Beauty Pie™ - USA Reviews 

6,246
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 207 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and affordability of the wide selection of skincare and beauty items available. Buyers appreciate the helpful educational resources and the reliable shipping options that make shopping convenient. People love the attractive presentation and luxurious feel of their daily purchases. However, some people mentioned occasional challenges with shipping delays and tracking down their orders. A few reviewers also noted that certain products did not work for their skin types or found the return process complicated. Some consumers expressed frustration regarding unexpected price increases on newer arrivals and changes to the membership model.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the high quality, effectiveness,... See more

Quality

Customers report positive experiences with quality, highlighting that items are consistently high-end and... See more

Price

Reviewers mention positive feedback about price, highlighting phenomenal deals and affordable options for... See more

Delivery service

Clients share positive opinions on delivery service, highlighting that shipping is quick, reliable, and... See more

Value for money

Users describe positive interactions with value for money, frequently highlighting that high-end products are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Finding Beauty Pie changed everything. Now, I can get all my favorites in one place. The selection is vast, and every product I have used has been superior to the big brand names. The facial moistu... See more

Rated 5 out of 5 stars

Absolutely love Beauty Pie! The quality of their skincare is truly fantastic—everything I’ve tried feels luxurious and performs just as well (if not better) than much more expensive brands. I also ado... See more

Rated 5 out of 5 stars

Beauty Pie is a reliable source of quality & innovative beauty products at very reasonable prices. Yes, there are beauty products that aren’t a fit for me but overall, I am very pleased with the items... See more

Rated 5 out of 5 stars

Items are always packed well and arrive in perfect condition. Shipping (I just use the regular option) is reliable and arrives on schedule. The products themselves are excellent. I love the tubing m... See more


Company details

  1. Cosmetics Store
  2. Pharmacy

Written by the company

At BEAUTY PIE, our mission is to make you feel like a kid in a cosmetics candy shop. To bring you the fairy tale. To deliver the absolute best in beauty nonstop, at prices so amazing, even a splurge is a steal. Because there should be no guilt in getting gorgeous.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(6,246)

208 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars
Beauty Pie™ - USA logo

Reply from Beauty Pie™ - USA

Hi Genevieve,

Thank you for taking the time to leave a review. We're so sorry to hear this happened with your lipstick, please be assured that I have now arranged for a new lipstick to be re-sent to you. I have reached out to you now via email to confirm the replacement order number. Please do not hesitate to get back to me on that email thread if there’s anything else I can help you with.

Best wishes,
Rachel from Member Happiness
Beauty Pie

Rated 5 out of 5 stars

Finding Beauty Pie changed everything

Finding Beauty Pie changed everything. Now, I can get all my favorites in one place. The selection is vast, and every product I have used has been superior to the big brand names. The facial moisturizers are excellent, especially Japan Fusion. There is also something new to discover. Prices are phenomenal. I urge you to take a look at the site. You will not be disappointed.

2 June 2026
Rated 5 out of 5 stars

The website is easy to navigate

The website is easy to navigate. And the checkout process is easy. I have a membership and that is automatically activated to apply discounts and free shipping.

30 May 2026
Rated 4 out of 5 stars

Product price

Very nice quality for the price, even though I feel like the subscription is a little costly considering the prices of the products are still around $20-$50 dollars which is comparable to Ulta or Sephora

26 May 2026
Rated 5 out of 5 stars

Happy as a puppy

I love everything I use from beauty pie but if it unexpected out you don't know when its coming back or if it come back at all

26 May 2026
Rated 2 out of 5 stars

I have been a member for a year or two…

I have been a member for a year or two and have been happy. However, doing away with phone support and then not being responsive by email is a big problem. I placed my most recent order over a week ago and it on shows "processed" in my order history. I wrote to customer service last week and have only received an auto response. So today I called the customer service phone number and learned they no longer have phone support. Bad decision if they do not have the staff to handle the emails. Very disappointing.

22 June 2026
Unprompted review
Beauty Pie™ - USA logo

Reply from Beauty Pie™ - USA

Hi Lisa,

Thank you for taking the time to leave your review. We really appreciate your loyalty to us over the last few years and we're really happy to hear that you've been happy!

To ensure we can respond to every member efficiently, we prioritise support through email and our phone lines are closed. By focusing on email and live chat, we can route your query directly to the relevant specialist, providing more in-depth and accurate assistance. Plus, our response times are much faster this way!

We would of course like to get this resolved for you as quickly as possible. Unfortunately, as you didn’t provide your contact details with this review, we’re unable to locate your account to investigate further or reach out directly. We’ve submitted a request through Trustpilot for more information, and we’d be grateful if you could respond so we can look into this properly and help resolve this for you.

Best wishes,
Rachel from Member Happiness
Beauty Pie

Rated 1 out of 5 stars

Beauty Pie did not reship my products…

Beauty Pie did not reship my products that I did not receive. I filled out a form and emailed. I have been a customer for over 5 years. I got s stupid email for 10 dollars off but no product or refund.

1 June 2026
Beauty Pie™ - USA logo

Reply from Beauty Pie™ - USA

Hi Allison,

Thank you for taking the time to leave your review. I'm so sorry to hear you've not yet received your recent Beauty Pie order from us. I can certainly appreciate how disappointing this must have been for you and please accept our sincere apologies for any upset caused. I have taken a look into this and can see that an agent replaced your missing order which left our warehouse on Monday.

Using the email address associated with your review, I have reached out to you to provide you with the tracking link so that you can track your replacement order with us. Please do not hesitate to get back to me on that email thread if there is anything else we can help you with.

Thank you for your feedback, and again, we sincerely apologise for the inconvenience caused.

Best wishes,
Rachel from Member Happiness
Beauty Pie

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look