Beliani.co.uk Reviews 

Beliani is a fanatic retailer. 5* service
Lots of choice
Great value and quality chairs are beautiful and made so well
Exceptional company and site so easy to use and delivery options are such a plus
We be using this retailer again

This whole week was about buying furniture for my whole apartment and I’ve been making a list and shopping carts. But, this is the 11th time today I’ve had to hear the cringey song in the advertisement that keeps coming up on YouTube. The singer sounds distressed and it seems like the singer was singing in the shower and someone did a voice recording of it without editing. The person who decided to proceed with this song to be sung by a singer that doesn’t suit the style of this melody needs to go back to creativity class. I’m no longer buying furniture and will use cardboard boxes throughout my stay on Earth.

-10 stats if i have an option to do so
AVOID when you can
Extremely disappointed with Beliani.
I purchased two 3-seater sofas, used for less than a month, and they have already started heavily pilling despite very light use. This is clearly a quality issue.
When I first contacted customer service, I was told to use a fabric shaver to remove the pilling — which is unacceptable for a brand-new sofa. Now that I’ve requested a refund, I’m being told that because I no longer have the original packaging, they will only offer a voucher instead of refunding me to my original payment method.
Let’s be clear — no one returns sofas “for fun.” The only reason I am asking for a refund is because the items are faulty. Expecting a customer to accept a voucher for defective products is unreasonable.
I expect a full refund to my original payment method and for the faulty sofas to be collected without additional charges.
This needs to be resolved properly

Please change your advertisement song. Whenever I have to listen to it on YouTube, it ruins my whole day. Simply the most irritating tune I have heard.

Horrible - avoid at all costs. Bed frame came with faulty pieces and have been trying to get them to send replacement screws has been a nightmare.

You would think this would be straightforward thing they are used to, but they are asking for proof of that the pieces are faulty over and over again, completely ridiculous. We have had to sleep on a bed without the supporting legs and there is still no solution or apologies their end for us.

Avoid them, I wish I had.

I absolutely love this dining table it’s even more gorgeous in person. The quality is excellent and it looks far more expensive than it is. The only minor flaw I’ve noticed is a visible line where the legs join but that’s me being quite picky and you’d only really see it if you were underneath the table looking for it. The colour is beautifully warm, exactly what I was hoping for. Overall, I’m extremely happy with my purchase. The delivery team were also fantastic I couldn’t be happier with their service.

Was so delighted with my online pouffe purchase, exactly what I was looking for to match a dressing table. The quality, colour, delivery all faultless. Definitely recommend this company.

I bought a coffee table for £120 and didn't like the quality so messaged them the same day saying I'd like to return the item for a refund. They are refusing to refund me my money, but instead are offering me a voucher. I made it clear to them that I do not want a voucher and they are not responding. This is illegal under the Consumer Rights Act 2015 Distance selling rules. I will report them for violating my rights.

I bought a shelving unit for my bathroom, it could be used anywhere though, I loved it.
Although quite expensive the quality is there, it's beautifully made and just unfolded without the hassle of having to build it yourself.

Great quality furniture at an affordable price. So impressed. Easy to assemble, delivery wasn’t the quickest but they had to be shipped. And was worth the wait. Would definitely order again. I purchased dining chairs.

They advertise products that are technically 'out of stock' since they won't be delivered for 6 months so watch out for that. Their customer service is also very poor. I think they're not based in the UK given the poor quality of the phone connection. The person who finally called me back after three days of chasing from their so-called customer service, started off by saying he's a very busy man. Not a good start. He continued to display breathtaking arrogance and just didn't want to know. I think go back to customer service school or get a different job if that's the attitude.

Excellent communication delivery and goods

Excellent communication and products delivered on time

Ordered plant pot and it arrived damaged. I wrote to them the next day and it is a hassle to sort out a return/refund. They eventually stated that they will refund me in full, however I have only received just above half of what I paid. Will not buy again.

Great communication throughout the order and delivery process. Speedy delivery. Good quality product. Very reasonable price. Easy to assemble. Would definitely recommend.

Amazing communication skills , great quality product , looks amazing on my new decking in front of my new bar
Well done Beliani top of the class !!!

This company is an absolute disgrace.

They sent us the wrong parts for our bed, making it impossible to assemble. I contacted them urgently on Sunday, providing clear photos and explaining the situation in detail. It is now Thursday, and they still haven’t even managed to speak to their project manager to confirm sending the correct parts. That level of incompetence and lack of action is unbelievable.

Because of their mistake, my wife — who is 30 weeks pregnant — and I have been forced to sleep on the floor. The fact that they know this and still show zero urgency or accountability is beyond unacceptable. It’s not just poor service, it’s a complete failure of basic responsibility and customer care.

The communication has been shocking, the delays are inexcusable, and the overall experience has been incredibly stressful. We are being completely let down at a time when we need reliability the most.

I would strongly advise anyone to avoid this company. We will never use them again.

Fabulous! Bought some dining chairs from barker and stonehouse. Wanted to have matching barstools for the island. These looked the nearest colour I could find. Wasn’t actually expecting them to be such high quality, very much on par with the chairs, beautiful quality, comfortable and aesthetically pleasing. Really quick delivery. Always excellent service, bought quite a few things from Beliani now…can’t fault them!!

I ordered an item that I needed quickly, but was out of stock and they really made sure I got the item as quickly as possible. Also, there was a weird delivery issue due to their new order system temporarily not allowing house addresses without numbers – or something similar. Someone in management(?) replied to me immediately, manually took the order and personally watched out for it.... Also, the price was lowest compared to more established online stores.

Impressive on a relatively modest order and means I will definitely shop at Beliani again.

We bought white bath tap with shower head. Looked lovely for a month, and the the shower head started pealing off. So £230 is going to the bin. The Beliani team ‘investigated’ and made a decision it is not a manufacturing issue, but water quality. We are in the suburbs and water is 10 better compared to London. My advice, do not buy shower heads and taps if you live in the UK as in a month’s time, the water will destroy products from this ‘high quality’ manufacturer.