BenefitHub Reviews 778

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 258 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication to finding optimal solutions. Many people highlight the exceptional customer service, noting that representatives go above and beyond to ensure satisfaction and provide peace of mind. Reviewers are particularly impressed with the significant savings achieved on insurance policies, often reducing costs by a substantial amount while maintaining or improving coverage. However, some people mentioned issues with customer support, describing it as slow, unhelpful, or difficult to reach, especially for UK-based customers. A few other people also felt that some services were unreliable, leading to unexpected costs and a less favorable experience, particularly with travel arrangements.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising representatives for their helpfulness and... See more

Price

Customers had positive experiences with price, with many reviewers reporting significant savings on insurance... See more

Service

Consumers consistently report positive experiences with the service, often highlighting the helpfulness and... See more

Customer service

Customers consistently note positive experiences with customer service, praising representatives for being... See more

Value for money

People report positive experiences with value for money, with many customers expressing satisfaction about... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Niccole was so great helping me with getting my new car insurance coverage. She’s very personable and will do, and did, everything in her power to optimize my coverage and also lower my cost. She knoc... See more

Rated 5 out of 5 stars

I have nothing but good things to say about my experience. This was my first time calling and it was absolutely refreshing to speak with Heavenly. She was very pleasant, professional, and knowledgeab... See more

Rated 5 out of 5 stars

Our representative Keith Mccloud was amazing at getting a great and reasonable insurance policy with a great company! We are very happy with his service and our results. Thanks so much Keith!

Rated 5 out of 5 stars

Brien O'Brien was extremely helpful especially when my toddler decided to delete a vehicle off my policy. Conveniently my renewal was coming up and he went ahead and shopped around to get me a lower r... See more

Company replied


Company details

  1. Business to Business Service
  2. Software Company

Written by the company

BenefitHub is the leading cloud-based marketplace and platform for discounts & perks and is fully customisable to meet the unique needs of organisations. Trusted by five of the top ten largest employers in the US, BenefitHub is deployed across more than 15,000 client organisations globally, serving over 14 million members. Through BenefitHub, members gain exclusive access to a diverse range of discounts, benefits, and perks, including millions of discounted event tickets, local deals and restaurant offerings. The marketplace includes over 300,000 vendor partnerships who enjoy privileged access to, and who connect with, our exclusive network of millions of engaged members.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

778 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

FUN + Convenient, Keshia Frazier makes it easy

A simple call was made, after selecting English or Spanish, they immediately picked up. Once I was transferred over to Keshia I forgot I was doing insurance paperwork, and instead it felt like I was speaking with a good friend from the past. I was left with a smile and will save almost $2000 a year with the new buddle!

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Alisha was fantastic

Alisha was fantastic! She was able to help me fairly quickly, got me a great deal on my car insurance. Got my quote and new policy all within 45 minutes.
Thank you!

8 June 2026
Unprompted review
Rated 5 out of 5 stars

This morning I worked with Patricia…

This morning I worked with Patricia Dewitz, we were all set with a new policy, when we encountered some discrepancy and she went above and beyond to get everything situated and get me back on track, to say that she is amazing at her job would be an understatement. Thank you soo much for being patient and getting down to the root of the issue and helping me get insured!!!!

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Avrill Herbert

Avrill Herbert was extremely helpful in finding the right auto insurance coverage for my vehicles. She took the time to understand my needs, explained my options clearly, and helped me find a policy with great coverage at a competitive price.

Throughout the process, Avrill was professional, knowledgeable, responsive, and easy to work with. She answered all my questions and made the experience simple and stress-free.

Thank you for your help!

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Brien was super helpful in helping me…

Brien was super helpful in helping me shop around as my insurance is up for renewal. He also went above and beyond and talked to me about some general questions I had about insurance rates. I feel good knowing I have the best rates going forward

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Thanks Amy!

Amy helped lower my insurance cost by a third during a phone call. She took the time to understand my current coverage, answered my questions and found me the same coverage at a much better price. Thanks again for your help!

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Amy Ackerman

Amy Ackerman, has been the sweetest person I’ve ever been assisted by. Really helpful and patient! Get her promoted 💸💸

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent!

Brien O'Brien provided excellent guidance and service in obtaining our policy. He was kind and knowledgeable ,which made for a wonderful and easy experience. Thank you!

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Niccole 10/10

My meeting with Niccole was very insightful and no questions were left unanswered. The willingness to help was also a blessing.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Hassle free

Hassle free ! Was able to switch auto insurance quickly and effectively. The agent was very helpful and patient.

5 June 2026

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