From start to finish the company were excellent. The staff in the shop were friendly and not pushy. The delivery was earlier which was brilliant, they were friendly and efficient. Would recommend othe... See more
Company replied
Location
Switch location(natuzzi) Unit 6a South Aylesford Retail Park, Aylesford, ME20 7TP Maidstone, Kent, GB
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See what reviewers are saying
Good customer service. No pressure to buy today. Honest about discounts available. Showroom had enough selection to ‘try’. Salesperson was helpful, and knowledgeable to a point. Easy transaction, but... See more
The guy, Zared, in the shop explained the best way to choose what mattress was correct for us. It made it easier to feel confident in getting the right one when it can be overwhelming with lots of c... See more
Company replied
We initially came in from a bedroom fitting company to measure a couple of beds to make sure they would fit our bedroom. Tailie was very helpful and showed us a variety of beds with and without hea... See more
Company replied
Company details
About Bensons For Beds - Aylesford
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
(natuzzi) Unit 6a South Aylesford Retail Park, Aylesford, ME20 7TP, Maidstone, Kent, United Kingdom
- 1622478986
4.8
Excellent
331 reviews
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From start to finish the company were…
From start to finish the company were excellent. The staff in the shop were friendly and not pushy. The delivery was earlier which was brilliant, they were friendly and efficient. Would recommend others using the company and would use again.
24 September 2026
Reply from Bensons For Beds - Aylesford
Thank you for your wonderful review! We're thrilled to hear you had such a positive experience with our team. Our goal is to provide friendly and efficient service, and it's great to know we succeeded. We look forward to serving you again in the future!
Very helpful service
Very helpful service. Clear communication during delivery. Very efficient
24 September 2026
Reply from Bensons For Beds - Aylesford
Thank you for your kind words! We're thrilled to hear that you found our service helpful and our communication clear. Efficiency is our priority, and it's great to know we met your expectations. We look forward to serving you again!
Reply from Bensons For Beds - Aylesford
We're delighted to hear that you received excellent service from beginning to end! Providing a smooth, helpful, and enjoyable experience every step of the way is exactly what we strive for, and we're so pleased we could deliver that for you. Thank you for your positive review!
Team Bensons
Reply from Bensons For Beds - Aylesford
Thank you for your kind words! We're so happy to hear that you had a positive experience with our team. We truly appreciate your feedback.
Team Bensons
Really helpful staff and very…
Really helpful staff and very informative! Tom helped us with everything we needed
16 September 2026
Great service from start to finish
Great service from start to finish. All went smoothly and kept well informed.
14 September 2026
Reply from Bensons For Beds - Aylesford
We're so glad to hear that everything went smoothly for you and that you were kept well informed throughout the process. Thank you for your kind words!
Team Bensons
Whole experience
Whole experience, from choosing, to buying and delivering was easy. Thanks.
29 August 2026
Reply from Bensons For Beds - Aylesford
Hello Mr Harvey,
Thank you for your lovely review! 😊 We're delighted to hear the whole experience, from choosing your bed through to purchase and delivery, was easy and straightforward. That's exactly the service we aim to provide. Thank you for choosing us, and we hope you enjoy your new bed,
Megan | Customer Care Specialist🛏️
Great customer service
The guy, Zared, in the shop explained the best way to choose what mattress was correct for us. It made it easier to feel confident in getting the right one when it can be overwhelming with lots of choice.
Great customer service and no pushy sales.
Will go back again for our spare room mattress next month.
23 August 2026
Unprompted review
Reply from Bensons For Beds - Aylesford
Thank you so much for the positive review! We're thrilled to hear that our team member Zared was able to provide helpful guidance in choosing the perfect mattress for you. We pride ourselves on providing excellent customer service and a relaxed, no-pressure shopping experience. We look forward to seeing you again next month for your spare room mattress,
Megan | Customer Care Specialist
Nice showroom and staff
Nice showroom and staff. Good prices. Quick delivery. Would buy from this company again.
23 August 2026
Reply from Bensons For Beds - Aylesford
We're so pleased to hear you found our showroom and staff to be nice, and that you appreciated our good prices and quick delivery. It's wonderful that you would consider buying from us again. Thank you for your kind words!
Team Bensons
A good experience
We received good advice in store and were kept well informed concerning delivery etc. Installation of bed was efficient and smoothly done.
21 August 2026
Reply from Bensons For Beds - Aylesford
We're so pleased to hear you received excellent advice in-store and were kept well informed about your delivery. It's wonderful that the installation of your bed was efficient and smoothly done!
Team Bensons
Brilliant customer services staff
16 August 2026
Reply from Bensons For Beds - Aylesford
We are so pleased to hear that you found our customer service staff to be brilliant. We truly appreciate your kind words and positive feedback!
Team Bensons
Very very misleading information in…
Very very misleading information in store. Advertise a bed at one price then say “Other storage options available”. Basically the bed on show had 2 drawers but you have to pay £50 extra for that.
11 August 2026
Reply from Bensons For Beds - Aylesford
We appreciate your feedback and regret that the information provided in-store regarding the bed and its storage options was misleading. We understand your frustration with the additional cost for the drawers. We will review this internally to ensure clearer communication in the future.
Thank you for your review - Lauryn at Customer Care
Great from start to finish
Easy ordering, good communication through to delivery and delivery drivers were great
7 August 2026
Reply from Bensons For Beds - Aylesford
Thank you for your lovely feedback! We're delighted to hear that ordering was easy, communication was clear throughout, and that our delivery drivers provided such a great service. We really appreciate you taking the time to share your experience.
Thank you for your positive review - Lauryn at Customer Care 💜
It was a pleasure dealing with Bensons…
It was a pleasure dealing with Bensons for Beds from the start in the showroom being helped by the assistant, to being kept up to speed re my order to delivery. I was called when the delivery was 30 mins away. The delivery men were really good and incredibly quick. Would not hesitate to use again, actually probably before Christmas!!
6 August 2026
Unprompted review
Reply from Bensons For Beds - Aylesford
We're so pleased to hear you had such a pleasant experience with us from the showroom to delivery! It's wonderful that our assistant was helpful, you were kept updated on your order, and our delivery team was efficient and quick. We look forward to welcoming you back again!
Thank you for your positive review - Lauryn at Customer Care
Vicki at the Maidstone branch was…
Vicki at the Maidstone branch was excellent. The delivery team were great. We love our new bed.
7 August 2026
Reply from Bensons For Beds - Aylesford
Thank you for your wonderful review! We're so pleased to hear that Vicki was excellent and that our delivery team provided great service. We hope you love your new bed!
Team Bensons
Friendly helpful and approachable…
Friendly helpful and approachable staff,
We were very pleased with the service received.
2 August 2026
Reply from Bensons For Beds - Aylesford
We're so pleased to hear that you found our staff friendly, helpful, and approachable! It's wonderful to know you were very pleased with the service you received. Thank you for your kind words!
Team Bensons
Stuart was very knowledgeable and…
Stuart was very knowledgeable and helped me pick the best bed bedframe and mattress suited to me, within my price range. Really helpful and great customer service. Definitely recommend shopping here.
21 July 2026
Reply from Bensons For Beds - Aylesford
Thank you for your fantastic review! We're delighted to hear that our team member was so knowledgeable and helped you find the perfect bed frame and mattress within your budget. It's wonderful to know you received such helpful and great customer service. We truly appreciate your recommendation!
Team Bensons
Benson for beds from start to finish…
Benson for beds from start to finish have been amazing. From the time we chose the beds, to delaying delivery due unforeseen circumstances to delivery has been easy and stress free. Staff have been helpful and go above and beyond. Delivery was great they called when they said and were friendly on time and helpful. Highly recommend
24 July 2026
Reply from Bensons For Beds - Aylesford
We're so pleased to hear you had such an amazing experience with us from start to finish! It's wonderful that our staff were helpful and went above and beyond, and that your delivery was easy and stress-free. We're delighted to know our delivery team was friendly, on time, and helpful.
Thank you once again for your kind words. We're always here if you need anything further.
Helpful service from beginning to end
Supportive and clear help in the showroom, with swift service in putting the order in. Delivery was then entirely planned, with clear communication beforehand, helpful service in putting the bed together and clearing away the plastic covering.
20 July 2026
Reply from Bensons For Beds - Aylesford
We're so pleased to hear about your excellent experience with our team! It's wonderful that our showroom provided supportive and clear help, and that your order was swiftly placed. We're especially glad your delivery was well-planned with clear communication, and that our team provided helpful service in assembling your bed and clearing away the packaging.
Reply from Bensons For Beds - Aylesford
We're so pleased you experienced professional service without feeling pressured. Thank you for your kind words and positive feedback!
Thank you for your positive review - Lauryn at Customer Care
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