Beliani.dk Reviews 

Udemærket service

Extremely disappointing experience.
-Item ordered and paid
-item delivered to the wrong address
-one week of everyday calling customer service to try and get it delivered, only to hear same promises every day
After another week of waiting for them to solve it, I send an email to request either money back or the item to be finally delivered only to be told that it cannot be delivered and refund will be done when they get it back. Don't you think customer should be informed???
When exactly is money going to be back to my account?
Poor business ethics, poor customer service, no information sharing.
Thank you Beliani but never again.

Love! Everything is really great quality for the price, and it all looks really stylish. I couldn't be more happy.
I had a few delays with items here and there, but customer service has great communication and was so helpful.

Perfect, fast delivery, different furniture and lamps, shall absolutely shop there again.👌👌💪

very good produkt, and very good service, when I damaged the product during assembly, they send me a new produkt very cheap, and vith free shiping

Very good quality.
Fast shipping. Nice professional service.
I highly recommend!!!

Horrible scam company - stay AWAY!
Placed an order with them for goods which where supposed to be on stock. The charged my credit card right away.
When the goods where not yet shipped after 12 days I cancelled the order by email, as instructed on their website. I received an autoreply, that they would reply me within 5 days. Due to this we called their customer service in the morning the next day, here the employee confirmed that the order was cancelled, and that we later the same day would receive a confirmation for the cancellation.
5 hours later we receive an email informing that the goods have now been shipped...Seriously!
Again I contacted customer service, and they replied that I had cancelled the order after the goods were shipped, and due to this I have to pay a 70 Euro cancellation fee. It is simply so far out. I both have an email and an autoreply from the day before, proving that I cancelled the order they day before the goods where shipped, just as we spoke with the "customer service" in the morning, who also confirmed the cancellation.
I have tried calling their headquarters, but you just get forwarded to the local department who are the very same people who say they will deduct 70 Euro from the refund.
I have now involved my lawyer and she suggested we called the customer service together, making a recording of the call, as we will take legal actions in case this is not solved.
Legally I have to inform the counterpart that I am recording the conversation, which I did. But as soon as they heard I recorded the conversation, they hung up. We tried two times, with the same result. So it is very clear this is a company who does not care anything about consumer rights. And as they take the money from your account right away, when you place the order, they are holding all the cards, and they know this and act accordingly.
I will however take the necessary legal steps, to stop this company from ignoring basic consumer rights and EU legislation.
NO NOT place an order with this company!

Om the website it said that the item was in stock and that it would take a maximum of 4 working days before we received it. We therefore chose to order from Beliani as we needed the product as soon as possible. After 4 days, we still had not received confirmation that the item had been delivered. We tried to call several times but no one ever picked up the phone. Ended up emailing instead and was told that the item was not in stock and had to be ordered home first. We were told that we would receive the item in 6 business days. After several emails back and forth and several delays and new promises of delivery dates, it ended up taking 3 weeks before we got the item.

If the company had been upfront and told us it would have taken this long we could have just cancelled the order. Instead of constantly getting told new dates for delivery. Really poor service. Also if you have a phone number on your website it should be monitored. We phoned so many times and no one ever answered which just added to the frustration.

We have had the product for a few months now and are very happy with it. But we would never order from Beliani again as the experience was really frustrating.

I bought 2 outdoor storage boxes which were delivered on July 30th. Both boxes were missing a part and had a part that was included twice. In the large box, the wrong part could be used as a substitute but not in the small box. I reported the missing part on Aug. 2nd and today, Aug. 28th, I still have no idea when or if the missing part will be delivered. A recap of the excuses:
- Aug. 4th: we normally ship on Wednesdays but this week we won’t ship. It will be sent on Monday Aug. 10th
- Aug. 12th: the warehouse has a little delay. Expect to receive it in a few days
- Aug. 13th: it will be shipped before the 19th for sure
- Aug. 21st: Warehouse mistake. It will be dispatched on Aug. 26th
- Aug. 27th: Warehouse mistake. They have written to the warehouse and await an answer.

Meanwhile I have read reviews on TrustPilot (should have done this before…) and I can see I am not the only one with this kind of problem. I strongly recommend that you read the reviews carefully before ordering from them.

Update Sep 5th: We have received the missing part.. a month after reporting it was missing. Spontaneously I thought it was a used part because a corner was folded (it’s in metal) and there seemed to be no protective film and many scratches. While mounting it, we found out that there was in fact a protective film and most scratches were on the film itself. So apologies if anyone has seen my update yesterday. I am glad this bad experience is over.

Easy website to use. Shipping to Denmark was no problem, received item in great condition.

Fast delivery to Denmark and good quality produkt. We Will definitely Buy from Bellani again👍👍👍👍👍👍

The website is easy to use and straightforward

First, the delivery of our goods was not communicated properly. Even though I chose a specific date when ordering, they sent an email saying it will be delivered earlier. Then I received another email from them in the spam section (luckily I noticed it) that the previous mail was faulty and the goods will be delivered on another date. So we waited again and no delivery happened. Turns out they didn’t want to deliver because one of the goods was not in stock, even though I specifically marked when ordering that I want to receive all the other goods anyways. So I called customer service and they promised another date and that the driver will call 30 minutes before delivery. Driver called when he was already at the address, even though it takes me at least 15 minutes to drive there. And now the goods that were not available back then are delivered by GLS to a completely different city’s package shop. What a mess!!! Terrible experience.
The goods themselves are very bad quality (I’d say Made in China quality) and very overpriced. Sofa is too firm and already creaks and squeaks after few weeks use. Also there was no instruction where to find the sides And legs of the sofa when assembling. Turns out they were under the sofa. The bed we ordered didn’t have all the parts, the lamp’s electrical connection was damaged. Overall, would definitely not recommend this company. After this experience I don’t believe in online shopping anymore.

Don't buy akacie wood outdoor furniture here...I bought a swing and used it just 1 season stored it away from frost in winters. It has got 3 parts changed right after buying in a new piece. And now it is getting fracked from many places. I registered a case after multiple tries as Company is totally irresponsible never bother to reply emails and most of the time fails to answer calls. It is almost 2 months I clearly mentioned while registering case that I took care of product properly. After multiple follow up I was told on phone that their product expert thinks it was due to improper handling. It should have been given oil coating right after buying? I was planning to oil this year 1st year after using just 1 season post buying but from 2 months no one is adressing concerns. How on earth is that possible what I think bad quality product and to fool people. The company thinks every one is busy these days no body will have time and energy to follow up and in mean time 2 year period will be over and then we will wash our hands. Even direct mail id of the contact person is not answered after multiple follow ups. Stay away. Strongly not recommended.

good product , nice customer service

I Got of compliments about the things i bought here in Beliani for my Home ❤️

It's truly a shame that their customer service and general transparency with customers is a big zero because their products are quite beautiful, and I am happy with my purchase. However, it was stated when I bought it, that it was ready for delivery and it would take a week to deliver. My item was received a MONTH after paying for it (and was only sent when I called customer service around the clock.) Their service is the worst I have ever experienced, everything is slow, it's evident that they don't really care about customers. Only positive thing about this company = its products, but it's simply not worth it with the horrible treatment.