The service team were helpful and responsive with my issue. My only gripe is they could have checked the order that was delayed with the supplier and send replacement coffee sooner. I have now receive... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I got in touch the team with an issue I’d been experiencing with pre ground coffee in my espresso machine, for information. They kindly offered to send me some whole beans to replace my wasted coffee... See more
Order was missing 1 of 3 bags ordered The customer care team member promptly ordered the missing bag and it was delivered within 3 days. The replacement bag was sent from supplier as ground for espr... See more
Incorrect item sent. Raised issue on website. Reply received within 90 mins and follow up mail stating resolution soon after. No problems no quibble. All customer service should be this way.
Company details
Written by the company
beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.
Beanz currently available in
Written by the company
- United Kingdom
- https://www.beanz.com/en-gb/
- Germany
- https://www.beanz.com/de-de
- United States
- https://www.beanz.com/en-us
- Australia
- https://www.beanz.com/en-au
Contact info
United States
- www.beanz.com
4.3
Excellent
700 reviews
Replied to 84% of negative reviews
Typically replies within 48 hours
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Took over 1 month to respond
Took over 1 month to respond! My order took nearly 1 month to arrive yet they take your money immediately. No explanation, no response, terrible communication and customer support. If you have an issue for any reason, do not expect a solution. I do not recommend using them to purchase any products. To many other great options available with better prices, faster service and 100 times better customer support!
14 January 2026
Reply from Beanz
We're truly sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Excellent customer service and assisted…
Excellent customer service and assisted me with choosing the coffee beans that were most suited for my espresso machine and taste.
14 January 2026
A welcome coffee replacement!
I got in touch the team with an issue I’d been experiencing with pre ground coffee in my espresso machine, for information. They kindly offered to send me some whole beans to replace my wasted coffee supply when they learned of my latest sage grinder purchase. Many thanks!
14 January 2026
Wow!!!!
Wow! this company really is superb; the kind friendly conscientious, staff are great; and no more Lavazza, Dalmyer Prodomo, Tchibo, or Reber coffee beans for me; this will always be my go to company, the beans that I was sent are sublime, the delicious taste of the fresh coffee and the aroma, is awesome!
13 January 2026
Useless customer service
You have still not sorted our my cash back issue and left this pending and passing the buck to other departments which you claim to have escalated but to no avail of the sake of £50.00
Totally useless management
13 January 2026
Great customer service
Wrong beans were sent out so I got in contact with beanz.com and had a very quick response and the issue was sorted within minutes. Great customer service. Thanks would recommend
13 January 2026
super super super super super super…
super super super super super super super super super
13 January 2026
Excellent service
9 January 2026
Great helpful staff
12 January 2026
Great customer service to resolve…
Great customer service to resolve delayed coffee delivery, even though the fault was not with them.
12 January 2026
Outstanding support experience
10 January 2026
I asked for some help and have received…
I asked for some help and have received a satisfactory reply very promptly.
9 January 2026
Delivery issue.
I had a complaint, about a delivery, and to be honest the customer care team were absolutely fantastic very patient and sorted everything out.
9 January 2026
Great selection of popular beans!
Great selection of popular beans!
They accidentally sent me decaffeinated beans on my last order, and promptly resolved by sending another bag straight away with no hesitation with speedy delivery. Great service and kind, helpful people.
5 January 2026
Fantastic product let down by the service
I recently signed up for their subscription service after I bought a Breville Bambino. The coffee has been excellent, however unfortunately they are let down by poor service. On the latest order they sent me the wrong grind so I raised a support ticket and heard nothing back from them until I posted a review here (the customer support number did not work due to "system issues"). The very nice support person escalated my issue and ten days later I received ... the wrong grind again. Argh! I'm only two orders into my subscription but I have had no coffee for almost two weeks and these repeated errors give me little confidence Beanz.com can deliver on their promise. Buyer beware!
7 January 2026
Unprompted review
Reply from Beanz
We are truly sorry for your experience. We will send a separate email to you and hope you will give us the opportunity to correct the situation.
Quickly resolved an issue when the…
Quickly resolved an issue when the wrong beans were sent.
8 January 2026
No response
I tried to reach out to customer service several times. All I received in return were emails asking if my complaint had been handled, I replied back that it had not (twice) and they closed my file.
1 January 2026
Reply from Beanz
Thank you for your feedback. Our records show that on December 10, a specialist replied to your inquiry by email and also asked whether there was anything further we could assist with. As we did not receive a response, the case was automatically closed by our system. We'll resend that email to you right away.
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