They are not interested in helping you; they just waste time, making everyone wait 1, 2, or even more months for their payment. Support is completely useless in this regard. According to their own T... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Had lots of issues and every issue they told me was technical issue. I had to request cash out twice as first time after 1 week I had email saying about a technical issue. I finally got my £5 but fro... See more
Company replied
They don't want to pay us for the shops we've done. They claim that they are aware of the issue and are working to fix it but this has been going on for over a year now. Customer support rarely... See more
Company replied
This app is supposedly a way to make extra money by taking on missions to take photos of restaurant menus, shop displays etc, but when you submit, they don’t pay out, and they lie that you haven’t inc... See more
Company details
Written by the company
BeMyEye provides consumer brands with a complete tracking and analytics stack to monitor their in-store performance.
Contact info
Piazza della Repubblica 32, 20124, Milano, France
- www.bemyeye.com
1.6
Bad
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
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This is a scam
This is a scam, they don't pay u. I did for them few task, they accepted it but i still waiting for the payment, is about 2 months . Of course they say some lies about technically problems but the only problem is that they scaming ppl. I thinking about legal action agains them. If u want join me, send me a massage.
26 November 2024
Unprompted review
Reply from BeMyEye
Hello Mateusz,
We understand your frustration with payment delays. We acknowledge that the current delays are unacceptable and are implementing solutions that need to be completed.
You are guaranteed to receive the funds you earned.
We will do everything we can to avoid problems in the future.
On behalf of the company, we apologize for any inconvenience this may cause.
Best regards,
BeMyEye Support Team!
They don't pay you!!
The app doesn't pay you. Period. I've been told my payment was delayed due to a technical glitch. That was months ago. When I speak to customer service, I get a terse response that basically says "we told you we're working on it" Clearly they aren't. Then they have the audacity to post new missions while many of us haven't gotten paid from missions done months ago. Please don't waste your time. Such a great idea for an app but a shady, lying company running it. There's no freaking way they couldn't resolve this by now.
30 November 2024
Unprompted review
Reply from BeMyEye
Hello Jackie,
Thank you for sharing your experience. We understand that payment delays affect our community members and we take this seriously. We are actively addressing technical issues affecting our payment system.
We are implementing several improvements:
- Improved payment processing system
- Improved communication protocols
- Clearer mission guidelines and feedback
We value your partnership and are committed to restoring timely payments.
Best regards,
BeMyEye Support Team
This app is a scam
This app is a scam. Bemyeye cannot give permission for photographs of employees or store layouts to be taken and police will be called for anybody trying to do this. You can not take a picture of another person without their consent under privacy laws. This app needs to be closed down. This is why they tell you to remain anonymous because if a shop worker like me catches you trying to take a picture of me I will be approaching you and telling you that you have no permission to take my picture and to delete it now or I will call the police. So you see it’s not the scammers behind Be My Eye that get the agro but the app users that won’t get paid what they are owed after spending a lot of time, 20-30 minutes looking like a suspicious person taking photos in a shop to which one man realised when we confronted him. After some abuse from him and him having to explain to me about Be my eye app as I had never heard of this before he did come back to apologise to me and that was the last I saw of him. And just read other peoples reviews about the money payments, there is none.
21 December 2024
Unprompted review
Reply from BeMyEye
Hello Christina,
The activity is 100% legal and there is no law prohibiting it.
You must remain anonymous at all times.
The rules imposed on suppliers regarding the prohibition of photography have no legal basis.
If a store employee prohibits you from taking photos or approaching the shelves with the desired product, you will have to: 1) take a photo from afar showing the employee working with products of this category, 2) take several photos inside the sales area (where the employee will not see you), which proves that you visited this store, 3) leave a comment in the mission that you did not complete the mission.
In such cases, the mission will be compensated.
Best regards, Bemyeye team!
I have a feeling they’re just scamming…
I have a feeling they’re just scamming people out!
Using us to do their jobs and based on no ground they can just “reject” the mission you have accomplished without paying you for it!
I did three missions yesterday which were pretty easy and straightforward—taking photos of isles in the smallest Tesco petrol station, a small convenience shop and a perfume shop in Bluewater. My photos were within frame and clear as water. All jobs were done identically it’s really as easy as 1+1… However only one out of the three jobs got approved. I tried to redo the Tesco job 3x times as they were rejecting the photos saying it wasn’t within the frame when it totally WAS! It really isn’t hard to take a photo of a square object within a square box if you
understand what I mean..
🚨I wasted my time and didn’t get paid.. whereas on their side, they definitely got what they needed from that job!
Let’s see now how long it’s going to take them to pay me £6 lol
I Wont be using this app again
17 December 2024
Unprompted review
Reply from BeMyEye
Hello!
Oh no, we are very sorry to hear that! Unfortunately, when missions are not completed according to all instructions, we really cannot approve them. Our clients only pay us for complete and correct reports, so we really cannot send them incomplete missions or use in any way the incomplete data you have collected.
We do not exclude that sometimes the approver can make a mistake, so we always want you to contact us with any questions or doubts.
For this, we have created a special form https://forms.monday.com/forms/c3c1e845f2e8bbd914260e5b07fd367a?r=use1
If you think that the incomplete or rejected ratings you received are not clear enough, we suggest you fill out the form with all the necessary information about your mission and we will definitely evaluate the situation again and be ready to help you as soon as possible!
Best regards, Bemyeye team!
Very good user experience
16 December 2024
Unprompted review
Reply from BeMyEye
Hello!
Thank you for your positive feedback. We are sincerely glad that you appreciated our application.
Your opinion is very important to us.
Best regards, Bemyeye team!
Terrible for cancelling your task for…
Terrible for cancelling your task for the most petty,pathetic and sometimes totally untrue reasons. Payments take forever, you wouldn't want to hold ya breathe whilst waiting,and for the Patrick, they've made trying to contact them virtually impossible. Nothing but a 2 Bob firm run by shisters.
1 December 2024
Unprompted review
Reply from BeMyEye
Hello Stephen,
We understand your frustration with rejected tasks and delayed payments. We have certain quality requirements from our customers that we must adhere to, but we recognize that we need to be more clear about these requirements. Regarding payments, we are working to resolve the current technical issues. You are guaranteed to receive your earned funds.
Please contact us at [specific email address support@bemyeye.com for priority support on your pending payment. We are improving our communication channels to better serve our community.
Best regards, Bemyeye Team!
Payments not made as stated
Agree with all the other negative comments on here! My payment has been at processing stage for weeks now. I don’t know how they are allowed to get away with service like this. Avoid this app at all costs
Update 22/12/12
Still waiting for my money and contacting the support email address gives no update - all you get is a generic response
8 November 2024
Unprompted review
Reply from BeMyEye
Hi Mitesh,
We acknowledge the delay in your payment and understand that this is unacceptable. We are working to resolve all pending payments.
Please contact support@bemyeye.com for immediate assistance with your payment.
We are committed to resolving this situation and preventing future delays.
Best Regards, Bemyeye Team!
I have been waiting over five weeks to…
I have been waiting over five weeks to be paid £105. Just keeps saying payment processing. Bemyeye does not respond to emails. Very poor communication.
24 November 2024
Unprompted review
Reply from BeMyEye
Hello Vicky,
We totally agree, payment processing time shouldn't take that long.
Unfortunately, we are currently experiencing some difficulties that are preventing the instant withdrawals you are used to.
We are working hard to resolve all pending payments.
For your pending payment, please contact support@bemyeye.com for priority assistance.
We apologize for any inconvenience this may cause.
Best regards, Bemyeye Team!
It’s a scam be careful they don’t pay
23 November 2024
Unprompted review
Reply from BeMyEye
Hello Laura,
Oh no, we are very sorry to hear that! We are not scammers and always fulfill our financial obligations.
We are very sorry that you have to wait for your withdrawal for a long time.
The delay in transferring funds is due to technical issues.
We are working on solving the current technical issues
You are guaranteed to receive your earned funds as soon as the issue is resolved.
Please contact us at support@bemyeye.com for priority support on your pending payment. Unfortunately, we are not always able to respond promptly, as we are working with a queue of applications.
We are improving our communication channels to better serve our community.
Best regards, Bemyeye team!
Over a month waiting for payment
Over a month waiting for payment. Not mention that I had to buy some products to compete missions. So I spend my money my time and didn't got paid. Awful scam!
21 November 2024
Unprompted review
Reply from BeMyEye
Hello,
We are very sorry that you have to wait for your withdrawal for a long time.
Unfortunately, the delay in transferring funds is due to technical issues.
We are working on solving the current technical issues
You are guaranteed to receive your earned funds as soon as the issue is resolved.
Please contact us at support@bemyeye.com for priority support on your pending payment. Unfortunately, we are not always able to respond promptly, as we are working with a queue of applications.
We are improving our communication channels to better serve our community.
Best regards, Bemyeye team!
What a shame
What a shame. I've earned quite a bit of money on this app and done lots... however my last payment has not gone through and is stuck as "payment processing" it's been like this for months now, so I can no longer use the app. There are other apps out there which have a much beyywr interface and are more user friendly. It looks like BME does this a lot unfortunately
13 November 2024
Unprompted review
Reply from BeMyEye
Hello,
We are sorry to hear that your experience with us did not meet your expectations.
We completely agree that payment processing times should not take so long.
Unfortunately, there was a technical glitch that caused the delay.
We are implementing system improvements to address current technical issues. You are guaranteed to receive your earnings as soon as the issue is resolved.
Please contact us at support@bemyeye.com for priority support on your pending payment. Unfortunately, we are not always able to respond promptly as we are working with a backlog of requests.
We are improving our communication channels to better serve our community.
Best regards, Bemyeye Team!
🤣🤣🤣 Payment processing... 🤣🤣🤣
App was good! Live In a populated place so missions are abundant.
I stacked up quite a bit with them.
Too bad I'm also getting the payment processing issue rip...
It's about to be two months for me!
Which is tragic cause it was such a easy process and I also
found my missions successful and approved on the first try
Luckily there are other apps that pay way more instantaneous and offer just as many opportunities or even more! ☺️🤟
ESPECIALLY IF YOU ARE GOOD AT THE WORK 🥇🥇🥇
ESPECIALLY IF YOU ARE GOOD AT THE WORK 🥇🥇🥇
ESPECIALLY IF YOU ARE GOOD AT THE WORK 🥇🥇🥇
Don't waste your time like I did!
TRY THE OTHER APPS
TRY THE OTHER APPS
TRY THE OTHER APPS
Some have you cash out in minutes!
😎😊😁
9 November 2024
Unprompted review
Reply from BeMyEye
Hello,
Thank you for your feedback. Your opinion is very important to us.
We are very sorry to hear that you are having to wait a long time for your withdrawal.
We are currently experiencing technical difficulties that are preventing the instant withdrawals you are accustomed to. We are working to resolve all pending payments.
For your pending payment, please contact support@bemyeye.com for priority assistance.
We apologize for any inconvenience this may cause.
Best regards, Bemyeye Team!
Do not work for this shambles of a firm.
You will have a sizeable number of your claims rejected for menial reasons, often untrue. They make challenging their decision so complex and time consuming, that it is not worth the effort.
You will not get paid for weeks or months. They will claim 'slight delays' or 'technical problems' as reasons to delay your payments. These excuses will be recurring and not a once off.
The reputation of the end clients that contract with BeMyEye for this mystery shopper work is no doubt being negatively impacted by BeMyEye's practises.
The true nature of BeMyEye needs to be put out there for all to see.
4 November 2024
Unprompted review
Reply from BeMyEye
Hello Gary,
Thank you for your feedback.
Unfortunately, when missions are not completed according to all instructions, we really cannot approve them. We have certain quality requirements from our customers that we must comply with.
As for payments, we are working to resolve the current technical issues. Please contact us at support@bemyeye.com for priority support on your pending payment.
Best regards, Bemyeye Team!
They stopped paying for completed…
They stopped paying for completed tasks. Please be very careful. Payment should be sent within 3 days, but I've been waiting over 14 days, and it’s still 'in process.' This seems very suspicious. A legal complaint has been filed with Google. This app should be suspended from the Google Play Store. Emails sent to app support are ignored, as usual.
25 October 2024
Unprompted review
Reply from BeMyEye
Hello!
We do not refuse to pay. The company always fulfills its financial obligations.
For your information, the company has been on the market for more than 10 years and always fulfills its financial obligations.
We are just currently having difficulties with providing instant / continuous withdrawals as you are used to. But payments are still made, albeit with a slight delay. In the near future, we plan to return to the previous mode.
Thank you for understanding!
Cashed out £63.30 2 weeks ago
Cashed out £63.30 2 weeks ago, still haven’t received payment, you contact them through the help pages and they just never get back to you!
18 September 2024
Unprompted review
Reply from BeMyEye
Hello!
We apologize for the delay in withdrawing funds, but this can happen. In this case, the delay due to which we were unable to replenish the corporate account in a timely manner arose due to technical reasons.
The problem has now been resolved and the transfer has been completed.
Do not waste your time with this app
Do not waste your time with this app. They are not sending payment and not responding to messages.
1 October 2024
Unprompted review
Reply from BeMyEye
Hello!
We are sorry that your experience with us did not meet your expectations. Every day we work to improve our service.
We apologize for the delay in withdrawal of funds, but this can happen. In this case, the delay due to which we were unable to replenish the corporate account in a timely manner arose due to technical reasons.
The problem has now been resolved and the transfer has been completed.
The processing time for requests may be increased due to the workload of the support department.
Ultimately, no request is left without attention.
No payment…
As per other reviews taking far too long to process a payment. Ap easy to use but shame hard to contact, no response from email contact regarding lack of payment! This has really put me off.
1 October 2024
Unprompted review
Reply from BeMyEye
Good day!
Unfortunately, there is a delay in transferring money due to technical problems. The problem will be fixed soon and you will receive your earned funds.
We apologize for the inconvenience.
Sincerely,
BeMyEye Support Service!
My issue with the app is payment
My issue with the app is payment. The tasks are fairly easy and yes they are strict about the photos. Once they said I did not take a correct picture only for me to go back and it was correct. I have been paid by them once and it came within minutes via PayPal. My second payment that was available to withdraw has been processing for over 2 weeks. They just say they are having technical issues and will finish processing in a few days. That was a week ago. I do not recommend until they fix their payment issues.
28 September 2024
Unprompted review
Reply from BeMyEye
Good day!
Unfortunately, there is a delay in transferring money due to technical problems. The problem will be fixed soon and you will receive your earned funds.
We apologize for the inconvenience.
Sincerely,
BeMyEye Support Service!
Ok-ish app to make some extra money but not when the payment is delayed
I've been waiting for my payment for two weeks. They said there are some technical issues, but I'm quite suspicious of that.
The app overall works as promised, though with some flaws:
- It's quite hard to get your first missions approved when you start using BeMyEye, but after a while, you get the hang of it. Once you've completed around 15 missions, you might have only one mission where they ask you to redo a part, like retaking photos, which is fair.
- The BeMyEye app, at least on iOS, is quite buggy and crashes randomly from time to time. The UI feels outdated and isn't very user-friendly in my opinion, but I've seen worse apps. The translation into my native language is poorly done. Also, some stores are incorrectly placed on the map, and despite reporting it, they haven't fixed the issue.
- I’ve been paid out once so far, but now on my second request there’s a "delay" that makes me uncomfortable, leading me to question this app and leave a 1/5 review. I will change it once I get paid.
- The support is there. They seem to be quite flooded with questions and after 2-3 business days they respond with a general copy-paste which might feel quite flustering.
Update 23rd Oct 2024:
I've received my money as promissed, it took about 4 weeks to receive my money on paypal which was supposed to come within minutes. Their communication was really poor, but well I received the money eventually. As they've said - they paid out everyone since they started (but not mentioning all the delays they had). Overall - if you don't need the money ASAP I guess it's a valid app to make money.
23 September 2024
Unprompted review
Reply from BeMyEye
Hello!
Thank you for your detailed review of your experience and your feedback.
We strive to improve the application every day and take into account the feedback of each of our users.
We are very sorry that you have encountered a long wait for payments. At the moment, we are experiencing difficulties with the instant/continuous withdrawals that you are used to. But payments are still made, albeit with a delay. In the near future, we plan to return to the previous mode.
We are also very sorry to hear that you had to face technical problems in the application. We hope that this will not happen again.
If you have found errors, and our advice published in the FAQ questions did not help to solve the problem, please send a request from the application section "technical problems" describing the problem in as much detail as possible and, if possible, attaching a screenshot so that we can see the problem and help you as quickly as possible.
Alas, but we cannot always respond promptly, as we are working with a queue of applications.
In any case, not a single request to the support service remains unanswered.
Best regards, the Bemyeye team!
It's a scam
It's a scam. They use your pictures and pick on pictures sent by you. They will never pay you anything and create a negative report. Avoid like plague
24 August 2024
Unprompted review
Reply from BeMyEye
Hi,
Our company always fulfills its financial obligations.
We pay only for successfully completed missions.
If the task was not completed according to the instructions or with violation of the instructions, we cannot accept it and pay accordingly.
We must strictly adhere to our approval criteria.
This is a feature of what we do, and we discard all data from unfinished and rejected missions.
To avoid mistakes, you should always carefully study the instructions before starting the test and fulfill all the conditions and requirements specified in the task."
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