Bell Reviews 2,474

... I would have not switched from Rogers (not perfect but better customer service - at least they never offered a promotion after not being able to solve an issue).

I would have gotten over the fact that I wasn't advised that this autopay is different from preauthorized credit card payment, if Bell was capable of processing payments correctly.

My bank account number starts with 3 zeroes and all must be included when routing payments. While I raised a question several times with all customer reps including (allegedly) accounting, Bell's system is deleting 2 of them and naturally can't process the payment. But they don't hesitate to send you e-mails for NSF because they can't process payments.

After upgrading our devices, Bell asked us to return the old ones. I returned two devices at the Bell store without any issues. The third device couldn’t be processed in-store due to a technical problem, so Bell instructed me to send it back through Canada Post.

I followed their instructions exactly — and that device was never found.

Despite this, Bell charged my account almost $700. I called multiple times and kept getting different answers: one day they said the device was received, a few days later they said it wasn’t. After all the back-and-forth, the issue was never resolved.

After many years as loyal customers paying hundreds of dollars every month, this experience has been extremely disappointing. I genuinely feel scammed, and it’s clear to me that it’s time to move on from Bell

I am writing to express my disappointment regarding the lack of clarity about the iPhone I received from your company. When I got the device, I was never informed that it was provided under a lease agreement. For the past two years, I believed that the iPhone was my own device.

It was only recently that I was told I had to return the phone, which came as a complete surprise and caused me inconvenience. Had I been informed clearly at the time of receiving the device, I would have managed my expectations and planned accordingly.

I kindly request that you review this situation and provide an explanation as to why the lease terms were not communicated clearly because otherwise it is misleading.

Thank you for your attention to this matter. I look forward to your response.

I contacted a bell rep on Dec 12. I had issues with the email tied to my tv account.. of my own making..the woman was professional, patient and helpful. The information led me to be able to resolve the issue.

good morning, I called Bell this morning, I was sitting at 1.5, he took me for 45 minutes and hung up, it's not professional, I don't know who works there

Terrible customer service. You go on the Bell Aliant website, call the number and get Bell. Then an infinite string of morons will transfer your calls until you finally give up. Do not get Bell if you live in the Maritimes. I regret switching. They screwed up the installation and now that I’ve had it working for a week it’s already broken. All of their employees either don’t speak English or are so lethargic and depressed they can’t muster the brain power to do anything but transfer a call to someone equally as useless.

When I first got Bell, I got the bundle package that included internet, TV and home phone. Even though I don't have a home phone, they told me this was the best price, and I didn't need to get a phone. A few months later I noticed quite a significant increase in my bill and when I looked at each service I bought, I noticed that my home phone went from $10 to $56 month. I noticed that under the home phone option there were 3 choices, they automatically have been charging the most expensive choice with long distance, etc, knowing I don't have a phone. I changed it back on my own , then there was a change fee on my next bill to which I was not aware. When I called to rectify this, it took over 30 minutes just to cancel a charge.

Set up on our business internet with a customer service rep. I called a week before to confirm the installation only to be told that "the customer" cancelled the order? I DID NOT CANCEL. I had to call back & go thru the EXACT same long long call again. The internet gets installed & now the connection is NOT stable. I called the business number & keep getting put on hold for hours. I have had the service for less than five days. Why is this company SOOOOO horrible to deal with??

This company and their Customer Service, totally suck. They lie and bill your bank payments you were told were waived.

should be 0 stars. recent experience with ai AWFUL. Terrible CS. Greedy executive of a failing company. 0 stars. A Canadian company that still offshores. I guess the exec and BOD did not get the message ( while still collecting pay raises) boycott BELL...its exec and BOD. worst CS experience ever. bell cs did not accept verification code probably illegal

Recently, I contacted Bell because my building does not have Fibe. I have been asking them about this for the last five years and they have previously told me it’s not available in my area. The truth is that the building‘s wiring or actually the buildings bell boxes just need to be updated because I recently found out I have Fibe TV. So not only did they lie, but they are unwilling to fix the issue

I am not satisfied with Bell at all. The network coverage is very poor, and the signal is unreliable. On top of that, they keep increasing the prices every month without any reason. My experience with Bell has been very disappointing, and I would not recommend them.

Alexander Bell would be so disappointed to see what a horrible company Bell has turned into. No care for clientel support, incompetent technicians, not-user friendly.

If I could give Bell a negative rating, I would. Extremely frustrating because we have been with Cogeco for years and never had an issue to this extent.

Four days ago, a Bell technician came to our house to test the internet, not set it up (because they refuse to do that). We changed our internet because of a phone plan bundle deal. My entire house has been without Internet for 4 days because Bell technicians and online service agents are incompetent and do not know how to
1. listen to the customer
2. turn off a specific line when there are multiple
3. connect an address specifically
4. general aid

My father has spent over 18 hours in the last four days on the phone and on hold with Bell trying to fix the issue. Today, they told him that he had a bad router, and needed to go pick one up from the store to fix the issue, so he did. When he got home, they had the NERVE to tell him he hadn't had internet service activated EVER, and he needed to go pick up a router. My dad is literally holding the router in his hand while they told him he needed to go buy another one.

My dad said okay, hung up and immediately called Cogeco to reactivate our Internet plan. Bell is a joke.
I would NOT recommend Bell to anyone ever.

FUN Fact: years ago, when Bell was installing Fibre Optics in my neighbourhood, they cut our Cogeco internet line while we were away on vacation and when we came back, we had no wifi for over a week. Bell refused to fix the issue, telling us to contact Cogeco because we were not customers.

I cancelled my Bell Business account on September 10, one day after my billing cycle date on September 9. However, I was still charged for an additional full month on my final bill, which is unacceptable. The support agent I spoke with was also not helpful.

In addition, I was charged for data roaming even though my roaming was turned off while travelling. My usage shows only 0000.1 KB — which I don’t understand given that roaming was disabled — yet I was still billed a flat roaming charge.

I wanted to give a 0 rating. worst experience. Cheating in the name of policy

If I could rate lower than 1, I would. Do NOT GET BELL anything. horrible customer service.

If I could give 0 stars I would. The service lacks so much in every single aspect it's absurd how it manages to stay amongst the biggest internet companies in Canada. It's been more than a week since we've had the internet installed and still haven't been able to access it. We've called and changed the modem in hope to fix the problem but we're found with the same issues, so we decided to call again in hope to fix the problem one more time, and use the expensive service we're paying for. For starters, in a Sunday afternoon, I was put on hold for 1 hour before finally being transferred for an agent, that was unwilling to listen to what the problem was, and just repeated the same protocol that did not work the last time I called. He was trying to find excuses instead of resolutions. After 40 min on the same process that does not work, we finally managed to get a technician scheduled, after being laughed at and dismissed as if we had no idea of what we were doing. I hope to get this fixed soon, but I would NOT recommend to anyone considering Bell.

Spent 5 hours waiting to set up my app and voice mail. I'm still on hold. I've been on hold for 1 hour and counting after getting called back from the call back system.
I wouldn't recommend this company to my worst enemy. Unfortunately I signed a 2 year deal, I will not be repeating this mistake.

I got Bell Internet for my mom’s house in September 2025. It worked for only a few weeks before the service started failing repeatedly. My mom lives alone and depends on the internet, so every outage is stressful.

Each time, Bell makes me repeat the same basic troubleshooting steps and drive to her house. They had me replace the modem multiple times — three times in total — yet the problem keeps coming back. Even the most recent modem didn’t work right out of the box.

When I asked for a technician to check the line properly, Bell refused unless I paid a $75 fee. When I asked to cancel the service because it’s unreliable, they said I would have to pay a penalty.

I’ve spent hours on the phone, hours driving to their store, and I’m still on hold as I write this. The service has been completely unreliable, and the support has been extremely frustrating

I'm tired of this nonsense and Bell like all other Telcos, plays the game of raising your monthly bill even IF you're locked into a 2-year plan. Yes I'm aware that for my internet, even though I haggled with them this past summer for a fixed amount, not long after I received an addition in a monthly statement (bill) that it would be increasing $4/month. At the time I discussed and negotiated a monthly amount, a previous 2 year one was expiring and I had tv and internet. For the negotiations I stated that I no longer required their TV services AND HAD spoken to other Telcos and got an option of a better deal with 2 of them. So, roll the dice Bell, see if you can match it or lose me for good as I WAS fully prepared to jump ship ASAP as my situation was a lot better than other customers might have. Past few months paying that amount as agreed to BUT of course not long after I renewed for the fixed 2 years at the agreed-upon price, no surprise and something I missed. "November 1st, 2025 prices are increasing...." They of course did their part-what's required of them BUT now with even a few dollars of an increase, once again, I'm going to re-start my quest of obtaining service elsewhere and yep, there are those other companies that will beat Bell's price(s). The point to make is thus: they agreed to match or beat another provider's price so I stayed with them. As a long time and consistent payer of monthly bills, it does not seem to matter to such companies. Want to know why they consistently raise without fear, your monthly bill? One thing to note and it's something I have stated to them on many occasions "perhaps IF you actually did what you state you do and nail all those who default on their bills and end up owing you THOUSANDS, maybe don't allow them to rack up charges for a number of months so when such pathetic and irresponsible customers still end up defaulting, the rest of us aren't saddled with increase." I know for a fact-many examples actually, of so many who burn their Telcos. Get services shut off at the address, someone else acquires another account for same address. Sure, that person might currently (at that time) be of neutral or good standing for "credit" but that in itself is pathetic to allow the same household to continue with the same services. The home itself-be it rental or owned IF no change in lease or ownership at the top, should be denied service! The few bucks I'll now be paying is a small amount but as many others have opined online and elsewhere about the practice of Telcos (Rogers, Telus, Bell etc.), promising one thing and then slyly doing something else as if you being stuck with the provider makes it okay since you can't really often switchover to another that easily. Personally, I don't use their email services, I only have Fibe Internet and FINALLY I'm going to ditch this company. Is there a better option with Telus Or Rogers? Of course not but for other wholesalers, perhaps it's time to give them a chance and at least lower the revenue stream for the above. Cutthroat and Dog-Eat-Dog are terms I like, when you cut some of their profits, it may seem small but eventually it adds up. All I want for such providers is for them to lock in what they promise and 2 years isn't a long time but it's the nickel and dime, petty nonsense that really bugs me. I'm not alone, everyone knows that they conduct themselves in this dishonest way but then they advise "well, it is in the terms of the CONTRACT so too bad....." MY monthly price DID increase, it was NOT an increase for equipment. In the event that terms at the bottom or end of a policy or contract declare anything about increases, from what I heard a while ago from disgruntled customers, their monthly price remained the same but the equipment wasn't exempt from the tactic. Without said equipment you wouldn't be able to use their service(s) so basically, you're stuck and held to ransom. DIRTY way of doing business and no wonder why so many now try to figure out which of the services they don't require, thus offering somewhat of a push back against dirty practices of such providers.If you can do without some of the offerings, do so, cancel them, use only what you need, somehow force them to perhaps honouring something like a 2-year plan. The principle here is that NONE of them fully honour it and of course have set it up so that they protect themselves. I have no objection to price increases as businesses have increases for their own costs as well but if they're going to do it in the dirty way they're currently doing it and have done so for decades, then they should not even have a 2-year term offering, for example. More honest way is to just advise "this is your price today and for the month, we just might increase it next month and if we do, just suck it up and don't bother complaining to us since hey, like it or leave!"

If I could give them less than 1 star, I would have, and it would be entirely deserved.I had made the request at a Bell kiosk for two lines after consulting an attendant. She mentioned service fees for each line only after the request had been initiated. I cancelled immediately and the attendant confirmed it to me. To my surprise, I received a full invoice a week after the event. It took almost four interventions for me to get verbal confirmation that the invoice would be credited 30 days after the account was opened. I only requested this confirmation in writing, since the invoice is official, I wanted an official credit note or official confirmation that the invoice would be credited. I encountered the arrogance of a senior Bell officer who very coldly told me that he would not provide written confirmation and that was the end of it. What kind of company is this? They only give you verbal information, and you have to figure things out for yourself. Obviously, with their shaky and indifferent management, I have doubts about the procedure and whether they'll even credit my bill. It will have to go further. My advice, don't even get close to Bell Canada, they are a mess