bed Shop
  4. Bedding Store
  5. Mattress Store

About Bensons For Beds - Banbury

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 13 Banbury Cross Retail Park, Ruscote Avenue, OX16 1LX, Banbury, Oxfordshire, United Kingdom

  • 1295267193

4.9

Excellent

TrustScore 5 out of 5

436 reviews

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4.9

All reviews

(436)

25,868 reviews in the last 12 months

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Rated 5 out of 5 stars

New mattress

My son returned from university and it’s apparent the mattress that he left is unfit for him now.
We popped into the Banbury store to have a look where after a few minutes of browsing a nice sales assistant came and asked whether they could help and discussed things with my son . He asked if he would like to try the machine which he agreed to . The sales assistant then discussed what the bed machine helped with and chatted throughout the trial. He then let us browse again until we had got all info we needed. We weren’t purchasing then and there as had other jobs yo do on our trip. We came home and ordered the mattress my son tried in the shop based on the information from the machine. We got £25 pff for signing up to get information from yourselves . This helps with delivery charges .
Really positive experience in a clean and well stocked store with kind, knowledgeable and helpful sales assistants.
We will go back and ask to use the machine when we purchase a new mattress for my husband and myself.

3 October 2026
Rated 5 out of 5 stars

Pete was so knowledgable

Pete was so knowledgable, patient, clear and kind, thank you. He explained well and helped us understand what he thought may work best, pros and cons etc.

2 October 2026
Rated 5 out of 5 stars

Delivered between the time slot

Delivered between the time slot
I paid for the bed to be built and this was done quickly and they removed all rubbish and was extremely polite

18 September 2026
Bensons For Beds - Banbury logo

Reply from Bensons For Beds - Banbury

Thank you for your wonderful review! We're thrilled to hear that our team delivered your bed promptly and left everything tidy. Politeness and efficiency are our top priorities, and we appreciate your recognition. We hope you enjoy your new bed!

Rated 5 out of 5 stars

Great service

Great service

25 September 2026
Unprompted review
Bensons For Beds - Banbury logo

Reply from Bensons For Beds - Banbury

Thank you for your kind words! We're thrilled to hear you had a great experience with our service. Your satisfaction is our top priority, and we look forward to serving you again soon!

Rated 5 out of 5 stars

The young lady that served us was…

The young lady that served us was fantastic

23 September 2026
Bensons For Beds - Banbury logo

Reply from Bensons For Beds - Banbury

Thank you for your kind words! We're thrilled to hear that our team member made your experience fantastic. We strive to provide excellent service, and your feedback motivates us to keep up the great work. We look forward to welcoming you back soon!

Rated 5 out of 5 stars

Pete was absolutely fantastic

Pete was absolutely fantastic! He was very helpful, friendly and genuinely lovely. He explained everything clearly, gave great advice and made the whole experience so easy. I would definitely recommend him — 10/10! ⭐️⭐️⭐️⭐️⭐️

22 September 2026
Unprompted review
Rated 5 out of 5 stars

Mandy in the Banbury store was really…

Mandy in the Banbury store was really helpful and nothing was too much trouble. She didn't rush us even when we changed our minds several times.

9 September 2026
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Reply from Bensons For Beds - Banbury

We're so pleased to hear about your positive experience at our Banbury store! It's wonderful that our team member provided such helpful service and took the time to assist you, even when you changed your mind. We truly appreciate your feedback!

Team Bensons

Rated 5 out of 5 stars

Good customer service

Good customer service, good range of items, friendly and explained everything

6 September 2026
Bensons For Beds - Banbury logo

Reply from Bensons For Beds - Banbury

We're delighted to hear that you received good customer service and found a great range of products to choose from! It's wonderful to know our friendly team took the time to explain everything clearly and help make your experience an enjoyable one.
💜 Thank you for your positive review - Lauryn at Customer Care 💜

Rated 5 out of 5 stars

Bed Order/Delivery

From choosing, ordering through to delivery and installation, Benson have been very efficient, flexible and kept us informed, especially on delivery where we were contacted at various times for update on timings which was very helpful

31 August 2026
Bensons For Beds - Banbury logo

Reply from Bensons For Beds - Banbury

Hi Mark,
Thank you for your wonderful feedback! 😊 We're delighted to hear that your experience was smooth and positive from choosing and ordering your bed right through to delivery and installation.

It's great to know that our team kept you informed throughout the process, particularly on delivery day with the timing updates. We understand how important clear communication is, and we're pleased that these updates helped make things more convenient for you.

Thank you for choosing Bensons for Beds. We hope you enjoy your new bed and many comfortable nights ahead,
Megan | Customer Care Specialist

Rated 5 out of 5 stars

Great sales advice

Great sales advice, quick delivery, job well done thanks!

26 August 2026
Unprompted review
Bensons For Beds - Banbury logo

Reply from Bensons For Beds - Banbury

We're happy to hear our sales advice and quick delivery met your expectations. Thank you for your kind words!

Team Bensons

Rated 5 out of 5 stars

Great staff

Great staff, knowledgeable about the product, and very customer friendly

20 August 2026
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Reply from Bensons For Beds - Banbury

We're so pleased to hear that our team was knowledgeable about our products and very customer-friendly. Thank you for sharing your positive experience!

Team Bensons

Rated 5 out of 5 stars

The member of staff was very polite and…

The member of staff was very polite and knowledgeable about our items that we had chosen, we new want brand of mattress we wanted and the member of staff gave us further information on the brand which help us make our mind up to buy the mattress and the bed.

13 August 2026
Bensons For Beds - Banbury logo

Reply from Bensons For Beds - Banbury

We're so pleased to hear that our staff member was polite and knowledgeable, providing you with helpful information that assisted your decision to purchase both the mattress and the bed. Thank you for your positive feedback!

Team Bensons

Rated 5 out of 5 stars

Our whole buying experience was handled…

Our whole buying experience was handled with great care with useful advice which Mandy gave without any sales pressure. We now have 4 fabulous beds and bedding for our 2 new cottages. The delivery team were great, they arrived on time and without any fuss, assembled the beds in double quick time. Great experience would definitely recommend the Banbury store and the team there. Thank you Paul & Angela

13 August 2026
Bensons For Beds - Banbury logo

Reply from Bensons For Beds - Banbury

We're so pleased to hear about your excellent buying experience! It's wonderful that our team provided such helpful advice without any sales pressure, and that the delivery and assembly of your new beds were handled so efficiently. We're thrilled you're happy with your fabulous beds and bedding!

Team Bensons

Rated 5 out of 5 stars

Fantastic help and support plenty of…

Fantastic help and support plenty of beds to look at and try found the right bed for me and looking forward to receiving it.

11 August 2026
Bensons For Beds - Banbury logo

Reply from Bensons For Beds - Banbury

We're so pleased to hear you received fantastic help and support, and that you found the right bed for you! It's wonderful that you're looking forward to receiving it.

Team Bensons

Rated 5 out of 5 stars

super quality mattress

super quality mattress, delivered on time,
Polite delivery team.

7 August 2026
Bensons For Beds - Banbury logo

Reply from Bensons For Beds - Banbury

Hey Ms Morris,
Thank you for your wonderful review! 😊 We're delighted to hear you're enjoying your super-quality mattress and that everything arrived on time. It's also fantastic to know our delivery team were polite and professional throughout. Thank you for choosing us, and we hope you enjoy many comfortable nights ahead,
Megan | Customer Care Specialist

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