I ordered some basketball shoes and everything was great for a while. I received tracking info and received my shoes to Estonia in a decent timeframe, however the shoes weren't brand new. They looked... See more
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Good morning. The order went well. They were quick to acknowledge the payment and dispatch the order. The only slight drawback was the shipment tracking, as I did not receive any information from the... See more
Ordering the shoes was really easy and paying went by fast . Delivery time is great and according to location and fast too , i’m glad we trusted this source and ordered.
Delivery is not very fast, help center (robot) not helping, please cut from your website. Joker 1 Joker shoes is good, have good cushion, perfect sole, need take bigger size, and the laces are pinchin... See more
Company details
Written by the company
Bienvenido a Basketball Emotion, la tienda de baloncesto que va más allá. Explora nuestro catálogo completo de zapatillas, camisetas de la NBA, balones y mucho más de la mano de las mejores marcas como Jordan, Nike y adidas. Además, descubre contenido sobre las últimas novedades en el mundo del material deportivo. En nuestras tiendas, los niños sueñan con ser grandes jugadores. ¡Equípate y vive el baloncesto con nosotros!
Contact info
Plataforma Logística de Zaragoza - Calle Turiaso, Núm 27, Naves 90-94, 50197, Zaragoza, Spain
- soporte@basketballemotion.com
- www.basketballemotion.com
4.1
Great
2K reviews
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Replied to 67% of negative reviews
Typically replies within 2 weeks
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Reply from Basketballemotion
Hi Enrico!
Thank you very much for sharing your review with us!
We’re delighted that your experience with us was a positive one. We look forward to seeing you again whenever you wish at Basketball Emotion, whether in one of our stores or on our website.
Best regards,
The Basketball Emotion team
Great as usual
Fast shipment, great items and attention to the customer: great!
28 August 2025
Unprompted review
Reply from Basketballemotion
Hi there,
Thank you very much for your review!
We are glad that your experience with us has been a good one. We hope to see you back whenever you want at Basketball Emotion, in any of our shops or on our website.
Greetings from the Basketball Emotion team.
All very good …but the tracking system
All very good but the tracking system.. there is no link to view where the goods are…
12 August 2025
Unprompted review
Reply from Basketballemotion
Hi there,
Thank you very much for your review!
We are glad that your experience with us has been a good one. We hope to see you back whenever you want at Basketball Emotion, in any of our shops or on our website.
Greetings from the Basketball Emotion team.
My experience with Basketballemotion…
My experience with Basketballemotion was excellent! The order process was smooth, delivery was very fast, and the sneakers arrived in perfect condition. The price was much cheaper compared to other stores, and I also got a really good promotion which made the deal even better. I’m very satisfied and will definitely buy again.
14 August 2025
Unprompted review
Reply from Basketballemotion
Hi there,
Thank you very much for your review!
We are glad that your experience with us has been a good one. We hope to see you back whenever you want at Basketball Emotion, in any of our shops or on our website.
Greetings from the Basketball Emotion team.
The shoes I bought never arrived
The shoes I bought never arrived. I don't know if the problem was with the website or the expedition, but it was a terrible experience.
18 August 2025
Unprompted review
Reply from Basketballemotion
Hello Chiara,
We’re truly sorry to hear that your order never arrived, and we completely understand your frustration. This is not the experience we want for our customers.
Please reach out to our customer service team at customerservice@futbolemotion.com with your order number so we can investigate what happened and find a solution for you as soon as possible.
Thank you for your feedback
Greeting from the Basketball Emotion team.
SUPERB!!!!
17 July 2025
Unprompted review
Reply from Basketballemotion
Hola,
¡Muchas gracias por tu valoración!
Nos alegramos de que tu experiencia con nosotros haya sido buena. Te esperamos de vuelta siempre que quieras en Basketball Emotion, en cualquiera de nuestras tiendas o en nuestra web.
Saludos del equipo de Basketball Emotion
i received my Rebook Engine a
i received my Rebook Engine a, in a perfect condition. They very good, to play basket ball, and padel. even if i prefer the high top sneakers.
I recommand them.
10 July 2025
Unprompted review
Bad service, bad support, defective goods
The brand logo came off after two washes, and the sender refused to accept any complaints. Customer service was unfriendly and not customer-oriented.
24 July 2025
Unprompted review
Delivery is not very fast
Delivery is not very fast, help center (robot) not helping, please cut from your website. Joker 1 Joker shoes is good, have good cushion, perfect sole, need take bigger size, and the laces are pinching the ankle during games
14 July 2025
Unprompted review
It came on time but I had to go to the…
It came on time but I had to go to the Gls office to get it
4 July 2025
Unprompted review
Reply from Basketballemotion
Hello Giuseppe,
Thank you for your feedback!
We’re glad your order arrived on time. We apologize for any inconvenience caused by having to pick it up at the GLS office.
We appreciate your understanding and hope to provide an even smoother delivery experience next time.
Greetings from the Basketball Emotion team.
Great product
6 July 2025
Unprompted review
Reply from Basketballemotion
Hi there,
Thank you very much for your review!
We are glad that your experience with us has been a good one. We hope to see you back whenever you want at Fútbol Emotion, in any of our shops or on our website.
Greetings from the Basketball Emotion team.
Easy and quick.
23 June 2025
Unprompted review
Reply from Basketballemotion
Hello, Sandra!
Thank you very much for sharing your review with us!
We’re glad to hear that your experience with us was a positive one. You're always welcome back at Basketball Emotion, whether in any of our stores or on our website.
Best regards,
The Basketball Emotion Team
The shipping times have improved
The shipping times have improved. I would still love to see a tracking number in the account without having to ask customer support for it. Customer support was great to quickly provide the information, though.
1 July 2025
Unprompted review
Reply from Basketballemotion
Hello, Catalin!
Thank you very much for sharing your review with us!
We’re glad to hear that you had a good experience with us. We hope to see you again at Basketball Emotion, whether in one of our stores or on our website.
Best regards,
The Basketball Emotion Team
The shipping was smooth
16 June 2025
Unprompted review
Reply from Basketballemotion
Hi there,
Thank you very much for your review!
We are glad that your experience with us has been a good one. We hope to see you back whenever you want at Fútbol Emotion, in any of our shops or on our website.
Greetings from the Basketball Emotion team.
Perfect!
Perfect!! All was perfect, delivery time, packing of products, quality of products.
10 June 2025
Unprompted review
Reply from Basketballemotion
Hello, Jei!
Thank you very much for sharing your review with us!
We’re glad to hear that your experience with us was a positive one. You're always welcome back at Basketball Emotion, whether in any of our stores or on our website.
Best regards,
The Basketball Emotion Team
Hard to find shoes
I purchased off here as I struggle to find the shoes I wear in a smaller men's size locally. Was a bit nervous about them coming so far and from a foreign site but they arrived within about a week (Spain to NZ). Will definitely be shopping on here again! So pleased
11 June 2025
Unprompted review
Reply from Basketballemotion
We are pleased that our service met your expectations. Your feedback is an important recognition for us and motivates us to improve. We sincerely thank you once again for your trust and for choosing us.
Reply from Basketballemotion
Hi there,
Thank you very much for your review!
We are glad that your experience with us has been a good one. We hope to see you back whenever you want at Basketball Emotion, in any of our shops or on our website.
Greetings from the Basketball Emotion team
Reply from Basketballemotion
Hi there,
Thank you very much for your review!
We are glad that your experience with us has been a good one. We hope to see you back whenever you want at Basketball Emotion, in any of our shops or on our website.
Greetings from the Basketball Emotion team
I simply loved the products I…
I simply loved the products I purchased…!!!
19 April 2025
Unprompted review
Reply from Basketballemotion
We are extremely pleased that our service met your expectations. Your feedback represents important recognition for us and spurs us on to improve. Thank you again for your trust and for choosing us.
Good price and good quality but..
Good price and good quality, the only problem I experienced often (I already purchaised 4 pair of shoes in the last year) is the delay on delivery because the speditioner GLS (italian) not reliable and with messy communication (several mail and messages changing time and date in one single day)
7 April 2025
Unprompted review
Reply from Basketballemotion
Hello, Bonzo!
Thank you very much for your review!
We are glad that your experience with us was a good one. If there is anything you think we can improve, don't hesitate to write to us at customerservice@basketballemotion.com, we will be happy to help you.
We hope to see you back whenever you want in Basketball Emotion, both in any of our shops and on our website.
Greetings from the Basketball Emotion team.
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