After having a melt down loosing a set of shower screen brackets I contacted Bathroom City who have been amazing, due to time scales I placed an online order for a whole screen with brackets just inca... See more
Company replied
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Review summary
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Bathroom city offers a broad choice,the sales team are very helpful and offered plenty of design and technical advice The bathroom we purchased was of excellent quality ,delivered on time and at a... See more
Company replied
I purchased an item from Bathroom City and the wrong item was sent. I contacted customer services and explained the situation. Kelly T the customer services manager contacted me to determine the issu... See more
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We made a trip to Birmingham after viewing the Bathroom City website. We were not disappointed. Some excellent products at very good prices. We ordered a bath, shower screen and two taps. Our bathroo... See more
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Company details
About Bathroom City
Written by the company
About Established in 1986, Bathroom City brings extensive knowledge to the bathroom market as the UK's leading superstore retailer and manufacturer. We source the best bathroom furniture and offer it at competitive prices. Shop online or visit our Birmingham Bathroom Showroom to explore our fantastic range of products. We also provide a fast, efficient, and free delivery service across mainland UK, for all orders above £499.
Complete Bathroom SetsWe have everything for a splendid bathroom. You can shop our wide range of Bathroom Suites, Bathroom Furniture, Vanity Units, Baths, Shower Enclosures, Showers, Toilets, Basins, Taps, Bathroom Accessories, and Radiators for bathrooms of all sizes and budgets.
Luxury Bathroom Showroom & Shower CentreVisit our large showroom in Birmingham It is definitely worth the visit with over 2 thousand items on display dozens of room sets and probably the largest dedicated shower center in the midlands with over 50 enclosures on display.
Open 7 days a week -
Mon - Friday 9 am - 5:30pm
Saturday 9 am - 5 pm
Sunday 10 am - 4 pm. Best Products from Top UK Bathroom Brands
We offer the best products from top UK bathroom brands: Imperial Bathrooms, Jaquar, Matki, Burlington Bathrooms, and more. Our exclusive in-house brands, like Oliver, Grove, Ashford, Jivana, and many others, provide you with even more options.
Luxury Designer Furniture At Affordable PricesAt Bathroom City, we offer highly competitive prices on all our bathroom furniture collections. We pride ourselves on cutting out the middleman and delivering quality goods directly from the factory to you. This allows us to provide the very best products at Discounted prices online, so you can save money on creating your dream bathroom.
Flexible Bathroom FinanceYou can shop securely with us using 0% PayPal Interest-Free Credit For orders over £99. We also offer payments through all major credit cards and accept VISA, MasterCard, and PayPal. These payment options give you the flexibility and convenience to spread the cost of buying a new bathroom.
Timely Delivery and StorageWe have a 70000 square-foot warehouse facility which enables us to store your order until you're ready to install and we will then promptly deliver to your door on a dedicated day.
Bathroomcity.co.uk - Showrooms and Factory Outlet
Written by the company
- We at Bathroomcity.co.uk are committed to providing the best products at the lowest prices.
- Having been established in 1986, we have built our company on providing the best manufactured goods at the lowest prices. We cut out the middle man and provide customers with their products direct from factory, in turn then able to provide the very best prices online. We have a huge warehouse where we are able to stock thousands of products, which enables us to get more products faster to you, our customers.
Contact info
15 Seeleys Road, B11 2LQ, Birmingham, United Kingdom
- 01217530700
- customerservices@bathroomcity.co.uk
- www.bathroomcity.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 24 hours
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Reply from Bathroom City
We’re sorry to hear that your experience with our website didn’t meet your expectations. We really appreciate your feedback, as it helps us improve. If there’s anything we can do to make things right or assist you with your order please contact kelly@bathbiz.net or contact us on 0121 7530700 and we will be happy to help
Kind Regards
Bathroom City
Soma was extra helpful when the website wasn’t working too well.
Soma did very well on our telephone call. He should be commended. The website is not so good and received a 4 star rating from me as you cannot add more than one extra end panels or plinths. Soma helped and sorted the order out for me. Thank you.
31 January 2026
Reply from Bathroom City
Thank you.We’re thrilled to hear that Soma provided excellent support and was able to help sort out your order. We really appreciate your honest thoughts about our website, and we’ll take your comments on board as we continue to improve. Your kind words for Soma mean a lot he’ll be commended for his great service
Kind Regards
Bathroom City
Missing part sent quickly
A part was missing from a shower cubicle purchased from Bathroom City. The customer services representative, Kelly, was very helpful and arranged for the missing part to be sent within a couple of days.
29 January 2026
Unprompted review
Reply from Bathroom City
Thank you so much for your kind words. We’re thrilled to hear that Kelly was able to help and get your missing part to you quickly. We really appreciate you taking the time to share your experience and hope you’re enjoying your new shower cubicle
Kind Regards
Bathroom City
We ordered our materials and it took 5…
We ordered our materials and it took 5 times to get the materials we requested.
I would never use this company again.......
30 January 2026
Reply from Bathroom City
We’re sorry to hear about your experience. This is not the level of service we aim to provide, and we take feedback like this seriously. We’d appreciate the opportunity to learn more and make things right—please contact us directly so we can address your concerns.
Kind Regards
Bathroom City
We unfortunately cracked our sink that…
We unfortunately cracked our sink that we had purchased 3 years ago with the beautiful Lucido vanity unit, however Tash managed to source the same sink for us and arranged delivery also, as per her word the sink arrived today safe and sound, so just waiting for a plumber to fit it. We have been so impressed with their fantastic customer service, nothing was too much trouble, that we would highly recommend Bathroom City to all our friends.
Thank you so much Tash.
26 January 2026
Unprompted review
Reply from Bathroom City
Thank you
We’re really sorry to hear about the cracked sink, but we’re delighted that Tash was able to source the same one for you and arrange delivery so smoothly. It’s great to know it arrived safe and sound and that everything was handled just as promised.
Your kind words about our customer service truly mean a lot to the whole team, and we’ll be sure to pass your thanks on to Tash. We really appreciate the recommendation and your support.
Wishing you all the best with the plumbing and your beautiful Lucido vanity unit
Kind Regards
Bathroom City
Reply from Bathroom City
Thank you, We’re glad you found everything you needed quickly and easily. thank you for you feed back
Kind Regards
Bathroom City
Reply from Bathroom City
We truly appreciate your kind words and are thrilled to hear you had a great experience. Your support means a lot to our team.
Kind Regards
Bathroom City
Tash was great
Tash was great, very knowledgeable, answered all my questions. Really friendly and helpful.
27 January 2026
Reply from Bathroom City
Thank you so much. We’re thrilled to hear that Tash was knowledgeable, friendly, and able to answer all your questions. We’ll be sure to pass on your kind words to her. We really appreciate your support and hope to see you again soon
Kind Regards
Bathroom City
Highly recommended
I did initially have the wrong colour unit delivered. What I can say is their customer service team quickly and efficiently put this right
Their customer service is amazing (specifically Kelly - Customer Service Manager) and they should be proud of this and keep the high standards. Quality of the product is also highly recommended.
27 January 2026
Unprompted review
Reply from Bathroom City
We’re really sorry for the initial colour mix-up, but we’re delighted to hear that our customer service team was able to resolve this quickly and efficiently. Your kind words about our customer service especially Kelly our Customer Service Manager—mean a great deal to us and will be shared with her and the team.
We’re also thrilled to hear that you’re happy with the quality of the product
Kind Regards
Bathroom City
Initial delivery and ordering super…
Initial delivery and ordering super quick, unfortunately had an issue when unpacking the bath as it had a crack in the base not noticed until the plumber required it. Contacted Kelly who dealt with the issue immediately with clear concise instructions. After following those instructions a refund was granted and a replacement bath issued. Excellent customer service.
23 January 2026
Unprompted review
Reply from Bathroom City
Thank you so much for your kind words. We’re delighted to hear that Kelly was able to resolve the issue quickly and efficiently. We always aim to provide clear guidance and excellent customer service. We really appreciate your feedback and your 5-star rating
Kind Regards
Bathroom City
Reply from Bathroom City
Thank you for the 5-star review. We’re happy to hear our staff were helpful and that you enjoyed our range of products. We really appreciate your support and hope to see you again soon.
Kind Regards
Bathroom City
Reply from Bathroom City
We’re glad you had a straightforward, hassle-free experience. We appreciate your support and look forward to serving you again.
Kind Regards
Bathroom City
Very helpful and patient while we…
Very helpful and patient while we decided what to pick
24 January 2026
Reply from Bathroom City
Thank you so much for the 5-star review. We’re glad we could be helpful and patient while you decided. It truly means a lot to us, and we hope to see you again soon
Kind Regards
Bathroom City
Excellent customer service.Very polite…
Excellent customer service.Very polite and excellent communication.
21 January 2026
Reply from Bathroom City
Thank you for taking the time to leave such a great review! Providing polite service and clear communication is very important to us, and we’re glad it showed
Kind Regards
Bathroom City
Excellent service from sales to…
Excellent service from sales to customer support.
The items arrived quickly and were as described.
Great communication through.
I would both recommend and will use again
14 January 2026
Reply from Bathroom City
We’re delighted to hear that you were happy with our service, fast delivery, and communication. Your recommendation means a lot to us, and we truly appreciate your support. We look forward to serving you again in the future
Kind Regards
Bathroom City
Fantastic service by Kelly
Kelly was wonderful helping to get a new tap as the one we received was faulty! Speedy service and very helpful!
16 January 2026
Unprompted review
Reply from Bathroom City
We’re delighted to hear that Kelly was able to help resolve the issue with the faulty tap quickly and efficiently. Providing speedy, helpful service is always our goal, and we’ll be sure to pass your feedback on to Kelly. Thanks again for taking the time to share your experience — we truly appreciate it
Kind Regards
Bathroom City
Reply from Bathroom City
Thank you so much. We’re thrilled to hear you loved the product. Your support truly means a lot to us
Kind regards
Bathroom City
Great customer service from a lady…
Great customer service from a lady called Kelly. Couldn’t recommend enough.
14 January 2026
Unprompted review
Reply from Bathroom City
Thank you for your 5-star review! We’re glad Kelly was able to help and provide great service. We appreciate your support
Kind Regards
Bathroom City
Kelly is so helpful
Kelly is so helpful - sorted our issue with no problem at all. Would definitely recommend Bathroom City. Other companies need to have a "Kelly" because she is such an asset
14 January 2026
Unprompted review
Reply from Bathroom City
Thank you so much for your fantastic 5-star review. We’re delighted to hear that Kelly was able to resolve your issue so smoothly. She truly is a valued member of our team, and your kind words will mean a lot to her. We really appreciate your recommendation and look forward to helping you again in the future.
Kind Regards
Bathroom City
Happy customer (after order placed). Helpful staff
My questions were answered within seconds, and discount code was a bonus. Bathroom city is the only place I could find a very specific sized bath. I hope the delivery process runs as snoothly and the shower and bath are as good as expected
13 January 2026
Reply from Bathroom City
Thank you so much for your fantastic 5-star review! We’re delighted to hear that your questions were answered quickly and that the discount code was a welcome bonus. It’s great to know we could help you find such a specific bath size — that’s exactly what we aim for. We truly appreciate your kind words and hope your delivery runs smoothly and that both the bath and shower exceed your expectations. Thanks again for choosing Bathroom City
Kind Regards
Bathroom City
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