Our original order did not arrive in the best condition, with the shipping box & and monitor damaged. Both Rizalyn and Lariza quickly sprang into action and had helped resolve... just in time for the... See more
Company replied
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Review summary
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Hello, I ordered a "KitchenAid Artisan Series 5 Quart Tilt Head Stand Mixer with Pouring Shield KSM150PS, Feather Pink" mixer just before Black Friday, and noticed that a lot of these mixers went... See more
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Love this TV! The picture is bright, powerful, colorful, clear and realistic! So impressive as this is the first TV I have had to turn the brightness down and didn't have to boost the colors to the ma... See more
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I've heard great things about Beach Camera's customer service for quite a while, but I've never had occasion to reach out to them despite my first purchase with Beach Camera being over 15 years ago.... See more
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4.7
Excellent
3K reviews
Replied to 84% of negative reviews
Typically replies within 2 weeks
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Currently resolving the issue
I am still waiting to get an answer about an order I placed. But I have had a great experience so far with the helpdesk staff, Christine Joy and Mariz. Hoping to get the issue resolved soon.
Thanks!
1 January 2026
Unprompted review
Reply from Beach Camera
Hi Lauren,
Thank you for your feedback! We’re glad to hear that you’ve had a positive experience with our helpdesk team and appreciate the kind words about Christine Joy and Mariz. We understand how important it is to receive timely updates, and we’re hopeful this will be resolved for you very soon.
Thank you for your patience and for choosing Beach Camera—we’re here to help every step of the way.
Controller Support A+
I was following the guidelines set by Best Buy to contact Beach Camera if I did not receive my Xbox Controller by a certain date. When I did, I received a VERY prompt and quick response from Mariz A. She reaffirmed that my order was in process and to give it 10 days before i responded back. Within a very short time, the USPS tracking number updated, and only a few days later I am setting up my controller.
So i wanted to leave a positive review for Mariz A. and Erica P. for their help. The responses felt a little AI-generated, but regardless, it was all truthful and helpful. And i am very satisfied with my purchase.
5 January 2026
Unprompted review
Reply from Beach Camera
Hello,
Thank you for taking the time to share your experience! We’re glad to hear that you received prompt and helpful communication and that your order was successfully delivered shortly after. We truly appreciate the recognition for Mariz A. and Erica P. and will be sure to pass along your feedback to them.
We’re happy to know you’re satisfied with your purchase and thank you for choosing Beach Camera. If you need any assistance in the future, we’re always here to help!
Great Customer Servicec
Great customer service.
Erica was the best helping to get us our tracking numbers!
6 January 2026
Unprompted review
Reply from Beach Camera
Hello Murray,
Thank you for your kind review! We’re happy to hear that you received great customer service and that Erica was able to assist you in getting your tracking information. We truly appreciate the recognition and will be sure to share your feedback with her.
Thank you for choosing us—we’re glad to help!
Excellent customer service
Excellent customer service, prompt response for inquiries and issues with post purchase. Courteous written messages to help in anyway possible to reach resolution. I am very pleased with care I received. Highly recommend this seller/company. Thank you.
29 December 2025
Unprompted review
Reply from Beach Camera
Hello,
Thank you so much for your wonderful feedback! We’re delighted to hear that you received excellent customer service and prompt, courteous support after your purchase. Providing helpful and respectful assistance is always our priority, and we’re very pleased to know you felt well cared for.
Thank you for your recommendation and for choosing our company—we truly appreciate your support!
Great price, Great experience.
I bought an item from Beach Camera because it had the best price, even better than Amazon or any other retailer. Plus it came with free shipping. It arrived and it was in perfect condition. I was very pleased and wouldn't hesitate to order from Beach Camera again.
28 December 2025
Unprompted review
Reply from Beach Camera
Hello Mark,
Thank you for your kind review! We’re thrilled to hear that you found a great price and had a smooth, positive experience from start to finish. It’s great to know your item arrived in perfect condition and met your expectations.
Thank you for choosing Beach Camera—we truly appreciate your business and look forward to serving you again!
Customer Service was GREAT
Beach Camera kept me updated on the warranty process, and the instructions were complete and easy to follow. GREAT customer service.
6 January 2026
Unprompted review
Reply from Beach Camera
Hi Steve,
Thank you for your great feedback! We’re happy to hear that you were kept well informed throughout the warranty process and that the instructions were clear and easy to follow. Providing excellent customer service is always our goal, and we truly appreciate you taking the time to share your experience.
Thank you for choosing Beach Camera—we’re here if you need anything else!
Renewed Samsung Soundbar
Last month I purchased a renewed/refurbished soundbar from Amazon (Beach Camera is the seller). It arrived in better condition than I thought (I was initially concerned). So far, performance has been as good as new. A few weeks ago I noticed that a competitor was selling the same device for a notably lower price. I reached out to Beach Camera asking if there was any chance I could get a price match (especially since I was still in return window). Mariz promptly responded, requested additional information, which I provided, and elevated the request for review. It was approved (I'm very pleased). Thank you to Mariz and Beach Camera...hopefully this sound bar lasts a long time!
6 January 2026
Unprompted review
Reply from Beach Camera
Hi Michael,
Thank you for sharing your experience! We’re glad to hear that your renewed Samsung soundbar arrived in great condition and has been performing as expected. We’re also happy we could assist with your price match request and appreciate your kind words about Mariz’s prompt and helpful support.
Thank you for choosing Beach Camera—we hope you continue to enjoy your soundbar for many years to come, and we look forward to serving you again!
Support came in clutch
Shoutout to RIZZA MAE, LARIZA, RIZALYN, and MARIZ — they were great throughout the process. My TV had a noticeable defect which bothered me a great deal. But they resolved my issue and made sure I was satisfied, which I really appreciated.
20 December 2025
Unprompted review
Reply from Beach Camera
Hi Hannah,
Thank you so much for your thoughtful review! We’re glad to hear that our team was able to step in and resolve the issue with your TV to your satisfaction. We truly appreciate the shoutout to Rizza Mae, Lariza, Rizalyn, and Mariz, and we’ll be sure to share your kind words with them.
Thank you for your patience and for giving us the opportunity to make things right. We appreciate your business and look forward to serving you again!
Rizalyn helped me navigate this…
Rizalyn helped me navigate this situation smoothly. Promptly replied to any new messages I sent. I think she’s doing a great job and she’s very respectful of the customer as well. Thank you.
5 January 2026
Unprompted review
Reply from Beach Camera
Hi Carli,
Thank you for your kind feedback! We’re happy to hear that Rizalyn was able to assist you smoothly and respond promptly to your messages. We truly appreciate you recognizing her professionalism and respect for our customers, and we’ll be sure to share your compliments with her.
Thank you for choosing us—we’re always here to help!
Excellent Support from Yanill, Rizalyn, and Lariza!
I recently had an issue regarding a monitor I purchased, and the support team went above and beyond to resolve it. I want to give special thanks to Yanill, Rizalyn, and Lariza for their outstanding assistance. They were incredibly professional, patient, and understanding of my situation. They offered a perfect solution that allowed me to keep the product happily. I highly recommend Beach Camera for their excellent customer service!
5 January 2026
Unprompted review
Reply from Beach Camera
Hi,
Thank you so much for your wonderful feedback! We’re thrilled to hear that our team was able to go above and beyond to resolve the issue with your monitor. We truly appreciate the special recognition for Yanill, Rizalyn, and Lariza, and we’ll be sure to share your kind words with them.
We’re glad we could find a solution that allowed you to enjoy your purchase, and we sincerely appreciate your recommendation. Thank you for choosing Beach Camera—we look forward to serving you again!
Dianne and Rizalyn represented your…
Dianne and Rizalyn represented your company well. They professionally and quickly resolved my issue. concerning my tv. They are a credit to your organization.
5 January 2026
Unprompted review
Reply from Beach Camera
Hello Dan,
Thank you for your kind words and for sharing your experience! We’re delighted to hear that Dianne and Rizalyn were able to professionally and quickly resolve your TV issue. They truly are a credit to our organization, and we’ll be sure to pass along your compliments to them.
Thank you for choosing us—we appreciate your support and look forward to serving you again!
Terrible repairs
They did not test the product that they repaired for functionally. Sold me a broken robot vacuum. If you repair a product than the most common sense procedure would be to test the product after right?
1 January 2026
Unprompted review
Reply from Beach Camera
Hello,
We’re sorry to hear about your experience and understand your frustration. A product that has been repaired should be fully tested before being returned or resold, and we regret that the item you received did not function as expected.
This is not the level of quality or service we aim to provide, and we would appreciate the opportunity to look into this and help resolve the issue. Please contact our customer service team with your order details so we can review the situation and assist you further.
Thank you for bringing this to our attention—we take feedback like this seriously and use it to improve our processes.
Good customer service from Mariz.
Good customer service from Mariz A.
The staff are excellent because they strive to provide the best service.
2 January 2026
Unprompted review
Reply from Beach Camera
Hi,
Thank you for your kind feedback! We’re glad to hear you received good customer service and appreciate the recognition for Mariz A. Our team always strives to provide the best possible service, and we’re happy to know that showed in your experience.
Thank you for choosing us—we look forward to serving you again!
Great customer service
Great experience, I’m really happy with my purchase and the way customers service was really helpful, thanks to Rizalyn for his great work! I will definitely be buying more products in the future.
1 January 2026
Unprompted review
Reply from Beach Camera
Hello Jamerlyn,
Thank you for your great review! We’re thrilled to hear that you’re happy with your purchase and that our customer service was helpful. We truly appreciate the recognition for Rizalyn and will be sure to share your kind words with him.
Thank you for choosing us—we look forward to assisting you with your future purchases!
Very professional
Very professional. Very responsive. Thank you, Reynold.
2 January 2026
Unprompted review
Reply from Beach Camera
Hi Ross,
Thank you for your kind words! We’re happy to hear that Reynold provided professional and responsive service. We truly appreciate you taking the time to share your experience and will be sure to pass along your thanks to him.
My interaction was through email and…
My interaction was through email and Risalyn was helpful. I am hoping to get the replacement part any day and that it will solve my issues. Thank you
30 December 2025
Unprompted review
Reply from Beach Camera
Hello Garden,
Thank you for your feedback! We’re glad to hear that Risalyn was helpful during your email interaction. We hope the replacement part arrives soon and resolves the issue completely.
If you need any further assistance, please don’t hesitate to reach out. Thank you for choosing us!
Customer service was extraordinary…
Customer service was extraordinary Lariza and Rizalyn were professional, polite and very kind. They made what could have been an ugly experience pleasant.
Definitely will try buying from them again.
26 December 2025
Unprompted review
Reply from Beach Camera
Hi Mary,
Thank you for your wonderful feedback! We’re delighted to hear that Lariza and Rizalyn provided extraordinary service and helped turn your experience into a positive one. We truly appreciate your kind words and will be sure to share them with our team.
Thank you for your confidence in us—we look forward to serving you again!
Great support!
Belle C, Mariz A, and Grace C were lots of help even during the hectic busy holidays. I appreciate their help a ton and am satisfied with my experience.
2 January 2026
Unprompted review
Reply from Beach Camera
Hi Peyton,
Thank you for your kind review! We’re happy to hear that you received great support, even during the busy holiday season. We truly appreciate the recognition of Belle C, Mariz A, and Grace C, and we’ll be sure to share your compliments with them.
Thank you for choosing us—we’re glad you’re satisfied with your experience and look forward to serving you again!
Mariz and Julie were very helpful
Mariz and Julie were very helpful. But, I would like to give my greatest thanks to Angel from Customer Service. He cut through the red tape and was able to resolve my refund issue efficiently and tactfully. I was waiting for an answer from BeachCamera. But, Angel went above and beyond. He not only got me a refund, but also told me that I could dispose of the broken tv that I purchased. Please give Angel a raise!!!! Many thanks!!!!
31 December 2025
Unprompted review
Reply from Beach Camera
Hi Edmond,
Thank you so much for taking the time to share your experience! We’re glad to hear that Mariz and Julie were helpful, and we truly appreciate your kind words and recognition for Angel. It’s wonderful to know that he was able to step in, cut through the red tape, and resolve your refund issue efficiently while going above and beyond to assist you.
We’ll be sure to share your feedback with Angel and the rest of our team. Thank you again for your patience and for choosing Beach Camera—we truly appreciate your support!
Reynold has given me beyond 5 star…
Reynold has given me beyond 5 star service by assisting me contacting and working with the manufacturing company, who has not be easy to work with.
2 January 2026
Unprompted review
Reply from Beach Camera
Hello Stephen,
Thank you for your wonderful feedback! We’re thrilled to hear that Reynold provided you with exceptional service and went above and beyond to assist you, especially in coordinating with the manufacturer. We truly appreciate you taking the time to recognize his efforts, and we’ll be sure to share your kind words with him.
Thank you for choosing us—we’re always here to help!
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