Very reliable, Reiss and two colleages arrived on time. The boys' were incredibly helpful to explain work to be carried out and were very respectful of my property. Fantastic work done, my roof was in... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Smooth & easy booking process with good communication. Friendly email style. Clear planning process and quote. Dates offered in near future without pressure. Polite friendly cleaner (Sam) who went abo... See more
Company replied
Darren from Ben's Gutters arrived when expected. He was polite and completed the job as discussed. He was tidy and did not leave any mess behind. He provided a verbal assessment of what he had fou... See more
Company replied
I recently had my house's gutters cleaned and I’m very pleased with the overall service. The person who came out did an excellent job — everything was cleaned thoroughly and left neat and tidy. He... See more
Company replied
Company details
Written by the company
Exceptional Service, Every Time! At Ben’s Gutters, we provide high-quality, reliable, and efficient gutter cleaning and roof washing services. Our experienced team uses both traditional and modern equipment to thoroughly clean your gutters and roof, ensuring your property stays in top condition. From our easy booking process to our polite, professional staff, we make sure every job is completed with care and attention to detail. Whether you need routine maintenance, a deep clean, or roof washing, you can trust Ben’s Gutters to get the job done right. Experience why so many customers recommend us – we’re the name you can count on for all your gutter and roof cleaning needs!
Contact info
Llama Park, Wych Cross, RH18 5JN, Forest Row, United Kingdom
- 0800 056 5481
- info@bensgutters.com
- www.bensgutters.com
4.7
Excellent
12K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Connor H from Ben's Gutters Ltd did an…
Connor H from Ben's Gutters Ltd did an amazing job cleaning out the gutters of my residential property. Connor then ensured water would flow through all the pipework efficiently. He was thorough, knew what he was doing and was good at communicating with me from start to finish. I would highly recommend Ben's Gutters Ltd
13 April 2026
Unprompted review
Mariano ☺️
Mariano came out and cleared our gutters which were very full ! He done an amazing job, and he was very friendly.we would highly recommend ☺️
13 April 2026
Unprompted review
Darren arrived on time
Darren arrived on time . Did a great job . From start to finish a great service . Will recommend this company .
17 April 2026
Unprompted review
Reply from Ben's Gutters Ltd
Hi Pete,
Thanks for your great feedback! We’re glad Darren did a great job and that you were happy with the service from start to finish.
We really appreciate the recommendation!
Kind regards,
Kate
Ben's Gutters
Operator Connor was excellent in all…
Operator Connor was excellent in all respects, arrived as arranged on time, courteous, extremely efficient, neat and tidy with work. A pleasure to have him on premises. I will certainly be a regular customer and logged on my calendar. Thank you
16 April 2026
Unprompted review
Reply from Ben's Gutters Ltd
Hi J Drake,
Thanks so much for your kind review! We’re really glad to hear Connor did a great job and made such a positive impression.
We appreciate your support and look forward to seeing you again soon.
Kind regards,
Kate
Ben's Gutters
The engineer Csaba was fantastic
We had our gutters and conservatory roof cleaned yesterday 16th April's by Csaba. He was such a wonderful person, extremely polite and brilliant at his job . We need more people like him in this world.
16 April 2026
Unprompted review
Reply from Ben's Gutters Ltd
Hi Dominic,
Thank you so much for taking the time to leave such a kind review! We’re absolutely delighted to hear how happy you were with the gutter and conservatory roof cleaning. Csaba will be thrilled to know his hard work and friendly approach made such a great impression.
We truly appreciate your support and hope to be of service to you again in the future.
Kind regards,
Kate
Ben's Gutters
They need access to electricity if they use the long reach hoover, so it's best if you're in. Otherwise the only way is by ladder.
Friendly helpful operative.
1 April 2026
Unprompted review
Reply from Ben's Gutters Ltd
Hi David,
Thank you for your feedback. We're glad to hear our operative was friendly and helpful, and we appreciate you sharing your experience.
Kind regards,
Kate
Ben's Gutters
Five star
Quick booking process and the guy who did the work was very polite, professional and honest.
10 April 2026
Unprompted review
Reply from Ben's Gutters Ltd
Hi Phyllis,
Thank you for your kind feedback. We're glad the booking process was straightforward and that you were happy with the polite and professional service.
Kind regards,
Kate
Ben's Gutters
Marcin
Marcin, from Ben's Gutters has done very good job and I am happy for appointing him to do the work. He explain every thing and answer all my queries and I am thankful to him and wish him well.
16 April 2026
Unprompted review
Reply from Ben's Gutters Ltd
Hi R Fatah,
Thank you for your review. We're pleased to hear Marcin did a very good job and took the time to explain everything clearly.
We appreciate your kind words and will pass them on to him.
Kind regards,
Kate
Ben's Gutters
Had gutters cleaned by Connor H today
Had gutters cleaned by Connor H today. He explained the process well and his work was excellent. Highly recommend. Thank you
16 April 2026
Unprompted review
Reply from Ben's Gutters Ltd
Thank you for your review. We're pleased Connor H kept you well informed and that you were happy with the quality of the work.
Thank you for the recommendation.
Kind regards,
Kate
Ben's Gutters
Significant damage caused, no interest in rectifying
On 14th April, a gutter cleaner visited my property for which I paid £207 to have the gutters emptied and cleaned.
Upon their departure, the gutters were significantly damaged where paint has been rubbed off in multiple areas which will need repair. There was also wiring disturbed and left loose, as well as gutters still being full of debris.
I raised these issues with Ben's Gutters, sent 2 emails, 2 Whatsapps and made 2 calls before any response - the response I was offered was that they could 'ask the cleaner to come back' - given the last time he was at my property he caused significant damage, how is this a suitable solution? Secondly, they are 'unable to offer a full refund because the service was carried out'. I am now out of pocket, with significant property damage I am going to have to pay to repair, without the service I paid for having been completed to any acceptable standard.
I have escalated the issue and am awaiting a response from upper management.
14 April 2026
Unprompted review
Reply from Ben's Gutters Ltd
Dear Emily
I am sorry to hear that the service wasn't carried out to your satisfaction and if any damage was caused during the cleaning.
Can you please email me your details to customer-satisfaction@bensgutters.com to look into this for you?
Kind Regards
Kate
Ben's Gutters
Stones from gutters blocking downpipes
Gutters had been regularly cleaned by Ben's Gutters for many years.
The downpipe was blocked. When I investigated I found stones from the flat roof blocking the downpipe to around 3 feet in depth above ground (I haven't yet cleared the below ground stones). Clearly their idea of cleaning the gutter is pushing it all into the downpipe - rather than removing it. This causes long term problems. Clearly not competent.
2 October 2025
Unprompted review
Reply from Ben's Gutters Ltd
Dear customer
I am very sorry to hear that the downpipe was blocked.
The cleaners are definitely not instructed to block downpipes. That defeats the purpose of cleaning as this will be visible in the next rain. We can come and sort the downpipe out if it ends above the ground and clear it for you.
Can you please email me your details to customer-satisfaction@bensgutters.com so we can arrange a visit?
Kind Regards
Kate
Ben's Gutters
Jason came today and did a great job…
Jason came today and did a great job with cleaning the house gutters. He was very friendly and efficient and I can recommend him.
16 April 2026
Unprompted review
Reply from Ben's Gutters Ltd
Hi Dennis,
Thank you for your review. We're pleased to hear Jason did a great job and that you found him friendly and efficient.
We appreciate your recommendation.
Kind regards,
Kate
Ben's Gutters
Can we have him next year
Harrison was a very personable young man who did a really good job for us. He cleaned the gutters out and washed down the uPVC, an excellent job.
10 April 2026
Unprompted review
Reply from Ben's Gutters Ltd
Hi Mr Bonner,
Thank you for your kind review. We're delighted to hear Harrison made such a positive impression and that you were pleased with the work carried out.
We’d be more than happy to arrange for him again next year.
Kind regards,
Kate
Ben's Gutters
Great service
Great service was very easy to book and they came really quickly and did an efficient job
13 April 2026
Unprompted review
Reply from Ben's Gutters Ltd
Hi Claire,
Thank you for your review. We're pleased to hear the booking process was straightforward and that you were happy with the prompt and efficient service.
Kind regards.
Kate
Ben's Gutters
Fantastic service.
Fantastic service.
Sent email, and call back was very rapid. Managed to book me in for two days later.
Would definately recommend, very reasonable price wise.
13 April 2026
Unprompted review
Reply from Ben's Gutters Ltd
Hi Sarah,
Thank you so much for your kind review! We're really pleased to hear you were happy with the service and that everything—from the quick response to the booking—worked smoothly for you.
We really appreciate your recommendation and hope to help again in the future.
Kind regards,
Kate
Ben's Gutters
Bens Gutters experience
Marion cleaned our gutters this morning. Professional, polite, no mess - all in all an excellent experience. We definitely recommend Bens Gutters (and Marion)!
15 April 2026
Unprompted review
Reply from Ben's Gutters Ltd
Thank you, Leigh, for your review. We’re pleased to hear Marion provided a professional and polite service. We appreciate your recommendation and will be sure to pass on your feedback.
Kind regards,
Kate
Ben's Gutters
The contractor arrived within the time…
The contractor arrived within the time agreed. He was very pleasant. He swept up any debris at the end of the job and he called to say goodbye.
14 April 2026
Unprompted review
Reply from Ben's Gutters Ltd
Thank you, Carol, for your review. We’re pleased to hear our contractor arrived on time and was pleasant and professional.
Kind regards,
Kate
Ben's Gutters
Booking was easy
Booking was easy. The price was agreed beforehand. The cleaner attended within the agreed time slot. He did a good job and he was polite, pleasant and friendly
10 April 2026
Unprompted review
Reply from Ben's Gutters Ltd
Thank you, John, for your review. We’re pleased to hear everything went smoothly and that you were happy with the service provided.
Kind regards,
Kate
Ben's Gutters
Good friendly service
Connor H was on time, friendly and did a good job of cleaning our gutters for us. Would use this service again.
14 April 2026
Unprompted review
Reply from Ben's Gutters Ltd
Thank you, Richard, for your review. We’re pleased to hear Connor H was on time and provided a friendly service, and that you were happy with the gutter cleaning. We look forward to helping you again.
Kind regards,
Kate
Ben's Gutters
Professional
The operator was very friendly, polite and professional. My gutters were cleaned well and I was also offered advice on having an extra down pipe.
14 April 2026
Unprompted review
Reply from Ben's Gutters Ltd
Thank you, Chris, for your review. We’re glad you were happy with the service.
Kind regards,
Kate
Ben's Gutters
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