Excellent service in store from staff. Friendly and knowledgeable about products. Kept well informed about our order’s progress. Delivery on time and exactly as promised. Driver and assistant efficien... See more
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We had a really positive experience visiting the showroom. There’s a great range of beds and mattresses on display, with plenty of options to try and find what’s right for you. My wife has li... See more
Company replied
Good range of beds. Ash in the Andover store was very helpful, knowledgable and patient with us while we tested every bed in the shop! Delivery was very good as well and having had 4 nights in it I ca... See more
Company replied
The staff in the Andover store are really friendly and helpful. They are let down by the website showing products that are no longer available in the colour we wanted as available to order and not bei... See more
Company details
About Bensons For Beds - Andover
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5 Enham Arch Retail Park, Newbury Road, SP10 4DU, Andover, United Kingdom
- 1264335460
4.8
Excellent
187 reviews
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Excellent end to end service
Excellent service in store from staff. Friendly and knowledgeable about products. Kept well informed about our order’s progress. Delivery on time and exactly as promised. Driver and assistant efficient and professional.
26 October 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great experience from start to finish
We had a really positive experience visiting the showroom. There’s a great range of beds and mattresses on display, with plenty of options to try and find what’s right for you.
My wife has limited mobility, so we needed to be quite specific about the bed frame dimensions and mattress height. Getting the right type of mattress and firmness was also really important to us, so we were keen to take our time and get it right.
From the moment we arrived, we felt well looked after. Staff were friendly, professional and genuinely interested in understanding our needs. A special mention goes to Iulia in the Andover Store, who was incredibly patient, took the time to answer all our questions and never made us feel rushed or under any pressure to buy.
It made such a difference to have someone who listened, understood what mattered to us and helped us work through the options at our own pace.
Julia is a real credit to the company, and we’re very grateful for her help. We wouldn’t hesitate to recommend this showroom to anyone looking for a new bed or mattress. It’s especially reassuring to find somewhere that takes the time to understand individual needs and makes you feel comfortable throughout the process.
9 October 2026
Unprompted review
Reply from Bensons For Beds - Andover
Thank you so much for sharing such a heartwarming review! We are absolutely delighted to hear that you had such a positive experience and felt so well looked after.
It is incredibly important to us that every customer finds the perfect fit for their specific needs, especially when comfort and mobility are key priorities. We are so pleased that our team member in the showroom was able to provide the patient, caring, and pressure-free support you deserved to help you make the right choice at your own pace.
Your kind words and recommendation mean the world to us, and we will be sure to pass on your wonderful feedback to the consultant who assisted you. We hope your new bed and mattress bring you many nights of wonderful, comfortable sleep!
Team Bensons
Excellent all round
Good range of beds. Ash in the Andover store was very helpful, knowledgable and patient with us while we tested every bed in the shop! Delivery was very good as well and having had 4 nights in it I can say the bed is comfortable!
19 October 2026
Reply from Bensons For Beds - Andover
Thank you for your wonderful review! We are thrilled to hear that our team member in the showroom was so patient and knowledgeable while helping you explore our wide selection. It is also fantastic to know that the delivery process went smoothly and, most importantly, that you are finding your new bed so comfortable after your first few nights. We truly appreciate your feedback and hope you continue to enjoy great sleep!
Team Bensons
Very professional service at all times, with great choices available
Good choice in showroom and very helpful and informed staff.
Bed was delivered on time and with care.
1 October 2026
Reply from Bensons For Beds - Andover
Thank you for your kind words! We're thrilled to hear you enjoyed our showroom and found our staff helpful. Timely and careful delivery is our priority, and we're glad we met your expectations. We appreciate your support and hope you love your new bed!
Great knowledge of the products by Tara…
Great knowledge of the products by Tara in Andover which made choosing a bed far easier than anticipated.
1 October 2026
Reply from Bensons For Beds - Andover
Thank you for your kind words! We're thrilled to hear that Tara's expertise made your bed selection easier. Our team is dedicated to providing the best service and knowledge. We hope you enjoy your new bed and look forward to seeing you again!
The service in the Andover Shop was…
The service in the Andover Shop was excellent, the young assistant was very helpful, polite and efficient.
21 September 2026
Reply from Bensons For Beds - Andover
Thank you for your wonderful feedback! We're thrilled to hear that our assistant provided you with excellent service. We strive to create a positive experience for all our customers. We look forward to welcoming you back to the Andover Shop soon!
Very good and helpful service.
21 August 2026
Reply from Bensons For Beds - Andover
Thank you for your feedback! 😊 We're delighted to hear you received very good and helpful service. That's what we love to hear... helping customers find their perfect bed without any bedtime drama! 🛏️✨
Thanks for choosing Bensons, and we hope you're enjoying plenty of comfortable nights ahead,
Megan | Customer Care Specialist⭐
Excellent service from start to finish
The staff in store were incredibly helpful, friendly and informative. I received regular emails and phone calls to keep us up to date on the process. Was delivered on the day that it was expected, it was a little later than the time slot we had but the delivery team let us know beforehand and was very apologetic on arrival. Delivery team very friendly, polite and good. Overall excellent service.
20 August 2026
Reply from Bensons For Beds - Andover
We're so pleased to hear you had such a positive experience with our team! It's wonderful that our staff were helpful and informative, and that you received regular updates. We're also glad the delivery team was friendly and polite, even with a slight delay. Thank you for your kind words.
Team Bensons
Reply from Bensons For Beds - Andover
Thank you for your fantastic feedback! 😊 From the moment you stepped into the showroom to the final installation, it sounds like everything fell perfectly into place. 🛏️✨
We're delighted to hear that you received excellent service throughout your entire journey with us. After all, buying a new bed should be a dream experience, not a nightmare! 😄
Thank you for choosing us, and we hope you're enjoying many nights of comfort and relaxation in your new bed,
Megan | Customer Care Specialist
The delivery guys were great
The delivery guys were great. Chris and Bradley did a thorough and efficient job with excellent demeanour. The bed is much improved and we have slept better on the new bed.
The two ladies in store were very helpful and found just what we needed, they explained everything very well so we knew exactly what we were getting.
10 August 2026
Reply from Bensons For Beds - Andover
We're so pleased to hear you had such a positive experience with us! It's wonderful that our in-store team was helpful and informative, and that our delivery team was thorough and efficient. We're delighted you're sleeping better on your new bed!
Thank you for your positive review - Lauryn at Customer Care 💜
Brilliant customer service
Friendly helpful service and didn’t pressure us into anything. Good advise and very good customer service.Good selection of beds and mattresses
2 August 2026
Reply from Bensons For Beds - Andover
We're so pleased to hear that you experienced friendly and helpful service, and that you didn't feel pressured into anything. It's wonderful that you received good advice and excellent customer service, and found a great selection of beds and mattresses!
Team Bensons
No hard sell
No hard sell. Chloe spoke to us about what we were looking for and showed us the options and was left to look around and told to give her a shout if we needed anymore help. I really hate it when you get harassed into buying something. We didn’t get that 😊
30 July 2026
Reply from Bensons For Beds - Andover
We are delighted to hear that you had a positive experience and appreciated our approach to customer service. It's great to know you felt comfortable and unpressured while browsing our options.
Team Bensons
the manager at Andover knows her bebeds and mattresses
the manager at andover knew her beds and mattresses is very well read on her profession recocomend her every time
25 July 2026
Reply from Bensons For Beds - Andover
Hello Mr Turnbull,
Thank you for your fantastic feedback! 😊 We're delighted to hear that the manager at our Andover store was so knowledgeable and helped you find the right bed and mattress. It's wonderful to know their expertise and service made such a positive impression. We'll be sure to pass on your kind words, and thank you for the recommendation!
Megan | Customer Care Specialist⭐
Getting the right Mattress
My original choice of mattress was not available. Chloe showed me a similar alternative and properties explained.
Happy with what I was shown & price was right so purchased .
Thank you Chloe for the excellent Customer Service.
6 July 2026
Unprompted review
Reply from Bensons For Beds - Andover
We're so pleased to hear that our team member was able to assist you in finding a suitable alternative and that you were happy with your purchase. Thank you for your kind words!
Reply from Bensons For Beds - Andover
We're so pleased you found our team friendly, informative, and professional. Thank you for your kind words!
Reply from Bensons For Beds - Andover
We're so pleased to hear that your experience, from ordering to delivery, was excellent! Thank you for sharing your positive feedback with us.
Delivered on time and the Chang over of…
Delivered on time and the Chang over of mattresses done quickly and efficiently
29 June 2026
Reply from Bensons For Beds - Andover
We're so pleased your delivery was on time and the mattress changeover was quick and efficient! Thank you for your feedback.
Team Bensons
Great service
25 June 2026
Reply from Bensons For Beds - Andover
Thank you for your kind works!
Team Bensons
We went to the Andover store and met…
We went to the Andover store and met the store manager Ali. She was so helpful and took the time to answer our questions and helped us buy our bed for our new home. Very happy with the experience, thank you Ali
5 June 2026
Unprompted review
Reply from Bensons For Beds - Andover
We're so pleased you had such a positive experience and found our team member helpful in choosing your new bed. We appreciate your kind words!
Team Bensons
A bit disappointed unclear extra costs
The bed and mattress were reduced as ex display. The sales girl seemed lovely and helpful, but was not completely upfront about the costs....the bed could be delivered ( no mention of a charge of £49 for this) but we were told the mattress, as ex display had to be collected and cant be bent? it apparently couldnt go on the lorry we found out later that we had paid for? So it then cost us to get a van to collect for us..Also, the Bensons cleaning kit (which it now seems is for a single mattress)was added as "a little extra"...it turns out that it was an extra £30 charge, so all in all we feel a little disappointed that the sale was not completely honest and clear, costing in total £110 8n extras!! Hopefully the bed will be worth it all.
12 June 2026
Reply from Bensons For Beds - Andover
Thank you for sharing your experience. We’re sorry to hear that the costs and collection arrangements for your ex‑display bed and mattress were not clearly explained at the point of sale, and we understand why this has left you feeling disappointed. Transparency is important to us, and your feedback regarding delivery charges and added items will be fed back to the relevant teams for review. Thank you for bringing this to our attention, and we hope your bed proves worthwhile.
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