Ben Reviews 8,706

Ben works with GSMWEB as a business partner. I cancelled a contract within the statutory days with GSMWEB, the same day I contacted Ben to cancel the sim cart (which was included in the contract), Ben's customer service told me that it was GSMWEB who had to cancel the contract (I could not).
I sent all the evidence of the contract cancellation (including confirmation that the contract had been closed) to Ben. Not satisfied, Ben told me that I had to contact GSMWEB again because it was not enough for them to close the contract. The point is that my contract is closed, my responsibilities as a buyer are fulfilled, if you have problems with your business partner you have to solve them yourself and not ask the customer to do it for you. I am very disappointed with the lack of responsibility of your customer service and I am a customer of another sim card, but I don't think I will review the other contract I have with Ben.

The worst customer service. I have been trying to cancel my subscription for months since I moved overseas in December, and was consistently ignored. After multiple requests over a number of months, they finally cancelled my account, but ignored my request for a refund for the payment I made despite not having used the service. Now they continue to come after me for additional payments for a service which I had not been using and had been trying to cancel. The lack of communication is horrible, and I will not be bullied into paying for a ‘service’ I did not use and had been trying to cancel for months.

I recently switched to Ben Telecom, and I must say, I am thoroughly impressed with their service. From the moment I signed up, it has been a seamless experience.

First and foremost, their customer service is exceptional. Whenever I've had a question or concern, their representatives have been incredibly helpful and knowledgeable, resolving issues promptly and efficiently. They truly prioritize customer satisfaction, which is evident in every interaction.

In terms of network coverage and reliability, Ben Telecom exceeds expectations. I've traveled to various areas, both urban and rural, and have consistently maintained strong signal strength and fast data speeds. Whether I'm streaming videos, downloading files, or participating in video calls, I can always rely on Ben Telecom's network to deliver a smooth and uninterrupted experience.

Moreover, their pricing plans are competitive and transparent. I appreciate the flexibility to choose a plan that suits my needs without any hidden fees or surprises on my bill. It's refreshing to see a telecom provider that values transparency and honesty in their pricing structure.

Another aspect that sets Ben Telecom apart is their commitment to innovation. They regularly introduce new features and services aimed at enhancing the overall user experience. Whether it's the latest technology advancements or innovative apps, Ben Telecom is always at the forefront of providing cutting-edge solutions to its customers.

Overall, I highly recommend Ben Telecom to anyone in search of a reliable and customer-centric telecom provider. With their exceptional service, expansive coverage, transparent pricing, and commitment to innovation, they have truly set the bar high in the industry. Switching to Ben Telecom was one of the best decisions I've made, and I look forward to continued satisfaction with their services.

Obviously it’s the worst experience I have ever had with could never imagine.
Still by now can’t use the internet, there’s no Ben network in my area and also I actually didn’t need the sim, I only need subscription for my Lebera line. I did sim portability still no feedback. Ben has been the worst internet for me thanks

I really hated this provider so much. I used them for quite some time when I moved to the Netherlands but I found their platform super difficult to understand and eventually I switched. However having my number ported was the biggest headache because I was a day late. Their customer service contact times are so unbelievably long and their message responses are so sparsed apart. Then these customer service agents are never fully explaining the situation, and so now I am still paying for my subscription without even using their product because they did not clarify something during the number porting (which I gave up on because of the headache they caused me). Find any other provider please and don't waste your time with this one. Horrible service that stole my money.

They really scam you once you are in a foreign country. As soon as you put your internet on, without warning the billing begins. Before you know it, you owe them 200 dollars for 20mb. While at their own website you can buy 20gb for that money. Biggest scammers I have ever seen.

Mediocre internet coverage, unreasonable additional costs. With my renew plan after 5 years of being a customer I ordered a phone and did not receive it.

Terrible service and provider. I have been customer for years. Decided to go for a 2 year contract in 2021. Shortly after closing the deal, they raised the price. So I am paying more than expected stating they have the right to do so.
Today I see they have an offer for new customers so I went to check in their app if I'm eligible. I fell 3 cents short because their policy states that I'm allowed to modify my subscription only if the cost exceeds my current sub. I asked customer service if we could arrange something and suggested I pay what I'm paying now but get the offer. In the end the customer service basically said we can't do much so you'll just have to continue pay more but without the offer. To make it clear I'm currently paying 3 cents more than the offer but get less.

So new customers get VIP treatment but existing customers get thrash treatment. And they're allowed to raise the price however they like and you're allowed only if yours exceeds your current sub with no flexibility whatsoever.

This last one was the last straw for me. After the contract ends in a few months, I'm switching to another provider.

There are other providers that offer much better deal than ben.nl.

Thief company stay away !!! Over charge invoices. And alot of unrealistic invoices and charges that keep coming each month even if you pay on time !!!!

bought the SIM card few weeks back.

issue 1: got delivered at the door, asked the delivery guy to wait a second so i can get my passport to verify, 15 seconds later i come back and he left

issue 2: the i got my sim card 2 days later but it couldnt be activated. no one could help me and it took 12 days until they came up with a 'solution' to send me a new sim card.

issue 3: sim card is right now not working again since 5 days, no one knows what the issue is. i called customer service after being 25 minutes in the waiting line and they tell me to go to a shop here in amsterdam to get is resolved fast. i go to the shop and the shop owner says "Ben? Sim card? we dont do those things, this is wrong info"

issue 4: calling customer service again the next day and a woman says to wait so she can check with her colleagues how to solve the issue. waiting 18 minutes in the line until they hang up on me.

my experience with ben.nl

AVOID LIKE THE PLAGUE! Awful service, complete scam, will bill you for services not rendered because they know you don't have an army of lawyers to fight them. 10 years(!) after running away from them I'm still being harassed by them. It's unbelievable!

The postnl officer who bring my package thrown it to the ground Infront of my face It carried my new phone I am still thinking how happy I should be, Still waiting to see any side effects of that drop. disappointed

The service is good and people who helped me through Facebook was really good but the time to transfer the old number is too long. My plan was activated on Monday and just today I can use my plan.

i ordered a sim card january 2022, never recieved it and they want me to pay, its been a year and they still want me to pay 250 euros or they gonna send it to the recovering agency, this company steal from their custommer and gather all the money they can possible gather, worst mobile company ever

The transfer of my contract via Ben was a bad experience. The original contract was concluded on 31. Dec.during the day time and the service from Ben started on 2nd January during the afternoon hours. Two days without any service or internet during Old to New Year celebration, no messages- no calls- no internet, absolute blackout.

I have been Ben customer for over 10 years. Recently I decided to change from sim only to phone abonament and I wanted to stick with Ben. I ordered the phone but I couldn't receive it because it turned out that my passport was expired in the system (I couldn't update it and even though I showed old and new document, the courier didn't give me a phone, which turned out afterwards to be against the rules). I called the customer service: the lady there tried to update my document and cancel the order (so I could make a new one). She had troubles and forwarded me to another person who immediately said she have made a mistake which will cost even more time. This person tried to fixed it and I waited couple of days before calling again to check if it worked. I talked to two people: the first one said that the ordered was still not canceled and I couldn't make a new one. They forwarded me to the next person who gave me an email address to send a scan of a document (apparently the only right way to update it, which previous people didn't know) and advised to wait again for the cancelation to go through. During next weeks via e-mail I was talking to a person who assured me that the passport is updated (according to my scan), but when I checked on the website it was not there. I called again and I was told that there is still my old passport number in the system, moreover the data package with a phone I was trying to order for weeks is no longer available. The person was still not sure whether they can update my passport. Turns out that simple action of updating the document number was beyond capacity of multiple people from customer service of Ben. Their overal lack of competence costed me weeks of waiting and hours in calling time. At the end I gave up trying to extend my contract with them and I changed the provider. I am extremely disappointed.

After years of being a customer of Ben Nederland, I was surprised one day when my call to my 88 year old mom in America was suddenly cut off, literally mid-sentence. I then received a DM saying I needed to pay 75 euros via Ideal to restore my service. This made me feel like I'd done something wrong, or not paid my bill. Two months later the calls to America showed up, but not the 75 euros I'd already paid. Ben, your customer service is appalling, and your billing department is patently incompetent. Me? For 5 euros more per month I have unlimited everything from Vodafone.... And most importantly, I was treated like a human being! Ben.... You're a bust!