Bass Pro Shops Reviews 

Every time we go to gun counter the wait is over an hour. Today we go in and the guy behind the counter told me he was putting a gun in the back and he would be right out to help me. On his way to the back another customer stopped him to ask a question and the next thing I know he comes out with a computer and paperwork for the guy that stopped him on the way to the back. Totally skipped me and gave no explanation. Terrible experience and customer service. Do better Bass Pro Shop in Gainesville, FL

Brian was AWESOME! I went to the Bass Pro in Gurnee IL. I wanted to buy an ice shelter for my son for Christmas. I worked with Brian who is the Fishing Dept Manager and Geo. They only had the floor model left so Brian held the shelter for me and I picked it up on Tuesday the week before Christmas. When my son set it up on Christmas he realized it was the wrong one. I contacted Brian and he remembered me and by the time I was at the store that day he had everything sorted out and put together for me for a quick easy exchange. Brian went above and beyond to fix the error and Geo was also a huge help. I will definitely go back and see them when I need more ice fishing supplies for my son.

I purchased a redhead hunting jacket on sale on Black Friday, and purchased the wrong size. I called customer service to get an exchange. The woman said “sorry, you’ll have to pay the full price to get an exchange.” I told her that they just lost my business, she hung up on me.

Bass pro claims they match with 5% additional but they don’t eBay had new scope $50 cheaper and optics planet had scope $100 cheaper. I have several requested gift cards to purchase scope and had purchase from optics planet, As a time share owner wilderness resort owned Bass Pro and longtime customer I’ll shop other places once these seven gift cards are gone, anybody need a gift card company that don’t do what they say.

products ok but said 2 day delivery 2 weeks later got final items shipped 1 item at a time RedHead jacket very cheap material excessive pilling of materials looks 10 years old haven't washed 1st time company has gone down since first opening prices were pretty good but hense 2 star.

Bass Pro Shop is a failure! I ordered a new unopened scope and now this is the 3rd used marked up display scope Bass Pro has sent to me. I keep sending them back and they keep sending used marked up display scopes, I did not pay full retail to accept a used marked up, dead battery open box, fingered up, used display scope. Bass Pro is guilty of fraudulent business practices, They advertise new products and then shipped used marked up, dead battery, open box junk.

I just left the Bass Pro In Bolingbrook Illinois, and I have to say it was a very pleasant experience. I had given up on this place due to prior experiences, it seems like they used to be about the customers but now it’s all about the money. No deals to be had, even at Black Friday. I can say after today, I will return to this location!! Gordon, the manager, is the reason I will spend my money at this store. He went out of his way to help, took time to interact with my kids and truly seemed like a good person, which is a rare find these days.

I want to put out there a big thanks to max for helping me. I was amazed how fast my package got to me

Complaint : Unfair Treatment and Racial Discrimination
I am writing to express my deep disappointment and frustration with the service I received at Bass Pro on 12/14/2024. My family and I had an appointment to take a photo with Santa Claus at 11:00 AM, but we were treated unfairly and discriminated against due to our Asian heritage.
Upon arrival early around 10:10AM, we found that there were already three families waiting in line ahead of us. However, when it was almost our turn, a staff member told us to come back at 11:00 AM, despite our scheduled appointment. Meanwhile, walk-in customers who without appointments were allowed to take photos before us. We felt disrespected and frustrated by this unfair treatment.
When we approached the staff member to complain, he became defensive and dismissive. His attitude was unprofessional and rude, which made us feel even more uncomfortable. It seemed that he was singling us out because of our Asian background, as the white families ahead of us did not experience any issues.
At 10:50AM, we got into the line and we eventually spoke to the manager about this issue, who apologized for the incident and offered us some gifts as compensation. However, the damage had already been done, and our experience was ruined. We left the store feeling disappointed, frustrated, and discriminated against.
As a customer, I expect to be treated fairly and respectfully, regardless of my ethnicity or background. I hope that Bass Pro will take steps to address these issues and ensure that all customers receive equal treatment. I would appreciate a response regarding the actions you will take to prevent similar incidents in the future.
Video Evidence: I have recorded video evidence of the incident, which I reserve the right to share publicly if necessary.

Went to the BPS at Celebration Pointe, Gainesville, F L O R I D A, and waited FOUR HOURS, in line, behind ONLY ELEVEN PEOPLE.
I would add something scathing, and crappy, but this level of exceptionally poor service, in any retail business, simply speaks for itself.

You were going to send me an order confirmation number which I never received an email

Michael in the gun department was top notch. A veteran.

Went down to “customer service “.. not so customer friendly . It was someone else’s job
Complaining that he had to help me

Disgruntled employees San Antonio do better

Will never spend another penny in your store won’t even order online

Don’t be confused by the “customer service “ sign.. they don’t have customer service

Maybe because I'm brown, they're not so nice, so I didn't buy. I looked them up.

On youtube, look up 'this was my racist experience at brass pro shop' by Dixon White

Went to the Chattanooga, TN store and was accosted multiple times by a vendor wanting to tell us about log cabin rentals. They did not want to take no for an answer. What company would willing let their customers be harassed by a third party company. Next I tried to browse the gun counter but either had to stand in line or make an appointment. I will never go back!!!

I recently purchased a Lowrance chartplotter online. The unit I received was a display model and probably the very last one they had because it is no longer listed on their website. It arrived missing hardware and with the wrong power cord. The listing did not include any information that the unit was anything other than new. The unit does turn on and seems to work but had I known it was not new, I would not have purchased. I absolutely hate returning items and will be keeping this unit but would have never thought Bass Pro Shops would have done something like this. After reading some other reviews, add my opinion that online shopping with them has a risk factor that I will avoid in the future.
31 Oct 2024 - update
Bass Pro Shops has contacted me and gave me a 15% credit since I am keeping the unit. Giving it a bump to two stars for customer service.

I always bought clothes and fishing products for my children and husband, suddenly this store pretends that I'm a reseller and they simply stop selling me online, claiming without any proof that I'm a reseller, they lost a customer, I don't think they'll be missed.

Impossible to unsubscribe the spam mail they send to my email. Although the boots I bought at Bass Pro are the best I've ever had, their club credit card is not. Best use I found for the card was to log in the Capitol One account online and lock the card.

I tried to return a fishing pole that I bought from here, but was greeted with horrible customer service! I only bought the pole three months ago. The rude grey haired lady at customer service had a bad attitude, did not want to help me, and barely spoke. If you do not like your job, then go home. If you do not like customer service, then find another job. If you do not like all colors of people, then stay home. I didn't serve my country to get treated like crap! I called customer service and got a full refund. I took this hour and a half drive to exchange a pole and to buy a fly reel, but I will take my business elsewhere due to poor customer service.

Terrible experience, ordered a zebco 33 ultralight top cast combo.clicked order and whatever for confirmation email.18 minutes later I received a order confirmation, on wrong item because of sku in system wrong. Call Immediately and was told to late 10 min window to change.I politely explained I did not receive confirmation till 18 minutes. What legitimate company would operate like this.TOLD TO LATE.THEY SENT ME BOTTOM LEVER RODS [ I ORDERED 2. I SENT BACK , never again. HORRIBLE COMPANY..!!!!!!

Great experience at bass pro shop in round rock Texas I was looking for a gift for my husband. The associate was very helpful. I will be back!!

The experience at the Miami Bass Pro Shop located at 11551 NW 12 St was excellent a few days ago.

I ordered an item through the Bass Pro Shop website, and the whole process was smooth. User friendly website and then three days later the item arrived at the store and I picked it up the same day. When I arrived at the store I scanned a QR code and waited a couple minutes until the representative called my name. In a matter of 30 minutes I was out the door.

Excellent customer service! Very impressed with the overall experience. By the way the manager and Jay were very quick and professional.