Delivery was prompt & products were exactly as expected. Good quality & great value so much so that I.ordered a second duvet set in a different design. Both beautiful statement pieces, I would definit... See more
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About Bedeck Bedding
Written by the company
About Bedeck
Written by the company

- When you buy from Bedeck, you’re buying into family, heritage and trust.
Contact info
187-189 Lurgan Road, BT67 0QS, Magheralin, United Kingdom
- 0333 200 7331 or +442838322698
- care@bedeck.co.uk
- www.bedeckhome.com
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Replied to 96% of negative reviews
Typically replies within 1 week
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⭐☆☆☆☆
⭐☆☆☆☆
Very disappointing experience.
I purchased two sets of curtains and returned both items in accordance with the company’s returns policy. The retailer received my return on 26 June, but I wasn’t contacted until 6 July, when I was informed that one set had allegedly been returned in an “unresalable condition.”
The only evidence provided was a close-up photograph that did not identify the curtains as the ones I returned or show the condition in which they were received. When I asked for evidence linking the photograph to my return, my concerns were not addressed.
To make matters worse, one set of curtains had never even been opened, yet I have still not received a refund for those either, despite the retailer raising no concerns about them.
The level of customer service I received was completely unacceptable. After I raised legitimate questions and asked for evidence to support the company’s decision, Jodi, Customer Service Team Leader, simply stopped responding to my emails altogether. Being ignored when trying to resolve a genuine issue is extremely frustrating and unprofessional, especially when all I was asking for was evidence to support the company’s decision.
I gave the retailer every opportunity to resolve this matter directly, but due to the lack of communication and the way my return has been handled, I have had to escalate the matter to my credit card provider.
Based on my experience, I cannot recommend this company.

Reply from Bedeck Bedding
What a beautiful set of bedding
What a beautiful set of bedding, the bedding photo doesn’t do this set justice, the buttons on the duvet are just adorable, along with the bees 🐝 we couldn’t have chose a better set, I’m not sure I would have paid the full price, but I’m definitely happy with what we paid, delivery was good, the whole process of ordering and delivery was absolutely faultless, well done guys x
Excellent quality duvet ser
Excellent quality duvet ser. Arrived quickly. Brilliamt price in the sale
Fast delivery service
Everything was just like in the photos except the curtains which I thought would be darker. Not a problem though.
Great service
Great service I’m loving my new bedding will definitely use again it was great delivering service
Gorgeous bedding
Ordered my item , was advised a timeline in which it should be delivered and it was . The bedding exceeded my expectations . I have had a few of their sets but this one’s texture is just lovely.
Very good quality and great price and…
Very good quality and great price and it come really quick thank u
Beautiful will be used again beautiful
It came on,time is beautiful quality price please
Great products Great prices.
Quality products and price
Quality products and price. Easy to use website. Quick delivery 👍
Easy to order
Easy to order, lovely quality duvet cover 5 stars. Unfortunately curtain lining is too long on one curtain so will need tacking up.
Also 5 Star for Dalton Park, store bought new winter duvet staff very helpful.

Reply from Bedeck Bedding
Fast prompt delivery excellent quality.
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