The service team were helpful and responsive with my issue. My only gripe is they could have checked the order that was delayed with the supplier and send replacement coffee sooner. I have now receive... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I got in touch the team with an issue I’d been experiencing with pre ground coffee in my espresso machine, for information. They kindly offered to send me some whole beans to replace my wasted coffee... See more
Order was missing 1 of 3 bags ordered The customer care team member promptly ordered the missing bag and it was delivered within 3 days. The replacement bag was sent from supplier as ground for espr... See more
Incorrect item sent. Raised issue on website. Reply received within 90 mins and follow up mail stating resolution soon after. No problems no quibble. All customer service should be this way.
Company details
Written by the company
beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.
Beanz currently available in
Written by the company
- United Kingdom
- https://www.beanz.com/en-gb/
- Germany
- https://www.beanz.com/de-de
- United States
- https://www.beanz.com/en-us
- Australia
- https://www.beanz.com/en-au
Contact info
United States
- www.beanz.com
4.3
Excellent
700 reviews
Replied to 84% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The support team was extremely helpful
The support team was extremely helpful. I had signed up for the barista’s choice subscription and I had thought that I would get a variety of different types of beans so I selected four bags for the order. But when my order came, it was four bags of the same type of beans which I tried and realized I didn’t really like. When I reached out to support, they not only let me redo my order at no charge, but they let me select a variety of four different types of bags for a one time order change! I was pleasantly surprised at how accommodating and understanding they were about my situation.
31 January 2026
Fantastic friendly service
Fantastic friendly service, beans were freshly made and delivered quickly. A comany that actually care about you and do there best for you! The beans I received were not to my liking and these guys sent me a different brand completely free of charge. I did not expect that! Good range of beans to choose from I would recommend
29 January 2026
Quick Customer Service
The customer service team responded to my request to make an account change promptly and keep me updated when the request was resolved.
5 February 2026
You listen and react in a positive way..
29 January 2026
Great customer service
I had a issue and it was resolved super quick and to my satisfaction. Great customer service.
28 January 2026
Great service…again!
Had an issue with a delivery, opened a new case, submitted a picture and a couple days later the issue was resolved. No muss, no fuss.
Excellent work again Beanz!
4 February 2026
The advisor was patient and explained…
The advisor was patient and explained the issue different ways to help me understand and resolve
4 February 2026
I have sent online emails multiple…
I have sent online emails multiple times to no avail. When I rang the guy put me on hold then the line went dead and he didn’t call back. I am so frustrated with this whole process. Please can someone resolve my issue
26 January 2026
Reply from Beanz
Thank you for your review and feedback. Based on the case details and our specialist’s notes, your request was for information regarding the Loyalty Program in which you are enrolled. The 25% cashback offer is not associated with your account; our specialist previously provided the correct program information. We will resend the email from January 4 to you shortly.
Great customer service
Great customer service. I had an issue initially with my order not arriving but Beanz rectified this promptly.
3 February 2026
Perfect delivery and quality.
3 February 2026
Very prompt response
Very prompt response, very professional and super friendly! Great service!
2 February 2026
Great customer support and attention to detail
Quick response to online queries. Polite and friendly. Email had easy language and full details to actions taken. Rectify the issue. Thank you
2 February 2026
Super happy with response time and…
Super happy with response time and resolution of my issue with delivery of my order. Very much appreciated
1 February 2026
Customer Service A+
Quick response. Great communication and desire to resolve any issues that transpire. (have only encountered one in a year of being a customer) Great customer service is a rare find.....and is much appreciated when you feel like you are the only person they are dealing with.
24 January 2026
Reply from Beanz
Thank you for your review and feedback. We do show that our specialist reached out to you on January 7 in reply to your inquiry notifying you of the steps we were taking to rectify your request. We'll resend that email to you right away.
Origin Stronghold coffee
Motlalepula was really helpful and sorted out the issue seamlessly!
30 January 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.