Begg ShoesReviews 

857
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 178 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the excellent service and product selection. Customers frequently highlight the fast and efficient delivery, often noting that orders arrived promptly and well-packaged. Many appreciate the personal touch of handwritten notes included with their orders, which adds a human element to the shopping experience. The staff, both in-store and online, are frequently commended for being helpful, cheerful, and providing great advice. However, some customers experienced issues with damaged packaging and incorrect sizing, leading to dissatisfaction with the resolution process. A few reviewers also mentioned problems with product durability, such as a shoe sole splitting within a year of purchase.

What people talk about most

Product

Clients share positive opinions on product, frequently praising the excellent selection and competitive... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the super-fast and... See more

Service

People report positive experiences with service, often highlighting the brilliant, efficient, and friendly... See more

Order

Customers had positive experiences with order, often praising the ease of the online ordering process and the... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was after a pair of Sketchers Sandals which no-one else had in stock. After a general search Begg shoes did have them in stock, From order to delivery everything was simple quick - so pleased I am... See more

Rated 5 out of 5 stars

I was welcomed as I entered the shop. The young woman assistant saw what I was looking for. I explained my problem feet and she went to a lot of trouble finding me different sizes and bearing with me... See more

Rated 5 out of 5 stars

Great choice of sandals from lots of brands, ease of ordering and very speedy despatch and delivery. Personal note included from the despatching store makes a difference. I've ordered previously fr... See more

Rated 5 out of 5 stars

Wonderful service from cheerful and helpful staff in the new Market Harborough store today! Bought a comfy pair of Hotter shoes there. So disappointed to find another local shoe shop had closed but d... See more


Company details

  1. Shoe Store
  2. Handbags Shop

Written by the company

Begg Shoes has been selling high quality, great value footwear for all the family since 1866. We are one of the oldest running multi-channel footwear retailer in the UK and pride ourselves on offering great product and first class customer service. Over nearly 155 years the business has evolved from a UK based shoe manufacturer to a shoe retailer.


Contact info

4.9

Excellent

TrustScore 5 out of 5

857 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(857)

174 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

Ordered my shoes from Begg, never used this company before but I will be from now on. Delivery updates and had my shoes 3 days later-perfect

5 July 2026
Unprompted review
Rated 5 out of 5 stars

Literally a life saver

Literally a life saver. I’m having radiotherapy at the moment and having trouble getting my shoes on and off so many times a day. Sketchers slip ins were the obvious solution. I ordered on line via Amazon.
The shoes arrived ahead of time which was great. I wasn’t expecting a hand written thank you note though that was such a lovely touch. Obviously the owners have old fashion values I will happily highly recommend.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service from this company

Great service from this company. Shoes swiftly arrived and I was v impressed with the careful wrapping of my shoes and in a sturdy box. Sandals were Rieker and there was no need to break them in as they are so comfi. I recommend Beggs and Amazon. Will purchase again. Thank you.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Ordered from Begg for the first time after searching for a certain brand of sandals.
How efficient and respectful I found the whole experience which included super-fast delivery to Kent, great packaging , exacting paperwork and great product.
How other companies should take example of this shop and its wholesome, professional ethos. Thank you and all strength going forward🏆.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Recommended

Online order
Very quick delivery all the way to Essex from Scotland.
Lovely personal note in package.
Shoes were exactly what I wanted.
Thank you.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

I was after a pair of Sketchers Sandals…

I was after a pair of Sketchers Sandals which no-one else had in stock. After a general search Begg shoes did have them in stock, From order to delivery everything was simple quick - so pleased I am making them my go to shoe shop. When sandals arrived I had a hand written note thanking me for my order - nice touch much appreciated.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent range of shoes in a variety of styles and sizes. Competitively priced. Bought a pair of ecco sandals and casual shoes by mail order. Excellent service, communication and efficient, speedy, free delivery.

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service at this shoe shop

I was welcomed as I entered the shop. The young woman assistant saw what I was looking for. I explained my problem feet and she went to a lot of trouble finding me different sizes and bearing with me while I went for an appointment nearby then returned half an hour later.
I am impressed with the 60 day returns policy, too.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant Birkenstocks

I managed to get a pair of Birkenstocks that I couldn’t find elsewhere, great price and clear on the fitting - some places do not make it clear if they stock narrow or standard Birkenstocks. Delivery was very quick - arriving less than 48 hours after I ordered and only cost an extra 99p. The next time I need shoes I’ll look on the Begg website first! Thanks 😊

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Very efficient and friendly

Very efficient and friendly. I had never heard of them so called to make sure they were legit before ordering the beige vivo barefoots sold out everywhere else.
Quick delivery plus label included if I needed to return ( I didnt) Even included a little handwritten note saying thank you for shopping with them.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service …

Always get a great service from Shoes at 105 Elgin. The manager Cheryl and her staff are extremely helpful there and at the other premises in Elgin.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! Was trying to replace my favorite Hoff trainers and came across them on the Begg Shoes website - ordered on 22 June and received in Cork, Ireland this morning (25th) perfectly packaged with a little thank you note - delighted! Will be recommending this company

25 June 2026
Unprompted review
Rated 5 out of 5 stars

First class.

Ordered 2 pairs of shoes on Friday morning, received them Monday lunchtime first class service. Have used them previously would not order from anywhere else,excellent choice of top brands.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Great choice of sandals!

Great choice of sandals from lots of brands, ease of ordering and very speedy despatch and delivery.
Personal note included from the despatching store makes a difference.
I've ordered previously from Begg Shoes and always had a great shopping experience.
Thank you, lovin' my Remonte sandals (again!)

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Comfortable, high quality, H fitting Clarks Shoes, well priced.

Having a need for an H fitting shoe is a problem. The Clarks Cotrell Edge shoe is a perfect fit for me, and Begg Shoes was the only store that had my size, colour, and style when I searched.
The price was competitive, and the waterproof packing and prompt service was excellent. These shoes are very comfortable. I will be ordering a second pair now. Thank you very much.

9 June 2026
Unprompted review

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