Bathroom Republic UK Reviews 

445
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

Issued a Court summons earlier this year against the company and the Director and both been ignored just like my warranty has been ignored. Buy from this company at your peril. They do not honour thei... See more

Company replied

Rated 1 out of 5 stars

If I could give zero stars I would. Made an order, 3 different agents said they would confirm the shipping amount. Kept chasing them and nothing. A week later I told them it's urgent to get it se... See more

Company replied

Rated 3 out of 5 stars

Ordered two new door handles for quadrant shower. One door handle came with 4 washers the other with only 2. Contacted bathroom republic to ask if there should have been 4 for both or only 2 required.... See more

Company replied

Rated 5 out of 5 stars

Spoke to James what an excellent guy I ordered seven bathrooms off him and delivered promptly Went out out of his way to make sure the purchase went smoothly and kept me up-to-date Highly recom... See more

Company replied

Company details

  1. Bathroom Remodeler
  2. Bathroom Supply Store
  3. Home Improvement Store

Written by the company

Bathroom Republic is an independent UK bathroom retailer offering bathroom furniture, accessories, and products for projects of all sizes. We aim to make shopping for your bathroom simple and convenient. Our range includes practical and stylish options for different homes, needs, and budgets. We deliver across the UK, with free standard delivery where available. We also offer free delivery on qualifying bulky-item orders over £200. Delivery charges, locations, and eligibility may vary, so please check the details on our website before ordering. Our customer service team is available to help with product questions, orders, and delivery enquiries. We value honest customer feedback because it helps us understand what we do well and where we can improve. If you have purchased from Bathroom Republic, we welcome a genuine review of your experience.


Contact info

3.0

Average

TrustScore 3 out of 5

445 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 week

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3.0

All reviews

(445)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Their Warranty is Worthless

Bought a WC and basin combo from these cowboys, after fitting the toilet it leaked so spent time and money replacing the obvious pan connectors etc to no avail. Then found a crack in the back of the pan, stress crack from manufacturing that someone had done a bad job repairing. Basically I had been sold a grade B when it was advertised as new. After 3 days of emails back and forth, they haven't got a clue as to what they are selling, they told me the warranty was only 30 days and I would not be getting a replacement. Real cowboy outfit. DO NOT BUY FROM THEM

13 January 2025
Unprompted review
Rated 1 out of 5 stars

Could it be third time lucky!!!

Could it be third time lucky!!!
75 days since they agreed a refund for a faulty product.
Letters sent as advised by CAB (trading) at a price!
After excuses as to why they couldn't pay it back into either of my accounts they requested paypal details which i provided and guess what NO REFUND

23 December 2024
Unprompted review
Rated 1 out of 5 stars

Seriously read the reviews before…

Seriously read the reviews before buying!!!. I ordered on Friday and paid for next day delivery, received no confirmation email. Tried contacting them by phone on Monday but can’t get through, sent numerous emails, finally got one back saying they have to check stock then absolutely nothing. I did read the reviews but thought I’d just buy and what a mistake that was. I would avoid this company 😡 definitely not a reputable company.

12 October 2024
Unprompted review
Rated 5 out of 5 stars

Service and quality.

I recently purchased new taps for the bath and couldn’t believe the low cost from Bathroom Republic. Having looked about and seen what some places were charging, we found BR and after looking through the vast selection, we found what we wanted at a fraction of the cost. Next day delivery was cheap and good service. Definitely use BR again when looking for any other taps.

30 September 2024
Rated 2 out of 5 stars

I recommend changing couriers

I recommend changing couriers. The product has still not arrived, not even an update. this is day 13 since purchase. Should have checked reviews on your company. you have the lowest rating in your sector and so does your courier!

15 August 2024
Unprompted review
Rated 1 out of 5 stars

Customer service is a disgrace!

Customer service is a disgrace!
I have had 2 shower valve knobs on 2 sets of showers fall apart on the fitting.
So they could still be used I glued them on.
When contacting customer support I was told to take photo's and measure items, no problem.....
27 emails later going back and forth I have been advised the the phot's are no good as the tiles behind are the same in both showers, they will only replace 1 set when 2 are faulty and now want a £10 shipping cost to be posted from to UK to UK!!!
I would advise anyone to stay clear of this company if you want any customer service after a purchase.

4 August 2024
Unprompted review
Rated 1 out of 5 stars

Toliet seat not fit for purpose

I purchased a toilet and seat from Bathroom Republic.

Toilet seat not fit for purpose, the mounting bracket is made of thin, brittle plastic and has broken twice within 12 months (im 11.8 stone, and this toilet is in the en suite).

Bathroom republic replaced it once, but refused to replace is a second time (both within 12 months or purchse).

DO NOT PURCHASE FROM THIS COMPANY

19 July 2024
Unprompted review
Rated 1 out of 5 stars

Wrong size pipe fittings for standard…

Wrong size pipe fittings for standard UK like it describes. Have to get a reducer to fit taps to standard uk flexi 👍🏼 buy cheap buy twice. Took them to screwfix and they've never seen pipe fittings that size. Spent the weekend fitting a bathroom to then get stumped on a Sunday because the pipes fit absolutely nothing standard

25 February 2024

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