BaseLangReviews 

611
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 165 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and patience, highlighting that many teachers are skilled at making students feel comfortable and confident in their language learning journey. The user experience is frequently described as excellent, with many appreciating the platform's flexibility, ease of booking, and the ability to schedule lessons at short notice, which is ideal for irregular schedules. The product, including the curriculum and the variety of content and teachers, is highly valued, helping users to significantly improve their language skills and confidence. However, some people were dissatisfied with certain aspects of the service, particularly regarding the availability of favorite teachers and the impact of internal program changes on teacher access. A few other people also felt that the curriculum could be improved with additional exercises and that some teachers lacked the necessary training or engagement, occasionally making the lessons less effective.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing teachers as excellent, patient, friendly,... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the platform incredibly flexible... See more

Service

Customers had ambiguous experiences with service, with many praising the availability of staff and tutors,... See more

Product

Users describe positive interactions with the product, with many finding it to be exactly what they needed... See more

Booking process

Clients share positive opinions on the booking process, highlighting its ease and flexibility for scheduling... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've talked to about 8 different people from Mexico and South America to practice conversation. It's interesting hearing about their countries. I've found 2 favorites. While it's easy to schedule clas... See more

Rated 5 out of 5 stars

I've been using Baselang for two weeks and I love the flexibility. My work is quite irregular so it's hard to schedule lessons in advance. So, with Baselang I love being able to book just a few minute... See more

Rated 5 out of 5 stars

In my opinion, Baselang is one of the best platforms for learning Spanish ! There is a wide variety of content on offer and a large selection of teachers. You can take conjugation lessons, work on... See more

Rated 5 out of 5 stars

It’s a perfect opportunity to be able to talk a little everyday. Usually when you study a language, you have 1-2, 3 classes at max, and you’re usually exhausted by the end of the hour. But the idea of... See more


Company details

  1. Language School

Written by the company

Learn how to speak Spanish with native teachers. Get unlimited one-on-one Spanish classes for $179 a month.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

611 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(611)

158 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Baselang is one of my best decisions.

Baselang is one of my best decisions. The core lesson sequence was definitely created to get a person using the language quickly. I have had great learning experiences with several instructors, and I love that your progress is noted and other instructors can pick up where you left off. Being able to work one-to-one with a live instructor has been an effective way to help me with conversational Spanish. I have been using Baselang for 7 weeks and have accomplished more than any other method I have tried in the past. I have had no problems with the site, the materials, or booking a lesson that works with my schedule.

3 May 2025
Unprompted review
Rated 5 out of 5 stars

I love the one on one interaction with… Jhanet Gaspar

I love the one on one interaction with the teachers. The lessons through Baselang are a bit slow to get through and are a bit frustrating for me to do on my own because I found they require a teacher to let you know you are on the right path. The scheduling interface is much, much better than in times past. I wish there were an easy way to do homework on my own on a specific topic through Baselang. I end up using other online options for this task.

4 May 2024
Rated 5 out of 5 stars

Baselang school in Medellín and online classes

I have had a great experience learning Spanish with Baselang school in Medellín. I started with online classes in January this year, which gave me enough knowledge to communicate and have conversations when I traveled to Colombia. There are lots of teachers from different countries that work different hours providing opportunities to schedule from early morning until late at night. This is perfect for learning while working or attending school.
I spent several weeks studying at the school in Medellín. The school is well organized, very flexible with hours and provides a variety of excellent teachers to work with. They offer different plans at different price points for a good price. They also have free delicious coffee. The managers are friendly, accommodating and always looking for ways to improve the experience. My journey learning Spanish has been exciting. Learning a new language in Colombia and online has been an amazing experience. They offer a free first day to check out the school, I would highly recommend checking them out if you are interested in learning Spanish. I'm excited to return the next time I'm in Medellín.

1 April 2025
Unprompted review
Rated 5 out of 5 stars

This is an amazing platform

This is an amazing platform. I hop on BaseLang and take a lesson when it is convenient for me and try a new teacher or use one that I have connected well with in the past. I use the platform at all times of the day. About half of my lessons I work on conversation in order to get more comfortable speaking with and listening to native speakers. The other half I spend on a thorough curriculum that is complementing what I have learned in the past. I think the flexibility of scheduling, the ability to look back at all of my teachers' notes taken during my classes, the ability to write notes to myself about the quality of a teacher-all of these things make this platform a model for future language instruction.

16 April 2025
Rated 5 out of 5 stars

Best way to study Spanish

I've been taking classes with BaseLang for several years and have thoroughly enjoyed the experience. Their curriculum is comprehensive, and the vast majority of teachers I've worked with have been excellent—engaging, knowledgeable, and supportive. On the rare occasions I've needed to contact customer service, they've always responded quickly and helpfully. Highly recommend!

16 April 2025
Unprompted review
Rated 5 out of 5 stars

BaseLang Has A Good Structure for Learning

I'm currently attending in person BaseLang Medellin in Medellin, Colombia. The school is based in the beautiful Laureles neighborhood of Medellin and it's been a phenomenal experience. The entire team are some of the nicest people I've ever met and the teachers are bilingual and warm, personable and really know their Spanish. I'm on my 4th week and very happy and satisfied with my decision to attend. 5 Stars all day!

6 April 2025
Unprompted review
Rated 3 out of 5 stars

Great way to learn if you can find the right tutors

I have been using Baselang for 3 months and so far it has been very helpful in helping me to improve my Spanish. There a re a lot of things Baselang does not tell you though in terms of moving through the curriculum and how the tutors keep track of your progress. Also, there hundreds of tutors, but thus far I have only found a couple who teach in a way where I truly feel comfortable and that distinguishes itself from classroom learning.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent.

I greatly appreciate the variety and quality of instructors provided. The flexibility and responsiveness of the service has been excellent. It is easy to maintain resolve with such a great service.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

More than just a language school!

I enrolled en a program called Real World Medellin (1:1 in-person classes up to 1 hour per day and unlimited online classes). They also offer teacher-led group sessions twice a day and a language exchange session with locals on Fridays. I love the energy of this place!!! The teachers are great, as are the students, coordinators, and baristas. Each teacher records your progress after each class, so even if you change teachers, you'll know how far you've come. I had a quick look at the progress reports and was surprised at how detailed they were. This is my first language school experience here, so I can't compare it to other schools, but I'm so glad I found this place. I plan to continue taking classes online after I return to the United States.

31 March 2025

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