Bazaarvoice Reviews 68

We were seriously considering Bazaarvoice for our ecommerce website, but unfortunately the experience during the initial contact stage has been very disappointing.

After reaching out via the website chat, I was redirected to their support page. Since then, the live chat option has stopped appearing altogether. I also tried contacting them via email multiple times and did not receive a response.

We had a scheduled call, but no one joined - I waited in the Teams lobby for 10 minutes with no update. I followed up by email to understand what happened, but again received no reply.

At one point, I did receive a message suggesting a reschedule with an account manager, but overall communication has been inconsistent and unreliable.

For a company of this scale, we expected a much more structured and responsive onboarding experience.

Bad company that manipulates reviews for Canadian tire and others. They should be yanked from the web. Very un trust worthy.

One of the worst B2B providers we deal with. They are a review company that is incredibly unresponsive. They tell you what to do but have now clue.

Their domain is being used by scammers. Avoid.

There is no way this platform should be used for a quality company like Costco. I took time to write a review but all i get is a notice saying that an "error has occurred".

There is no way for me to leave a review.

I recently picked up this Project Source Utility Mat for my garage, and it’s been a great addition to the workspace. If you’re looking for a no-nonsense mat that handles high-traffic areas without breaking the bank, this is a solid choice.

Worst customer service,product, and no integrity. Avoid them!!!!!

Their salespeople are good, but unfortunately the product is garbage and their client support is even worse. Avoid this company at all costs.

Wrote this honest and polite review about Three 5G Home broadband service:

"Poor speed
Promised 150 MBS for my postcode.. Actual 20 MBS download, 15 MBS upload (5G on window facing open heath) Very disappointing"

Bazaarvoice responded:

"Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!"

So, censured for a true review, and, of course, they hide behind No-reply emails so we have no contact to ask why it was not accepted, clearly working with bias.

There is absolutely no recourse when an unhinged customer leaves a scathing review that is 10% accurate and 90% false which we can back up with notes and recordings. This individual left multiple negative reviews of a variety of products. Our only consolation is that, the average reader will be able to tell that the reviewer perhaps had some personal issues unrelated to the product and customer service rep who attempted to help them. It would be NICE if there was a way for companies to politely respond publicly with critical details the reviewer left out.

We’ve used Bazaarvoice for many years as our reviews platform and the experience has been overwhelmingly disappointing - especially given the enterprise pricing and multi-year lock-in.
Key Problems:
1. Legitimate reviews are blocked with no transparency.
A huge portion of reviews from verified customers get flagged by their internal “fraud detection” - even when they’re clearly authentic. There’s no way to override this or approve flagged reviews manually. Support offers generic explanations and doesn’t resolve the root problem. What’s the point of a review platform that stops real reviews from showing?

2. No real view of where reviews are syndicated.
One of Bazaarvoice’s biggest selling points is review syndication but there’s no actual visibility into where your reviews appear. The “syndication report” was just a list of vague brand names, no URLs, and no live data. After manually checking every entry, we found that: Many retailers don’t carry our products anymore, several no longer exist, and some show 3+ year-old reviews, which offer no real value. We estimate the actual useful syndication list is 40–60% smaller than claimed.

3. Admin access is limited.
Even with full admin rights in the Bazaarvoice portal, you can’t make many changes yourself. You’ll need to contact support, get handed off to another team, follow instructions on how you should file a ticket, wait days for a response. Why should your admin users not be able to manage key functions directly? And why is on clients to create internal tickets for Bazaarvoice's teams?

4. Locked into a rigid 3-year contract — with no way out.
We’re stuck in a three-year commitment with no exit clause.

5. Fees are increasing
Prices have gone up, while the user experience remains same for us, as we do not need/use any new additional features available.

we got in touch to transfer our reviews from our website to an ecommerce place. They asked for 700usd a month, they also mentioned that if membership is cancelled reviews will be deleted immediately. Ever since we contacted them, we received 4 negative non-verified buyer nonsense feedbacks for our products and we have been asked to pay 3-400 usd a month only to be able to reply to those most likely fictional comments. We also sent fliers with our orders asked for feedbacks in return of promotional goods, 8 customers complainted that they were not able to leave us positive feedbacks. These people run a monopoly on feedbacks across ecommerce websites, which has to stop immediately. If you have time and money, go ahead and sue them. Any CEO out there, please cancel their contracts and own your feedbacks.

Unable to leave a review for product bought from Western International via B&Q.

Persil Laundry Capsules. # @ complimentary Influenster . Good for loads of laundry. The capsules have a fresh scent and are not overpowering.

Many companies use this Bazaar service for reviews - who keeps rejecting very legitimate reviews. I tried to submit a negative review saying ONLY that they do not provide needed dimensions ahead of sales and it was rejected. Try filling out all of the required fields - with NOTHING inappropriate, only objectively factual description - and their workflow won't let you submit without a picture. Picture of what? So I provide a picture and then I get a rejection email from Bazaar, looking like it was from the company. Zero explanation as to why it was rejected - giving every indication that the company rejects negative reviews - when it's just Bazaar being clueless and callous to the customer experience.

I posted a negative review of an LG product via Bazaarvoice and it was removed and replaced by 15 positive reviews of a similar but different product (also these were incentivised reviews who received free product). I reposted my review again, and again has been removed. I'll keep posting it.. but clearly this is not a trustworthy platform for reviews! Just another way to mislead people, which they enable for a fee.

One of the most frustrating business experiences we've had. They’ve established a monopoly on syndicating reviews to marketplaces and operate with complete indifference. Their service is poor—inefficient, unreliable, and lacking transparency. Customer support is dismissive, and it’s clear they don’t prioritize their clients. We’ve tested both their sampling program and review syndication, and it’s been nothing but disappointment. Unfortunately, they’re the only option available, which makes the situation even worse. Terrible!

Pay 5000 to transfer your reviews, a scam monopoly company which will want to drain money out from you, shite

We have been a customer of Bazaarvoice for over four years. While the platform gets the job done, we have been consistently unhappy with the level of transparency and customer service. We recently jumped on a discovery call with our new Account Manager to inquire about the process for reimplementation (migrating from one review platform to another). We explained that we wanted to gather as much information before we moved forward. We reached out several times after the call via email to get additional information and then once we decided to move forward with the migration we informed them. We are now over 50% complete with the migration with the new reviews provider. It wasn't until we reached out to our Account Manager to follow up on the next steps, that we were notified of a $3+K reimplementation fee. We did our due diligence in gathering information before making an informed decision and not once was this fee implied or discussed. We had to follow up on a solution and so far the solution offered was a potential discount on the fee (on top of the other incurred fees from the migration). This is not how you treat a long-time customer or take accountability. We are reconsidering our partnership with Bazaarvoice.

Update 12/26/24:
Bazaarvoice did not honor ANY discount for their error which cost us additional fees on top of the 3+k fee for resyndication. We look forward to moving away from this platform as soon as we can.