I receive what I order. Customer for about 4 years. When I have a question they reply. Although they do not honor returns, the one time (out of dozens of orders) my box was mis-delivered by the mail c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m a loyal user of Beauty Pie - not out of sentiment but because I get top quality, well researched products across a wide range, at prices that nowhere else can match. Sometimes I try something that... See more
Brilliant products reasonable priced although prices are increasing. Regular updates available on what’s best to try as the seasons change. If you’re a person who likes to look after themselves, this... See more
I love Beauty Pie! Premium products at good prices. Once you are a member, you get a gift choice on your birthday. Also, that personal touch with posts on Instagram and Facebook from the founder and... See more
Company details
Written by the company
At BEAUTY PIE, our mission is to make you feel like a kid in a cosmetics candy shop. To bring you the fairy tale. To deliver the absolute best in beauty nonstop, at prices so amazing, even a splurge is a steal. Because there should be no guilt in getting gorgeous.
Contact info
1 Wells Street, W1T 3PQ, London, United Kingdom
- www.beautypie.com
4.5
Excellent
28K reviews
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It’s been 5 days and I haven’t heard…
It’s been 5 days and I haven’t heard back and no ticket number to even reference
3 August 2026
Reply from Beauty Pie
Hi Tammy,
Thank you for your review and for taking the time to share your feedback with us.
You may have experienced longer-than-usual response times recently, and we want to be transparent about the reason for this. We’ve recently completed a major technology upgrade designed to improve the overall member experience.
Unfortunately, the transition has temporarily affected our response times and created a backlog for our team. We sincerely apologise for this, as it’s certainly not the level of service we aim to provide.
We've now reached out to you by email to assist you further with this.
We really appreciate your patience and your feedback, we look forward to hearing back from via email.
Best wishes,
Priscilla from Member Happiness
BEAUTY PIE
Such good value
Always so easy to order what you need and to look at new things that come into stock. Parcels arrive very quickly. Lovely company excellent service.
4 August 2026
Good quality products at very…
Good quality products at very reasonable prices and fast delivery times. Quite a few member perks. New products regularly added.
4 August 2026
I love the products but not customer…
I love the products but not customer service. My package was delivered to an address in a different STATE. I explained what happened provided proof via the tracking information I attached and filled out the required form but I am repeatedly told my package was delivered and to fill out the same form again. It’s like freaking Groundhog Day. I just want the merchandise I paid for!!!
2 September 2026
Unprompted review
Reply from Beauty Pie
Hi Deirdre,
Thank you for your review and for taking the time to share your feedback with us.
I am very sorry to hear that you did not receive your order and that it was delivered to the wrong state. We have raised this issue with our Logistics Manager and the courier to help prevent this from happening in future.
I can see that my colleague has since raised a replacement order for you, which is now ready to be dispatched from our warehouse.
I have also reached out to you via email with further information regarding your replacement order.
We truly apologise again for the inconvenience caused, and we look forward to hearing from you via email.
Best wishes,
Priscilla from Member Happiness
BEAUTY PIE
Excellent skin care at affordable…
Excellent skin care at affordable prices and I love their lip gloss in nude, wear it every day.
3 August 2026
Beauty Pie gives you high end products…
Beauty Pie gives you high end products at the cutting edge of skincare technology with affordable prices, what’s not to love!
4 August 2026
I joined in 2019
Since I joined in 2019 I have discovered brilliant beauty products which have replaced almost my entire regime. I’m tempted all the time to try new things and have to force myself to finish what I’ve got or run out of cupboard space!
3 September 2026
Unprompted review
Products are increasing becoming more…
Products are increasing becoming more expensive, and hard to say if the non member retail price isn't over inflated. Can also get confusing which products to use together or use instead of an existing product at times. Would be nice to see some guidance on which serum option to use for example. I don't find the hair range to be particularly better than cheaper standard products
4 August 2026
Reply from Beauty Pie
Hi Lisa,
Thank you for your review and for taking the time to share your feedback with us.
We completely understand your concerns around pricing. Like many businesses, we’ve experienced significant increases in costs over the past few years, but we’ve worked hard to shield our members from as much of this as possible while continuing to maintain the quality of our products. Where supplier costs allow, we will always look for opportunities to reduce prices for our members.
In some cases, we’ve increased the size of products to offer better value per ml, even where the overall price may appear higher. We’ll continue to focus on delivering the best possible combination of quality and value for our members.
We’d love to help with product recommendations! We’re always happy to recommend products and can help you build a skincare routine tailored to your specific skin needs.
I’ve also reached out to you via email so we can assist you further. We look forward to helping you find the right products for your skincare routine!
Best wishes,
Priscilla from Member Happiness
BEAUTY PIE
Lovely variety of products for all…
Lovely variety of products for all ages. Great packaging and prompt delivery.
1 September 2026
Unprompted review
Fantastic products all round
Great products and fantastic prices I live the Youth Bomb range it suits my 52 year old skin. The hair products are very good too and I usually pay quite a lot for shampoo and conditioner, I put them in the guest bathroom and my friends always say how great their hair is after using the products.
4 August 2026
Amazing products at incredible prices
From start to finish, a great buying experience.
Every product is such high quality and great prices. Lovely packaging and great service.
4 August 2026
I just love Beauty Pie
I just love Beauty Pie! There is so much guidance nd advice on skincare, it is amazing. The make up is fab and so reasonable. My favourite item has to be the body cream. So luxurious . So fab a price!
3 August 2026
Great products and easy to order
3 August 2026
BP always makes deliveries exciting
BP always makes deliveries exciting. Waiting for the pink box is fun!! I love their products and the occasional free postage weekend. Great value and great quality. The website gives you all the info you need to make your choices.
4 August 2026
Im one of the original beauty pie…
Im one of the original beauty pie members and have always been impressed with product quality, value for money and the service - the one time i did have a problem ( ended up being my own idiocy !) The cudtomer service was exemplary
3 September 2026
Unprompted review
I've been a Beauty Pie member for years…
I've been a Beauty Pie member for years because they've spoilt me with the high quality products at very reasonable prices.
When I'm tempted by branded products, the prices take my breath away - I could get the Beauty Pie version and a boxfull of other Beauty Pie products for the price of 1 branded item!
2 September 2026
Unprompted review
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