Bella Italia Reviews 

Took my parents here recently as my mum really liked the lasagne . Sad to say the food has changed in quality . The lasagne tasted cheap and nasty . Really disappointing . We won’t be going back . There are so many other restaurants in Norwich to choose from, Bella Italia need to be careful .

Bella Italia is not what it used to be. Ordering food & drinks via an app in the restaurant is not what we expected. Once we had managed to work the app after it had crashed a few times we were then told the lasagne was out of stock...
Not ideal when this is part of a very limited set menu.
There was one member of staff roaming the floors and it was difficult to get there attention/input,so rather than having to keep tracking them down we decided to save out money & eat elsewhere. We wouldn't return to this restaurant again.

If I could give zero I would. Customer service is terrible. Toilets were filthy. Food very low quality. Menu not accurate. Petty argument about use of vouchers. Will not be going again. Use local business not the national food factories. Head office not responded to complaints, obviously not bothered.

This is unbelievable. Poor customer service and the food took 1 and a half hours and an hour for starters. Everyone was starving and by the came out it was cold. Big disappointment

We visited Bella Italia Bluewater. Really enjoyable experience. We were served by Adel. Very good knowledge and recommendations for wine and mains. We definitely be back

At coventry belgrade plaza the food was hot and ok...my main concern was the manageress who was ignorant to the extreme...not capable of running front of house bordering on rude/ obnoxious...really should have more training and not allowed back until good manners are in order...she really did not want to be there.

Bella Italia Manchester Sanford Quays service, staff, speed and general experience was shocking on Saturday 17th December. The restaurant was quiet but the service was very slow, so much so it took over 1.5 hours to get our main, which made us late for a show and had to take our deserts in boxes as take away. Ice-cream as take away doesn't work by the way. Also the attitude of the staff was shocking. Directly rude, not helpful etc. 100% would never go again. Stay away!!

Ordered spaghetti bolognaise, received pasta covered in what can only be described as a jar of passata, no mince in sight! Hubby had carbonara, just tasted of salt. Gutted for the price we paid. Were sat near the till and the amount of dust and cobwebs were very off putting too!

Food is bland and service crap - won't return again.

Mixed bag in terms of service. The manager at the front I suspect was busy but seemed to be very good at ignoring people. Told to order in the app, but wouldn’t work. Then served by a friendly member of staff.
Clearly team are struggling and could perhaps do with some more help.

They are short staffed at Bella italia. Staff are smashing it so good things not available but doing so well really management need to get act together and support staff

We were a party of 5. We have been many times before and enjoyed the visit every time. The service is always good. We had bottomless brunch. Best one in Sheffield. We had a really nice 2 course meal. My spaghetti bolognese was lovely and cookie dough ace as a pudding. The service was lovely. A really enjoyable afternoon with plenty of Proseco

Sheffield St Pauls, no ambience, poor quality food. If you love your food don’t go here. Waiter service very good though.
That’s why I gave it two stars. Otherwise would be one star.

Fantastic food and service. Couldn’t thank Bogumil for a better experience highly recommend in London South Kensington

Portsmouth Gunwharf quays. Food awful, service not interested.
Basic Italian food butchered for high prices. Avoid. I wish I’d taken a photo of the bruschetta - tomatoes literally thrown onto soggy bread. My salmone was dreadful, salmon sitting in bean soup in reality. The waiter asked if my daughter would like to have the food she hadn’t eaten boxed up to take home - no, she hadn’t eaten it as it was vile. I’ll not ever be going back.

Today we visited the Dudley restaurant. The food was awesome. They have some great new items on there menu. The restaurant was welcoming and very clean. They have this really cool robot that delivers your food to the table. I’d recommend a visit just to see that to be honest. Kids will be amazed.

The service was good too, but Beyoncé went above and beyond. She checked to see if we were happy with our food, when we got our starters and mains. I had mentioned when ordering I would like literally 3 plain pieces of pasta so I could give it to my daughter who is weaning and it had been forgotten when our food arrived. She was quick to notice that it was missing from the table and went to the kitchen and made sure my daughter could have something to snack on whilst we ate. For me that was everything. Even thought my daughter is a baby she still made sure she was apart of our dining experience. Beyoncé is a very well mannered and polite young girl. You need more staff like her.

We will be back no doubt!

If I could leave no stars I would

Waited ages to be seated then again for drinks when we finally placed a food order the pasta dish had all water at the bottom which we couldn’t eat and sent back as a diabetic I had to eat some garlic bread so my sugars didn’t drop and we decided to go else where.
We were then charged for drinks we didn’t drink and deserts we didn’t even get what a total joke!
Won’t be coming back to riverside in norwich

Visited the Leicester Square branch with my kids and having just left, realised that my daughter had forgotten her water bottle at the restaurant. We were unable to return as we were already at the theatre but I tried repeatedly to phone the restaurant. Was passed from one annoying recorded message ( designed to make you think that you’re speaking to a human), to an answering machine telling you to try again later. Over the course of the coming week I tried to call dozens of times (no exaggeration), in the hope that I would be lucky and actually speak to a human being. However, no such luck. Eventually, I managed to visit the restaurant in person, by which time the staff denied all knowledge and dismissively told me it must have been “stolen”. I wonder what is the point of having a telephone number at all. The whole system appears to be designed simply to frustrate anyone trying to call them, by firstly making the first answering machine to appear human, so you end up going round in circles a few times before discovering that the person at the other end keeps on misunderstanding your question because it’s actually a machine, and then when you ask to speak to a human, you just get another machine which doesn’t allow you to leave messages but just asks you to keep on trying to call back in the vain unrealistic hope that you can ever speak to a person. You cannot have designed it to frustrate customers more if this were the intended purpose!

Visited Cambridge Leisure Park branch, three adults three children. Food was good and staff friendly and welcoming. However the toilets were disgusting! Apart from the fact they are in dire need of renovation the smell was awful, both the gents and the ladies. Sadly, this has put us off returning, which is a shame as ideally located. We reported this to staff who said it was a common complaint which had been escalated but no action taken. This is the only reason for the rating not being higher.

Myself and my partner decided to come here for lunch in Edinburgh, as it stated some foods can be made vegan. We asked for certain dishes to be made vegan, when the food came out the pasta wasn't very hot and noticed that the portion size was half the size of the normal sized ( non vegan) dish. I sat back and watched everyone else's orders come and the portion was much larger. Very disappointed by this as it isn't exactly a very cheap place to eat for what we got.

Really wouldn't recommend any vegans going here in the future.