Begg Shoes Reviews 

886
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 191 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and express genuine delight at receiving thoughtful handwritten notes tucked inside their packages. Many shoppers note that the online store is very easy to navigate, offering a fantastic selection of comfortable and high quality footwear. Some reviewers were not happy with occasional delivery hiccups, such as parcels being temporarily returned due to address errors or receiving somewhat damaged packaging. Despite these minor concerns, consumers remain deeply impressed by the attentive staff and overall service, confirming they intend to shop here again.

What people talk about most

Product

Reviewers mention positive feedback about product quality and comfort, noting that shoes arrive in pristine... See more

Delivery service

Customers report widespread satisfaction with the speedy delivery service, noting that orders frequently... See more

Service

Clients share positive opinions on service, consistently highlighting the friendly, efficient, and attentive... See more

Order

Reviewers highlight positive aspects of the order process, describing it as simple and easy to complete... See more

Staff

People report positive experiences with staff, highlighting their friendly, efficient, and knowledgeable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was after a pair of Sketchers Sandals which no-one else had in stock. After a general search Begg shoes did have them in stock, From order to delivery everything was simple quick - so pleased I am... See more

Rated 5 out of 5 stars

Bought a pair of cream Tamaris Raynor sandle from Beggs size 6.Unfortunately the number of my house wasn’t on my address so the PO returned the parcel. I phoned up the service line & a very helpful pe... See more

Rated 5 out of 5 stars

This was my first time shopping with Begg shoes, although on this occasion the item I chose wasn’t suitable, I must say that I would have no hesitation buying from this company again. Excellent servi... See more

Rated 5 out of 5 stars

Excellent! I ordered my shoes late in the evening, selected 1st class delivery for a small fee and got my shoes in less than 48h. The shoes were just as described and what was really wonderful was to... See more


Company details

  1. Shoe Store
  2. Handbags Shop

Written by the company

Begg Shoes has been selling high quality, great value footwear for all the family since 1866. We are one of the oldest running multi-channel footwear retailer in the UK and pride ourselves on offering great product and first class customer service. Over nearly 155 years the business has evolved from a UK based shoe manufacturer to a shoe retailer.


Contact info

4.9

Excellent

TrustScore 5 out of 5

886 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(886)

183 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Old Bones

The last pair of clogs that I bought only lasted 30 years, so if these last as long I will make old bones(110). So pleased with them. I have treated them very harshly but they are wonderful, just sorry that I probably won’t be buying another pair. Thank you I cannot sing your praises enough.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Received the clarks shoes within a 2/3…

Received the clarks shoes within a 2/3 days plenty of choice not used this company before
Lovey personal note in the box which was a nice gesture
Unfortunately I needed to send back slightly too tight but returns was easy to follow cost of £3 to be deducted from my refund

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant!

Absolutely brilliant service from this company. The order arrived within a couple of days - and I ordered over the week-end! Nice personal touch too, with a note in the box when they arrived. Hadn't used this company before so was a bit nervous - but they are reliable and clearly friendly, which is a bonus. Would shop with them again.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

The Best customer service

Went into the shop and tried on so many shoes and the staff member who served me could not have been more helpful. She then organised for a pair to be sent to my home for free to try with an option to return for a small fee, or take back for free. She could not have been more helpful. The shop had so many really nice good quality shoes

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Company

Excellent Company. Not purchased from this Company before but now I have found them I will purchase again. A little note inside the shoe box with the name of the person who sent them was a nice personal touch.
Thank you

16 April 2026
Unprompted review
Rated 5 out of 5 stars

First Class Personal Service

This is a long established family firm giving personal friendly service. As I live at the other end of the country I can only purchase via mail order and have found delivery to be extremely quick. Refunds are also processed quickly. Keep up the good work.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I ordered the shoes online because I could not get them locally in London. Ordered on Thursday and they arrived on Saturday - excellent service, free delivery and a short handwritten note in the parcel was an appreciated personal touch.
I am impressed by the range of shoes offered on the website and will definitely buy from them again

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Great value shoes

Great value shoes and exactly what I wanted. Really excellent selection. Very quick delivery and well packed. Thank you.

4 April 2026
Unprompted review

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