Benefitcosmetics Reviews 

If I could give a 0 I would. I ordered 2 glam sets for x mas presents, one that did not have the lid on the tin and was missing items. I have been back and forth for 2 weeks with customer service email with 0 help. They have asked for batch numbers, photographs which I have provided. Every email I receive back says 3-5 business days to get a response and that they need to further investigate. I have also called customer service 3 times and also received 0 help. Today I was on the phone for 37 minutes. I have asked 6+ times to speak with a supervisor or manager, all whom I have been told are in a meeting. I am only asking for a replacement however the person I am speaking with says its out of stock. But somehow when I go online, I am able to order it? Then, when asked for a refund I was told they have to request it and if it is approved it takes 2-3 weeks to get refunded. This is probably the worst customer service I have ever received from a company. I will not be ordering EVER AGAIN from this company.

If I could give a zero I would. Purchased the classic Benetint directly through company instead of Sephora. Item arrived damaged, opened, half full. Customer service requested invoice and pictures before refunding a $20 product. Have been told 3 different things from them. It would be processed immediately upon receiving, then it would take 2-3 business days [it's past that] then 3-4 weeks for a refund to my PayPal. Unbelievably inept, inefficient and unprofessional customer service. Never purchase from this company again- even at Sephora. From reviews I can see this sentiment is pretty universal.

If I could give zero I would disgusting customer service from a company which used to be so good. Order placed never arrived. They use Evri the worst courier in the country. Never even attempted delivery and now says it will be returned. Although a week later it gas not been returned. Even though benefit can see the tracking they said they will refund me when it gets back to them! Don't hold up any hope with Evri actually returning the parcel so now will have to report if to my bank. Disgusting customer service.

Natasha at Cheadle Hulme John Lewis store was amazing! She gave me the confidence to have my eyebrows waxed for the first time, listened to what I wanted and explained each process with knowledge and experience. I will definitely be returning. Thank you Natasha

I recently went to the Benefit Brow Bar in Bentall Centre, Kingston and had my eyebrows done by Vicky. This lady works absolute magic! When I walked in they were semi-ruined from a horrendous threading experience. Nearly 3 weeks on, the tint is still perfect and my brows look amazing! Thank you so much! ❤️

poor customer services, still waiting for my order tried to contact via messenger and email, got email wrong on messenger but had a confirmation email saying its on its way with Evri still waiting for my order,

Always easy to purchase online and the original classic products are never changed which I love.

Horrible customer service and return policy for a defective item. I was within very close to the 30 day return window. One of the 4 blushes I purchased had broken up. It was not dropped and clearly seemed defective since the other 3 were fine and stored in the same space.

They refused my return even though this seems to be due to a defect. Shoddy company and horrid return policy. They don’t stand behind their product.

I had occasion to contact customer services regarding a faulty mascara. Excellent communication and a replacement received today. Thank you

I have not received my order despite delivery stated as 2-4 days. There does not seem to be any means of contacting Benefit Uk apart from by automated email which gives you yet another automated reply. What a dreadful company and customer service. I will never use Benefit again or their products. One very unsatisfied customer …. it do they even care …. NO

I purchased an eye pencil that just didn't work for me. I contacted them a day or two later and returned it promptly. They received my return on July 18, today is August 19 and no credit yet. Emailed them numerous times with my tracking and that they received it and all I got so far was that they sent the credit in. Amex takes just a couple of days to receive a credit, but nothing yet. They wait to do returns so they make interest on their money. Will NEVER place an order with that company again and don't recommend. Very disappointed.

I have used benefit in the past, unfortunately, as they are not cruelty free, I have had to boycott them! It's 2024, we don't need to test on animals. Please stop the use of animal testing on your products, I will continue to tell people to avoid using you because of this. Do better Benefit.

Ordered a gift set then a couple of days later before it has even arrived get a sale notification which the item is included in. Contacted customer service to be told I can return the item, which costs me so pointless. I’d understand if a longer time period had passed but these days any company that values their customers would refund the difference, or as a minimum apply an account credit. Their attitude was obnoxious which didn’t help matters.

Paid for shipping to have products delivered. They delivered to a post office out of my town where I had to drive 30 minutes to pick up. Contacted them and they were no help, stating we show this delivered, too bad we can’t help you.

The French website does not accept any kind of payment.

The French customer service email address refuses all emails.

When you use the American email address, they are hopeless and refer you back to the non-functioning French one.

Overall, a company to be avoided!!!

I shopped at Benefit in Soho Oxford Street London today and spend a bunch of money. My sales attendant Matilde from Portugal was simply amazing! Friendly, helpful, knowledgeable and professional. No wonder I bought so much! I hope the company rewards such amazing sales persons..

The staff there are really kind and treated us so well! My brow service was done by Katie ,in central London, she was really sweet!

I ordered 12 items on April 30th but I only received 5 items,and they all came in a small cheap envelope without any packaging box or extra bubble wrap.

I immediately contacted customer service and sent multiple emails. The customer service promised will send the replacement within 3-5 business days. It has been two weeks,I have called a number of times and emailed them many times, but I have not received any response. Don't know what kind of service is this?

After reading reviews here, I know I am not the only one.

Very poor customer service.
Took days to respond. Had to send numerous emails! Extremely disappointed!!!!!

I love Benefit cosmetics. I discovered this company over 20 years ago, and there customer service is fantastic. I had a wonderful experience with a representative who was working at the Sephora location at Yorkdale. This lady was fantastic. I regret not knowing her name. She didn't have to help me, but she did. I was trying to find a product, but they did not have it. This woman went out of her way to try to help me. The other thing that really impressed me with Benefit Cosmetics is that they don't discriminate based on age. This woman is older, and Benefit Cosmetics should praise her. I am. This woman is an inspiration. Gives me hope that even though I am older that I still have something to offer this world. I love your company.